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Corporate Travel

Old 07-23-2019, 01:01 PM
  #1  
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Default Corporate Travel

Anyone else having trouble contacting corp travel. I have not been able to get through for 2 days currently on hold this time for 25 minutes?
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Old 07-23-2019, 01:15 PM
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Got through quickly the other day, but it was a weekend. Ever since the software switch the wait times have been long. I rarely call unless I have trouble with the website.
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Old 07-24-2019, 10:09 AM
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Originally Posted by HIFLYR View Post
Anyone else having trouble contacting corp travel. I have not been able to get through for 2 days currently on hold this time for 25 minutes?
Same problem here two days in row waited 25-30 minutes on hold.
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Old 07-24-2019, 12:02 PM
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Fill out an insight report. They’ll get right on it.
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Old 07-27-2019, 01:16 PM
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They switched software (an “upgrade”) and what used to take 5 minutes now takes probably 15.

It seems to have gotten better in the last month, but when they first switched it was a 30-minute wait minimum.

They are as frustrated with it as we are.
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Old 07-27-2019, 06:07 PM
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No problems tonight - maybe 30 second wait time. Still seemed a little slow to process stuff on her end and she was very relieved to hear I wasn’t booking on SWA! Not sure what that’s about....


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Old 07-28-2019, 03:27 AM
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Originally Posted by Olof Prott View Post
Fill out an insight report. They’ll get right on it.

Thats some funny stuff, right there....
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Old 07-29-2019, 04:36 PM
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Originally Posted by HIFLYR View Post
Anyone else having trouble contacting corp travel. I have not been able to get through for 2 days currently on hold this time for 25 minutes?
45 minutes on hold today. Then 10 to get a ticket. Why has this become such a pain in the ass?
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Old 07-29-2019, 05:49 PM
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I called Sunday morning and got connected right away. I was canceling a ticket so the call was short. Of course I was canceling a ticket that didn't get canceled when I deviated. Could have found out how that new AA and UA policy was going to work.
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Old 07-29-2019, 08:09 PM
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This past Sat am, 0120-0150 on hold. Then 10 minutes to buy a basic home to domicile coach ticket. Lots of voices and activity in the background for a Sat am at o-dark-thirty. Are we time sharing our GT agents with other non-FedEx clients?

The times in the past where I’ve had a deadhead or deviation implode while on the other side of the planet, it would have sucked to add an extra half-hour to the process just to get someone to help me.
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