Door closed 25 min prior
 

Myself and another individual were attempting to js on frontier last Friday from iah to atl on the 545 pm flight. The sky train in iah wasn’t working properly and we got to the gate at 520 pm . Flight was closed already. In addition, there were atleast 20-25 paying pax who showed up around the same time . Gate agents didn’t care , did not attempt to help in any way, just didn’t care .
Turned everyone away . Ac was still at the gate and it was more than 25 prior .
The other js and myself were wondering if the captain knew what was happening at the gate and is this standard practice now at frontier?
I was fine , got on a different flight but the pay pax were told to wait until thx next day to get rebooked . It was insane .

Report this to your jumpseat coordinator please.

Door closes at 20 prior now which is absurdly early IMO. I’ve heard stories of IAH being problematic. As F-cool said please send a report.

tried to get a gate agent to reopen the flight when 5 people where there 20 mins early a couple days ago heading to ATL. They refused to reopen the flight sighting it was too much work.

WE CANT EVEN DROP THE BREAK going to ATL or in general until 10 mins prior.

we need to bring GA in house… it’s very frustrating.

At most airlines they can go early if all *revenue* pax are accounted for, they may need dispatch permission but it's common enough.

No airline is going to hold the door open just in case some OAL commuters might be coming. Nothing the JS committee can do about that.

Now I did see a gate agent get in trouble once because she let a plane go early right before I and five other deadheads from a late inbound rolled up. By the time phone calls were made, the plane had taken off.

After more phone calls and discussion, they ended up having the plane return :eek: Otherwise our am departure from the outstation would have cancelled. Turns out that while deadheads are technically nonrevs, they are also "must ride". Oops.

The airline's bell ought to jingle just a little for 35 passengers waiting at the gate, hitchhikers not withstanding.

Totally understand this point of view, but they way our contractor gate agents do it is so much worse then other airlines.

we leave so many people that would never have a problem with any other airline.

Interesting discussion I witnessed at recurrent...

According to the union, we do NOT NEED PERMISSION to leave 11+ early. We must COORDINATE with dispatch - whatever you take that to mean - but it's not permission.

I have made the call to SOC before. It has always worked when I am sure they are breaking the rules. I’m not going to let a $5 per hour employee jeopardize my multimillion dollar retirement if I can help it.

Just finished up another round at the school house this week. AL the new flight ops VP was in and this was brought up.

They stated the leaving of pax is totally unacceptable and the memo from both him and BB is to not leave pax behind in these sorts of circumstances. Said to absolutely get involved, call SOC if need be and get the people on, use common sense, etc.

We asked for this to be put in writing in an official memo to the pilot group and that they should also communicate this with the agents, so they aren't constantly fighting us due to being at fear for their own jobs.

They said they will be sending something out, but we will see if that eventuates. But apparently BB was unaware of these things happening and also agrees it's unacceptable and needs to stop. But it's their policies that have created the issue.

The door closing 20 minutes prior to departure was left over from when FAs had to manually count the passengers. It might be nice for management to reevaluate if they still need 20 minutes or if 15 minutes might be sufficient now.

It’s refreshing to see that leadership might have recognized that caring about the customer is important.

[QUOTE=rickair7777;3896541]

No airline is going to hold the door open just in case some OAL commuters might be coming. Nothing the JS committee can do about that.

Our jumpseat coordinator is aware of the problem we have leaving jumpseaters with the newish 20 prior doors close time/memo. He needs reports/ammo when meeting with management about it so that it doesn’t cost us agreements. The more the better. If we were to lose any agreement over this it’s a problem for management as well.

sounds like it’s finally getting some attention from some of the other poster’s comments.

Just flew out of IAH this morning early, TSA was slow and we had many pax caught up in it. Gate agents actually told us that we are waiting for more to show up and didnt even close the door until 3 minutes prior to departure time. We were 2 minutes late out of the gate - maybe some memo was went out in the last day or 2, definitely something changed.

Nothing new here. Been going on for decades.

This is exactly what happend with the baggage fees too... Offer incentives for people making $16/hr and they will find a way to milk it and double their income or more.... Some agents were basically making $55/hr by pulling 3-4 people a flight, screwing our customers and our on time performance for their personal benefit.

Make a line pilot report for anything and everything you see happen, management reads them and I have gotten numerous responses from my CP on mine in response, which also comes with a CC of other managers for the station.

It's hard to close 25 prior if the captain isn't on the airplane.

I see what you did there 🤫😉

It’s frontier bro. 20 early

I wouldn’t consistently do that to paying customers, but that’s just my $0.02 .

Unless I’m reading your post wrong, are you up there during boarding and watching gate agents charge people or check the carryon sizes ?

I completely stay out of the boarding and baggage checking part. It’s not part of my job description or responsibility. They should know what they are doing.

Unfortunately, that could be said about a few of our policies. We've gotten better but still got some serious customer service issues. That being said, we do close the doors earlier than any other airline that I'm aware of. Keep that in mind when jumping on us.

Oh boy.......

Door closing time is on the boarding pass, soooo….

maybe next time these pax will learn to leave the trailer park a few minutes earlier. why is it the airline’s fault when the door closing time is printed right on the ticket?

LMAO!!
Not all are from the trailer park . There’s a few from the ghetto as well 😂🤣
JK

That’s very nice. Those people pay your salary.

They're also the same people that cause most of our (industry) delays, negative press and affect the schedules of those passengers on the aircraft that behave.

Calling a spade a spade is not a bad thing. Some folks need to be called out for their BS and both of those segments of society are definitely deserving. They are all welcome to ride when they can behave like adults.

What is the percentage of passengers that cause trouble? I have gone years without a single passenger issue on any of my flights. You can call a spade a spade on an individual basis, otherwise, yes it is a bad thing to generalize in such broad terms. By the way, when it comes to delays, most of them are caused by our own management’s ineptitude, not our passengers.

actually it’s prob the govt (I.e, you) paying it. Ironic, eh?

Riiiight…classy…