HeisenbergBlue

*wipes brow* man good to know. I was worried I might have to move my office to the basement. I want to move up not down!!

*Also it’s humor.... laugh a little. Makes life better

dawgdriver

^^^this^^^

Looking at this from a management perspective, they run a much better chance of minimizing the pay increases and contract pushback if they sell the FAs on the tip jar enhancement. At $1, maybe $2 per pax, it's not a stretch to imagine $200-$300 per flight; divide that among 3-4 FAs and it adds up fast. Even half that would add $25 to a 2-3 hour leg. $10/hr is a lot of money to an FA that only makes $20-$30. Easy sell.

Reason #2: Incentivize better service. FA's will be more inclined to go the extra mile when tips are involved.

Reason #3: Recruit better talent: Would you work at a restaurant that paid tips or not? Entry-level compensation is a sizable barrier for those considering employment as a FA.


4 groups with skin in the game:

- Management: reaps a no-cost service enhancement to their product

- Customers: enjoy better service

- Stakeholders: see minimal financial risk; prospective customers won't see it as a cost when clicking 'BUY' on their laptop.

- Labor: gets a pay raise

Tips have been around for a long time, however decreased dramatically with the advent of cashless transactions. Unlike digging for your wallet (fewer carry cash) tablet technology has made this convenient and painless: just touch the screen.

Maximizing profits in today's razor-thin competitive market has become the mantra. Even $1/pax can make a difference to the bottom line, often representing the slim margin between a profit and loss. Barring the sale of toilet paper, devising new means of extracting ancillary revenue from passengers has become a challenge. . Instead of the revenue side, Frontier management looks to lower the cost side of the equation by getting the customer to foot the elusive $1 to the FA so Frontier doesn't have to. Genius.

The days of Clipper Class service gave way to profits decades ago. Like selling soda, this too will soon permeate the industry.

ShyGuy

Bad idea. Just like in restaurant servicing, the waiter/tress salary will be intentionally set low because management expects they'll get tips and go above the min required rate.



On *carryout* in places like Papa Johns, Jimmy Johns, and Subway, I've noticed a new option (mandatory question) about how much you want to tip. It's in percentages and 0% is an option. Still, what are you tipping here for? Them just doing their job of making a sandwich or pizza? Again, it's not like you were served at a table and you'd pay for the extra/good service. This tipping thing has gotten ridiculous.


It used to be for giving extra for good service. Today, it's nothing more than an expected social norm that serves as a salary make-up.

LNL76

You're a pilot?! You totally have it backwards. Totally.

Biffsteritis

Omg!!! Hell has frozen over!! I agree with Shyguy. Never thought that would happen!

TrojanCMH

Only thing that worries me about this is when they start negotiating and management wants to start counting their tips as part of their pay like the restaurant compensation model. Restaurants in most states only pay their servers like $2 an hour and their tips are basically their only compensation. I can see it as bad for the FAs in the long run where they have to depend on tips to make ends meet.


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Ducttape

Ding Ding Ding.....

Look at the Regional hiring ads, they already include per diem into their "compensation" levels. There is zero doubt management will use this against the FAs. Heck, they already do it in every other job that has tipping..less wages, because of tips.

Im also kind of old school that believes a profession doesnt receive tips, a job gets tips. I don't want anyone to tip me as a pilot because my level at which I perform my job is not dependent on tips.

And for FAs that get offended when people don't look at them as safety professionals first, and service industry second..how do you think this "tipping" thing will add to that view of your profession? You have now made yourself a server first, and a safety professional second.

putzin

No argument here that you're essential to saftey, I just happen to think your primary skill is customer service. You are the face of the company. Passengers remember your service, not how times you asked them to buckle up.

Your employer wrote a whole paragraph about it and mentioned you're there for safety a grand total of once. Delta doesn't even mention you're there to provide saftey.

"See your Career soar as a Flight Attendant. Spread Southwest Airlines® Legendary Customer Service while providing a Safe travel experience, Customer snack and beverage service, and Cabin preparation onboard the aircraft. Creative announcements, constant smiles, and top-notch Customer Service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant."

Delta

"Flight Attendants & In-Flight Services
You will never want to stand still while working with our In-Flight team. Our men and women are synonymous with gracious attitudes, winning smiles, warm customer service and professionalism. So, if you're flying to Shanghai or Salt Lake City, you've come to realize that nothing wins our passengers' hearts better than the greeting they get from a Delta crew member when you're flying them home.

You are, truly, the face of Delta and must be passionate about maximizing each customer's experience while promoting the Delta brand. You will be remembered not just for your sparkling service but for your aptitude, expertise and hospitality. You're positioned to join the four corners of the world. See this world differently while being the envy of the industry. We challenge you to be part of the team."

So, tomato, tamata. My post wasn't meant to offend or some how minimize your position. Sorry you took it that way.

badflaps

That whole concept could go south quickly with a little alcohol.

CGLimits

Totally agree. I don’t know why people take offense with the concept of flight attendants providing customer service.