Tip your FA? Really?!
01-07-2019, 05:55 AM
#21
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Joined APC: Jul 2008
Position: 747 Captain (Ret,)
Posts: 804
From the service aspect, I would be concerned that the FAs may target the more affluent looking males due to a perception that they may be better tippers, and somewhat ignore less well dressed females.
This definitely happens in restaurants.
Joe
This definitely happens in restaurants.
Joe
01-07-2019, 06:04 AM
#22
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Joined APC: Mar 2008
Position: FAA 'Flight Check'
Posts: 13,837
Originally Posted by putzin
No argument here that you're essential to saftey, I just happen to think your primary skill is customer service. You are the face of the company. Passengers remember your service, not how times you asked them to buckle up.
Your employer wrote a whole paragraph about it and mentioned you're there for safety a grand total of once. Delta doesn't even mention you're there to provide saftey.
"See your Career soar as a Flight Attendant. Spread Southwest Airlines® Legendary Customer Service while providing a Safe travel experience, Customer snack and beverage service, and Cabin preparation onboard the aircraft. Creative announcements, constant smiles, and top-notch Customer Service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant."
Delta
"Flight Attendants & In-Flight Services
You will never want to stand still while working with our In-Flight team. Our men and women are synonymous with gracious attitudes, winning smiles, warm customer service and professionalism. So, if you're flying to Shanghai or Salt Lake City, you've come to realize that nothing wins our passengers' hearts better than the greeting they get from a Delta crew member when you're flying them home.
You are, truly, the face of Delta and must be passionate about maximizing each customer's experience while promoting the Delta brand. You will be remembered not just for your sparkling service but for your aptitude, expertise and hospitality. You're positioned to join the four corners of the world. See this world differently while being the envy of the industry. We challenge you to be part of the team."
So, tomato, tamata. My post wasn't meant to offend or some how minimize your position. Sorry you took it that way.
Your employer wrote a whole paragraph about it and mentioned you're there for safety a grand total of once. Delta doesn't even mention you're there to provide saftey.
"See your Career soar as a Flight Attendant. Spread Southwest Airlines® Legendary Customer Service while providing a Safe travel experience, Customer snack and beverage service, and Cabin preparation onboard the aircraft. Creative announcements, constant smiles, and top-notch Customer Service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant."
Delta
"Flight Attendants & In-Flight Services
You will never want to stand still while working with our In-Flight team. Our men and women are synonymous with gracious attitudes, winning smiles, warm customer service and professionalism. So, if you're flying to Shanghai or Salt Lake City, you've come to realize that nothing wins our passengers' hearts better than the greeting they get from a Delta crew member when you're flying them home.
You are, truly, the face of Delta and must be passionate about maximizing each customer's experience while promoting the Delta brand. You will be remembered not just for your sparkling service but for your aptitude, expertise and hospitality. You're positioned to join the four corners of the world. See this world differently while being the envy of the industry. We challenge you to be part of the team."
So, tomato, tamata. My post wasn't meant to offend or some how minimize your position. Sorry you took it that way.
There is no law dictating that they are there for service.
Now for the company to get there 'worth' out of you - and the fact that flying of yesteryear was a classy endeavor - service obviously became part of the job; thank goodness even a majority of the job; but that doesn't mean that is the PRIMARY reason they are there.
From a government source - the Bureau of Labor Statics:
Airlines are required by law to provide flight attendants for the safety and security of passengers. The primary job of flight attendants is to keep passengers safe, ensuring that everyone follows security regulations and that the flight deck is secure. Flight attendants also try to make flights comfortable and stress free for passengers. At times, they may deal with passengers who display disruptive behavior.
01-07-2019, 06:15 AM
#23
Prime Minister/Moderator
Joined APC: Jan 2006
Position: Engines Turn Or People Swim
Posts: 39,273
Originally Posted by Biffsteritis
It’s been an option for some time.
But the fact that the airline is publicizing it is concerning. Hmmm, right before they start working towards a new contract for the FAs too. I can hear the argument now for reduced FA wages.....
But the fact that the airline is publicizing it is concerning. Hmmm, right before they start working towards a new contract for the FAs too. I can hear the argument now for reduced FA wages.....
