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Any "Latest & Greatest" about Endeavor?

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Any "Latest & Greatest" about Endeavor?

Old 08-27-2017, 11:09 AM
  #15411  
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Originally Posted by TalkTurkey View Post
What's more likely on this below? Senior and tired captain or a recently upgraded 96 or 97 number type who had made a rookie mistake?

This week we had an event whereby the Captain cleared the pushback tug for movement while the parking brake was still set. The aircraft required a nose gear landing assembly change at a cost of $240,787.00 just for the parts. I share this as an example of a lack of attention to detail that negatively impacted our customers and had a substantial financial impact. Please stay fo- cused on safety and customer service.
I would be prejudiced to say the later. But everyone makes mistakes. Earlier this week I heard one of one of our aircraft stuck on a closed taxiway in JFK. Had to get port authority involved to get them out. A simple mistake and fortunately a safe outcome. My point is for years this kinda stuff was rare. Now it seems like it's something new every week. We are fortunate enough to be growing and upgrading rapidly. But everyone needs to slow down an be safe.
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Old 08-27-2017, 11:11 AM
  #15412  
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Originally Posted by TalkTurkey View Post
What's more likely on this below? Senior and tired captain or a recently upgraded 96 or 97 number type who had made a rookie mistake?

This week we had an event whereby the Captain cleared the pushback tug for movement while the parking brake was still set. The aircraft required a nose gear landing assembly change at a cost of $240,787.00 just for the parts. I share this as an example of a lack of attention to detail that negatively impacted our customers and had a substantial financial impact. Please stay fo- cused on safety and customer service.
I remember a spate of pushback incidents in early 2016 when upgrades started rolling in, but even then it was 8+ year guys who were the ones upgrading.

Can happen to anybody regardless of time here.
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Old 08-27-2017, 11:38 AM
  #15413  
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Originally Posted by CBreezy View Post
This. Stop making it a safety issue. If you are such a bad Captain that standing up and making an announcement risks you botching a departure, you may want to reconsider your career. Is it inconvenient? Is it silly? Yes. Is it dangerous. Never, ever could it be considered that. Making that argument makes you look like a moron.

Not about being a bad captain. I personally think the timing of this is odd. Especially when we have pilots struggling being pilots.
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Old 08-27-2017, 12:32 PM
  #15414  
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Originally Posted by msprj2 View Post
No big deal, however when we're asked to serve them a beverage and snack then my wings go in the trash
In Tech Ops they are sending us all to clown school (although most of us are certified clowns already)... while you guys and girls are up front making your galley pa greetings.. we will be in the back making balloon animals and paper hats for the kids and anyone in comfort+.
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Old 08-27-2017, 01:18 PM
  #15415  
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Originally Posted by APMechXJ View Post
In Tech Ops they are sending us all to clown school (although most of us are certified clowns already)... while you guys and girls are up front making your galley pa greetings.. we will be in the back making balloon animals and paper hats for the kids and anyone in comfort+.
At least your new skill can be used at parties, holidays, fairs. Our
New greeting skills will only qualify us as Walmart door greeters.
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Old 08-27-2017, 01:36 PM
  #15416  
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Originally Posted by msprj2 View Post
At least your new skill can be used at parties, holidays, fairs. Our
New greeting skills will only qualify us as Walmart door greeters.
FFS, all things being pretty equal between Delta, American, and United what's left? Customer service. Can you really blame them for wanting to excel in this area? What would you do if it was your business?
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Old 08-27-2017, 01:44 PM
  #15417  
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Originally Posted by gojo View Post
FFS, all things being pretty equal between Delta, American, and United what's left? Customer service. Can you really blame them for wanting to excel in this area? What would you do if it was your business?
, you get it. In the end the guests onboard pay your salaries, so the more you and everyone in ALL departments make them feel like you truly do appreciate their business the stronger their brand affinity will be. Just stop for a minute and think about that. IJS
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Old 08-27-2017, 03:11 PM
  #15418  
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Somebody actually cited the PA thing as a safety issue? Lmao. I dare not search for it.
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Old 08-27-2017, 03:12 PM
  #15419  
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Originally Posted by gojo View Post
FFS, all things being pretty equal between Delta, American, and United what's left? Customer service. Can you really blame them for wanting to excel in this area? What would you do if it was your business?
If it was my business, I would have a red coat at almost every gate; Someone who is actually empowered to help passengers.
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Old 08-27-2017, 03:29 PM
  #15420  
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Originally Posted by Mesabah View Post
If it was my business, I would have a red coat at almost every gate; Someone who is actually empowered to help passengers.
Are we talking ticket agent, um nope. How about gate agents, nope again. I think they do a pretty good job with their limited knowledge. Once boarded what would you have the gate agents do? And do you really think that's fair?
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