Frontier passenger arrested Easter weekend
 

Does anyone know what the truth is on this story?

Apparently, a woman requests the flight attendant to re-seat a her and her daughter because their seats have fresh vomit from a previous flight, which is now on the daughter's hands and clothes. Flight attendent refuses to re-seat them. Instead, woman arrested and charged with misdemeanor trespass.

What really happened?

edit: (LAS to RDU on Easter weekend)

You couldn’t have googled this?

"During boarding of flight 2066 from McCarran International Airport (LAS) to Raleigh-Durham International Airport (RDU) last week, two passengers told the flight attendants that vomit was present in their seat area. The flight attendants apologized and immediately invited the mother and her teenage daughter to move to either end of the plane so that the seat area could be cleaned. The mother and daughter were also told that once boarding was complete they would be provided other seats if available. The daughter was also offered cleaning products and invited to use the lavatory to wash up. The mother was unsatisfied with the response and became disruptive. As a result, the flight attendants determined that the mother and daughter should be deplaned and accommodated on another flight. The mother refused, and following procedure, law enforcement was called. Law enforcement then requested that everyone deplane so that the mother and daughter could be removed allowing the aircraft to be re-boarded and depart. We apologized to our passengers for the inconvenience caused by the departure delay. The safety of passengers and crew is our top priority at Frontier."

I believe he was asking for someone who was actually there to chime in instead of just "Googling" it, yeah? I would like to know what "really" happened as well. I've see BS like this go down before, and I've also heard countless first hand stories of airplanes that were not properly cleaned after flights. I heard one first hand account from someone I've known for years about an aircraft that was not properly cleaned after a passenger had died on a flight in the front galley. The plane smelled of urine and feces due to the passengers bowls emptying, and then just received a cursory mop up job by the hazmat "cleaning crew". This is a huge problem at this airline and as usual nothing will happen unless it starts to cost Indigo money. I don't know what happened with the passenger or how she acted, but the story sounds exactly par for the course with this airline. I imagine this mother was totally ****ed off, just a livid as I would have been if my daughter had sat in someone else's puke, and I can also imagine some of our flight attendants not handling it professionally, inflaming the situation - this happens a lot as well. I have seen this movie way to many times and I'd like it to stop. It's disappointing, embarrassing, and demoralizing to read this crap in the news. The bathrooms are disgusting, the cockpits could feed an army of roaches, etc. etc. I have told management my concerns in face to face conversations with them as many other pilots have and there has been no action. So here we are, in the news again.

See what happens when it goes to trial. On the other hand, if it DOESN’T go to trial, that would tell us something too. But seriously, even if the mother is a total jerk, how do you miss cleaning up vomit on a seat before you let customers board an aircraft?

Thank you, Captain Obvious Powderkeg. You have saved the day by presenting Frontier's official corporate description of the incident which I have read on almost every news outlet.

How about it's none of your ****ing business? Better?

We have almost 1500 pilots, and you want the information that only 2 can give?

[QUOTE=FAASTER;2809366]Thank you, Captain Obvious Powderkeg. You have saved the day by presenting Frontier's official corporate description of the incident which I have read on almost every news outlet.

She was arrested that also tells us something she obviously pushed it that far with the police. If she was bad enough the police arrested her, I can only imagine how she was treating the flight attendants.

You’re welcome, happy to help.

In all seriousness...in this instance and any other news story where it’s “airline v. passenger” you have two sides to the story and then what really happened. But many passengers are looking for 15 minutes of fame and/or react poorly in these situations; more often than not the company press release more closely aligns with the truth, hence my cut/paste of the company position.

Google “frontier vomit arrest”

You get about 30 pages of bad advertising for Frontier. At this point the reality hardly matters, the airline gets a black eye.

This is the sort of stuff that people are seeing nationwide:

https://m.facebook.com/lynette.lipke...16470097362779

No way this couldn’t have been better handled.

Oh yes it could have been better handled. Giving the child wipes and gloves? Let's see how many ways that's just wrong.

Yes, I do. I would like as much information as possible that isn't known by the public.

And you want it posted on APC... sigh.

They were on hold with Mx control and didn't know anything about it.

Hey, I understand. We only have fragments of videos and social media posts by other passengers to rely on. You provided what made the most sense. Media has a way of distorting truth. Sorry for my bit of snarkitude.

The legal term is res ipsa loquitor. It means “the thing speaks for itself.”

Basically, you lose the PR argument at “there was vomit on the seat...”and whatever happens after that point becomes secondary to the fact that customers don’t expect there to be vomit on their assigned seat when they board an airplane.

It’s Customer Service 101, and airlines are a customer service industry.

Holding companies that fly A/C couldn’t give a %#$&@!

Well this is good advertisement for future passengers expecting a wonder traveling experience on Frontier:rolleyes:. No?

