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FedEx Credit Union?

Old 07-23-2016, 10:17 AM
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Anyone have experience with the FedEx Credit Union? Have finally had it with USAA's plummeting customer service and need to find another bank. Any thoughts on pilot-friendly banks?

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Old 07-23-2016, 11:02 AM
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I'm new to FX but I've used Wings Financial Credit Union (formerly Northwest Airlines Credit Union) for years. They have always been great. I've never had an issue I couldn't solve over the phone or online.

UA
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Old 07-23-2016, 11:12 AM
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Association not Union, ha ha
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Old 07-23-2016, 11:18 AM
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Originally Posted by Stifler View Post
Anyone have experience with the FedEx Credit Union? Have finally had it with USAA's plummeting customer service and need to find another bank. Any thoughts on pilot-friendly banks?

Stifler
I looked at Fedex CU 20 years ago, and chose to pass. Easy choice. If you qualify for USAA, you qualify for Navy Federal CU. Ranked #1 in the country on assets, membership, and member reviews.
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Old 07-23-2016, 11:19 AM
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I refinanced recently and started first inquiring with USAA. It quickly became apparent that their rates were not competitive.

There are REALLY low interest rates out there. I've received good service from them over the years but I "have a choice of airlines" and will look for one that appreciates my business.
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Old 07-23-2016, 04:27 PM
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Refinanced through FedEx a few years ago. Great rate at the time and customer service has been perfect.

For a bank, I've been very happy with First Tennessee. They refund any charges for out of network ATM's if they don't have offices in the local area. That includes all overseas transactions.
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Old 07-24-2016, 07:29 PM
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Thanks to all! I've heard good things about Navy FCU, and after some research, they have some pretty good credit card deals and mortgage rates. USAA has never been competitive in either department.
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Old 07-25-2016, 07:49 AM
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I've been with USAA for about 10 years. The first 7 or 8 were outstanding, but since then I've experienced a noticeable drop off in customer service and a lack of competitiveness in various products. Interestingly, that has coincided with a large television and radio advertising push from USAA to increase membership. Might be time for me to start looking elsewhere, also.
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Old 07-25-2016, 12:40 PM
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I joined USAA 30 years ago when you had to be a military officer to join. Now the requirement to join is simply "have you ever seen anyone in the military?" Answer yes and you're in. When you cater to the masses something has to go. In this case I believe it's customer service. They suspected fraud on my debit card last month while I was in Italy. I waited on the phone 55 minutes before I could speak to a human and then my ********g battery died and I had to start all over again. So yes I agree, customer service has gone to the wayside after they started letting the enlisted swine into the ranks .
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Old 07-25-2016, 07:47 PM
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Even USAA's insurance has turned to crap. They tried to raise my homeowners insurance almost 2K, claiming that building costs had gone up massively since the 5 years that we bought our house (complete BS). I started checking out other companies, found Armed Forces Insurance, who only insure military. They are inexpensive, competent, and much like USAA used to be. Switched to Geico for auto insurance, halved my rates.

And when you cancel all USAA insurance, they finally send you the subscribers savings account check they've been keeping in that little account for you, in our case, I think it was 3K. So glad to be free of USAA.
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