Delta Positive Space Shenanigans
 

Guys,

Can anybody expound on this trend where Delta "changes" your times/day after a ticket has been bought? I have an up coming flight (paid ticket) where Delta has changed the itinerary 3 times (one of which spills over into the following day) and the flight is 1.5 months away? Is this the new norm (low) with respect to airline travel?

Cheers,
G

Had this happen to a family member when I bought them a ticket a few months back. In that case it was because the flight I purchased the ticket for was CXLD. I think DL just pulled down some flights for august, that might be why.

I think it has become common in the industry where they build a schedule based on demand and then adjust it to the short-comings in staffing. At least they’re doing it well in advance and not after the lines come out or 24 hours in advance.

It really is a good problem to have when you understand what’s driving it is the fact that demand came back much quicker than predicted.

This isn't such a great thing when you have other travel arrangements on the backside of a changed reservation. Screws the customer in essence. I have another flight booked with a carrier on what was the same day getting me to my final destination. So now, I have to call up two vendors: the other airline (hopefully they can accommodate me), and the rental car company. And even assuming I can pull off these changes, what's to prevent Delta from changing the reservation (again)?

Thanks Delta... (/s)

Bad for the customer, for sure, and not good for the carrier’s image. I’m just saying it’s better for the industry than the protracted slump they were expecting.

Purchased tix first week of June for my wife to go visit her family in July. She returns in September. We just got notified her return flight from AMS to JFK has been moved back an hour+ Luckily she won't miss her connection in JFK.

I guess network is sharpshooting??? Just glad she's not gonig to miss her connecting flight, it will be tight turn, but we built enough turning room for her on that flight in to the outbound.

I bought a ticket in mid-June for a flight in August and got an email a few days ago that my itinerary was changed.

They cancelled my direct leg to Atlanta, now I have to RJ it to LAX, then on to ATL.

What happens with the business traveler when they have same day work meeting/obligation(s)? Which is common place. I just spent 4 hours with my phone on speaker trying to talk to Customer Service while I did house chores. To no avail. I have been flying Delta for decades and the rare few times that I had to dial 1212 I've never been on hold for more than an hour. Never...

It's gotten ridiculous. I know Delta monitors these forums. Are you reading all "this" Delta?

Look at all the flights AA added back into their schedule. Then they had to cancel a number of them. Why? Not enough pilots that had been through requal. Latest data I have is of the 100 MIA 737 FO on reserve, half of them have not made it through requal., so are on paper only. Having to do checks and maintenance of all the planes in the desert has not helped matters.

And they, and most everyone, are getting ready to move into hire gear with hiring. Why? Demand has come back strongly. A lot of pilots took retirement (65 and early out offers). Short of pilots. Massive retirement wave still coming. Time and tide wait for no man, as the expression goes.

Though I don't dispute staffing issues I don't believe it's the root cause at all.

Here's another kicker to **** off the paying traveler: So, I am looking for a new flight-solution. Looking at Delta's reservation page, as if I am looking to buy a fare from scratch-at present time, there are plenty of flights and plenty of seats on those same flights-pairings that I already have a bought and paid for ticket. Now, when I log into my Sky Mile account and go to "modify active flights" and try to fix this mess these same flights show up as "unavailable" or "not offered" WTF that means. Hence, my rationale for seeing this as a new airline travel "business as usual" shenanigan(s). It's infuriating.

I predicted waaay back this would happen. We cut too deep. Big mistake. Just tweaked my elbow patting myself on the back.

As mentioned above: this whole process comes across as a dubious business practice. A new low with respect to the traveler's airline experience. Here's the synopsis:

Delta makes significant changes to my reservation without my asking/request to do so.
I look for options that suits my needs via Delta's flight modification process through logging into Sky Miles.
I can't rebook a flight that shows as available by checking the flight availability as if I am making a new reservation from scratch. The rebooking attempt through Sky Miles shows as "unavailable" or "not offered". These words are the exact verbage.
If I request a flight e-credit and try to rebook using the credit it won't cover the cost of a new reservation (same travel day, same seat class). Gee, how economically "convenient for Delta, huh?

For those who fall victim to these shenanigans there is a process for fighting back.

https://airconsumer.dot.gov/escompla...nsumerForm.cfm

I have already started my official Consumer Right's complaint form.

