customers behaving badly
Just wondering how you pilots deal with kids who are ruining the interior, pets, and passengers smoking etc.
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We don't allow smoking in our airplanes. If they want to destroy the airplane, fine, let them. That particular share owner will get a bill for the cleaning service, however.
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At NetJets, the owners can smoke, but I've only had one in the last year who chose to. After the flight, a professional cleaning crew did a full cleaning and smoke removal, which is charged to the owner's account. Normally, as long as the mess doesn't do major damage to the interior, that's what happens. I've heard of owners getting asked to leave the program for completely trashing the plane to the extent it takes it out of service for more than a day or so, but I can't verify that.
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Originally Posted by NorthTxFlyBoy
(Post 241661)
At NetJets, the owners can smoke, but I've only had one in the last year who chose to. After the flight, a professional cleaning crew did a full cleaning and smoke removal, which is charged to the owner's account. Normally, as long as the mess doesn't do major damage to the interior, that's what happens. I've heard of owners getting asked to leave the program for completely trashing the plane to the extent it takes it out of service for more than a day or so, but I can't verify that.
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Originally Posted by Spartan07
(Post 241681)
Geez, how obnoxious and disrespectful (Or drunk) do you have to be to trash an airplane so bad that it is grounded for more than a day? I can only think of intentionally un-upholstering seats, tearing the cabin liner or ripping cabin lights out of their sockets... Or maybe pouring dry ice in the lav...
And when I say a day, I'm accounting for the fact that a cleaning crew isn't standing by at every stop. It takes some time, and often a short ferry leg to get the cleaning done. It also takes time for carpet to dry after it's shampooed, so it's not usually a quick turn even for something as simple as a soft drink spilled on the carpet. |
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