01-07-2019, 07:27 AM
#25
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Joined APC: Feb 2006
Position: B-737NG preferably in first class with a glass of champagne and caviar
Posts: 5,912
Originally Posted by putzin
While there is a large element of saftey related items to the Flight attendants position, they are primarily there to serve. Some are very patient, funny, helpful and can make or break a flight. I don't mind tipping my waitress or bartender for making my time spent enjoyable, so why would I mind tipping my flight attendant?
01-07-2019, 11:51 AM
#27
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Joined APC: Sep 2018
Posts: 196
Originally Posted by Battlinbear21
Just one more thing for the FAA and IRS to launch a full blown Audit. Hope they don’t fib on how much they make.
01-07-2019, 12:16 PM
#28
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Joined APC: Nov 2016
Posts: 209
Originally Posted by Ducttape
Says in the article that the scanner will track individual tips. So paper trail galore. Wouldn't be surprised if Indigo sent them a 1099 for the tips at the end of the year.
01-07-2019, 04:32 PM
#29
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Joined APC: Nov 2013
Position: A320 Left seat
Posts: 2,580
Originally Posted by ShyGuy
Bad idea. Just like in restaurant servicing, the waiter/tress salary will be intentionally set low because management expects they'll get tips and go above the min required rate.
On *carryout* in places like Papa Johns, Jimmy Johns, and Subway, I've noticed a new option (mandatory question) about how much you want to tip. It's in percentages and 0% is an option. Still, what are you tipping here for? Them just doing their job of making a sandwich or pizza? Again, it's not like you were served at a table and you'd pay for the extra/good service. This tipping thing has gotten ridiculous.
It used to be for giving extra for good service. Today, it's nothing more than an expected social norm that serves as a salary make-up.
On *carryout* in places like Papa Johns, Jimmy Johns, and Subway, I've noticed a new option (mandatory question) about how much you want to tip. It's in percentages and 0% is an option. Still, what are you tipping here for? Them just doing their job of making a sandwich or pizza? Again, it's not like you were served at a table and you'd pay for the extra/good service. This tipping thing has gotten ridiculous.
It used to be for giving extra for good service. Today, it's nothing more than an expected social norm that serves as a salary make-up.
I agree with what you, and others have said... it used to be reserved for actual service, now every Starbucks and Subway employee wants extra money, just for doing their job.
01-07-2019, 05:29 PM
#30
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Joined APC: Sep 2018
Posts: 196
Flight Attendant union should actually move to eliminate the tipping option on the handhelds, and explain to the group why its a bad deal in the long run. I would hope they realize that this WILL be used against them in future contract negotiations.
Just as everyone has said, this will be used as part of compensation. The company tracks tips and will gladly show the NMB how much FAs make in tips, therefor there is no need to increase the hourly rate. Exact reason why restaurant servers make a few bucks an hour, its accepted that tips make up their income.
And im sorry but you can't have it both ways; you are either a safety professional first or you're a food service worker in the sky who gets tips. As soon as you start accepting tips as a profession, it ceases to become a profession. Professionals don't accept tips, in fact, in many areas its insulting to tip a professional. Imagine if pilots starting receiving tips for finding "smooth air" or for arriving early? It would be an embarrassment and might as well have a tip jar out like the sandwich worker at Subway has.
Clearly since this tipping at Frontier has been going on for a while, it will continue as well.
Just as everyone has said, this will be used as part of compensation. The company tracks tips and will gladly show the NMB how much FAs make in tips, therefor there is no need to increase the hourly rate. Exact reason why restaurant servers make a few bucks an hour, its accepted that tips make up their income.
And im sorry but you can't have it both ways; you are either a safety professional first or you're a food service worker in the sky who gets tips. As soon as you start accepting tips as a profession, it ceases to become a profession. Professionals don't accept tips, in fact, in many areas its insulting to tip a professional. Imagine if pilots starting receiving tips for finding "smooth air" or for arriving early? It would be an embarrassment and might as well have a tip jar out like the sandwich worker at Subway has.
Clearly since this tipping at Frontier has been going on for a while, it will continue as well.
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