As mentioned above: this whole process comes across as a dubious business practice. A new low with respect to the traveler's airline experience. Here's the synopsis:

Delta makes significant changes to my reservation without my asking/request to do so.
I look for options that suits my needs via Delta's flight modification process through logging into Sky Miles.
I can't rebook a flight that shows as available by checking the flight availability as if I am making a new reservation from scratch. The rebooking attempt through Sky Miles shows as "unavailable" or "not offered". These words are the exact verbage.
If I request a flight e-credit and try to rebook using the credit it won't cover the cost of a new reservation (same travel day, same seat class). Gee, how economically "convenient" for Delta, huh?

For those who fall victim to these shenanigans there is a process for fighting back.

https://airconsumer.dot.gov/escompla...nsumerForm.cfm

I have already started my official Consumer Right's complaint form.

Maybe THIS should be included in the godawful welcome aboard PAs left seaters make. I bet Delta would stop messing with people then :D

My brother's wife likes to fly AA... they've been late to pretty much every family get-together for years. And the one in two weeks isn't looking good either.

It happens. And covid didn't help.

I'll take the left seater's gibber gabber ANYDAY over the inflight mask nazis monitoring mask usage while eating...

I wonder how many mask nazis (“ACTIVELY eating or drinking ONLY!”) we’ll have to put on suicide watch when they eventually get this little bit of power taken away from them…

What then will they have to lord over us cattle as we stare dumbly toward the front of the plane?

Why did you title this thread “Delta Positive Space Shenanigans”?

This seems to have zero to do with PS. It’s about a paid/sky miles ticket?

I’m currently on vacation in Mexico, bought the package from delta vacations, like a regular customer, applying our discount through delta perks. Had a question about the return leg and decided to use the chat process to try and get the answers.

Should have been a 2-3 minute process tops.

Request the chat and got placed in the queue and then got pinged every few hours through the night to ask if I’d still like help, heavy call volume yada yada... 15 HOURS later sitting by the pool, I get what I think is a live person, answering my questions in under a minute. She then makes the tragic mistake of asking me to take the customer service survey...

If we don’t fix this crap, we’re in trouble.


Sent from my iPad using Tapatalk

Yes, to be more succinct it's about the greenback paying Delta flyer which ultimately keeps the operation alive. But, as usual the thread got highjacked by unrelated stuff...

It was all about the FUD.

Apologies for the thread drift.

With respect, you titled the thread with “Positive Space” in it. In this forum, that is a very different conversation. Nowhere in this entire thread is Positive Space mentioned or implied. Just wondering why?

My phone has been on hold with Delta for about 6 + hours today. Normally, I'd say to hell with this and throw in the towel. But I have A LOT of money invested in this vacation trip. Consequently, the carrier taking me to my final destination (Delta doesn't service) hasn't thrown me one curve ball (yet) with respect to unwelcome flight changes, whereas I am really up to four flight changes via Delta-five if you include the date change. Both trip reservations were made on the same day over a month ago.

Cut the c r a p. I am a commuter and I’ve not seen any mask “eating” nat-zi’s in a long time. I really think most want this mask crapola to end. Enough with the drama....

Okay cool, I literally encountered one on a DAL flight from NOLA-ATL a few days ago, but maybe I just hallucinated it :rolleyes:

The part I parenthesized was literally what and how he said it.

This is positive. Positive space, I mean.

Positive space deadheads to work is beyond awesome. It's almost like being home based. Love it. I'd be up for expending some negotiation capital on it.

No shenanigans.

It’s like crack. If we ever get cut off cold turkey there’s gonna be some bad withdrawal symptoms...

I commute on us and SWA. We are definitely more mask happy. It's really gotten quite annoying how often I hear about it on our flights.

I've recently traveled or commuted on SWA, AS, and of course mainline and we are by far the most adamant of the 3 when dictating to passengers how to eat and drink. It's almost embarrassing. Just my humble observation.

A5S

Since you’re a revenue passenger and not a pilot for anyone - the title of the thread is very misleading. If you seriously want DAL to do something about this or give feedback, tag them on FB or Twitter. Coming to the dark recesses of the internet where pilots ***** about their job is going to fall on deaf ears and DAL couldn’t care less about complaining on this page. You chose the wrong medium for a resolution. You’re not in the wrong, but APC won’t solve anything.

When did they start doing the slow walk down the aisle with the masks required sign? I saw this on my deadhead flight and almost bit my tongue off trying not to laugh. All while in uniform and sloooooowly eating my food in order to get out of wearing my mask. Replacing it after each bite doesn't work while wearing headphones watching a movie. If I did that people around me might think I'm praying to Allah or Yahweh with all that rhythmic head bobbing and arm flailing. :eek: Not that there's anything wrong with that but I think it makes people more nervous than a nose peaking over a paper mask. It seem to be uncouth to eat in coach now days. I try to pack a picnic for 3 now.