No apology necessary I’m the self-anointed king of snark/sarcasm...I get where you’re coming from.

Exactamundo. That statement perfectly cuts to the heart of these countless fiascos. Let's hope we IPO soon so we might have a board of directors who will start asking WTF questions of our management when we make the news like this.

It’s Customer Service 101, and airlines are a customer service industry.[/QUOTE]

Actually the airlines are a “transportation industry”. When you buy a ticket you should expect to get from point A to point B alive. Everything else is just fluff.!

Also - not only did they arrest the woman - they took the 14 yo daughter into child protective custody for the 12 hours she was in jail. You have to really **** of a Vegas airport Cop to make them arrest you. Those guys are “senior mamas” and it’s considered pretty gravy train as far as the Po Po goes.

Nope. Even the United CEO is worried about the sort of damage that adverse PR is going to do to the industry, and the sort of customer protection legislation or FAA rules that might come from it.

https://liveandletsfly.boardingarea....tomer-service/

If you think this episode does anything but hurt Frontier, then you are greatly mistaken

It doesn’t matter. Technically, Dr. Dao was probably in the right. He wound up with a generous settlement from United anyway:

https://www.cnn.com/2017/04/28/opini...los/index.html

Frontier lost the battle at “puddle of vomit on seat...”

Airlines used to be only about safe, reliable transportation.
Now that’s generally assumed, and so here’s a flight crew today: :D

https://m.youtube.com/watch?v=fZfP4RNAh28

People are gonna forget about this whole thing next week, and people will forget it for cheap fares. So they may lose for a week, then back to normal.

In your dreams. A few well publicized incidents and this is where we are heading:

https://www.congress.gov/bill/115th-...bill/1418/text

An excerpt:
And this is one of the lesser problematic things in the bill.

The fact the Senate minority leader didn’t have the votes to get it out of committee last year doesn’t mean he won’t this year, if a few more prominent incidents occur.

I dont see anywhere in there does it say if someone is acting a fool and causing a security issue that we can't take them off. There is no way that would pass.

I think you are being as naive as you were when you chose your board name. A passenger getting upset when there is vomit all over their kids seat/isn’t a security issue, it’s human nature.

And an FA or even a cockpit crew member trying to tamp down that anger by calling it that, is simply crying wolf. Crew members were given rather enormous discretion along those lines after 9/11. Abusing that discretion is the surest way possible to lose that discretion.

And as for the senator’s bill, there is PLENTY in it that would affect the airlines, their procedures, their concern for customer service, and for damn sure their profitability. You need to read it more fully. This part alone would cost most airlines millions of dollars a month. So much for profit sharing:

Might do wonders for our ability to nonrev though...:D

Every cloud apparently has a silver lining...if you look hard enough for it.

Bills like this pop up every year it seems, but like this one they don’t get far. Airlines aren’t going to allow BS like this get passed. They pay the right people make sure of it.
Anyhow I’m not sure why this is becoming such a big deal. I’m sure F9 made mistakes, hopefully they learn from those mistakes. Every time throw up has happened on my legs it’s handled properly. All we can do is move on, and see how it all shakes out.
The lady obviously did something bad enough for the cops to arrest her, that says enough for me. Like was said before, this will be an afterthought in week to two weeks.

Thanks for understanding.

Really?

https://thehill.com/policy/transport...seat-size-rule

https://www.usatoday.com/story/trave...aa/2003043002/

And yet here we are. Nothing has changed.

Technically, Dr Dao was criminally wrong. After voluntarily deplaning, he illegally and without clearance ran down the jetway and reboarded. Now there was plenty of “wrong” occurring on all sides of the equation, but the doctor was not “right” or innocent. United settled in attempt to bury the situation.

I agree that Frontier most likely lost the battle at “puddle of vomit on seat.”

“Frontier and a puddle of vomit” has a really nice ring to it.

You can substitute Frontier with Spirit.

Delta and Cognac, AA and ?, United and beatings, Alaska and going nowhere, Southwest and the garbage bag, to complete the list.

The silver lining here is that it takes 10 results before the Google serach result headlines mention that she's Black. Normally, the color of her skin would be the headline and this would have been inescapable front page news. I only heard about it from APC.

Must be a fast news week. :D

Haha, she called on "Black Twitter do your thing"!!! Because of that right there, she gets exactly zero sympathy from me. I felt bad about her experience before, but race should have nothing to do with this story.

Indeed. What I MEANT to say was that United was technically in the right ABOUT Dao, but that it simply didn't matter. Given the outcome, a loss in civil court was a very real possibility and the longer it dragged out the worse the publicity hurt United.

I’ve heard from FAs that it was the Lady’s daughter that vomited and when the flight attendants gave her stuff to clean it up, that’s when the show started. That’s probably why it didn’t get the staying power it could have. Rumors are fun!