Tool of the day
08-06-2012, 07:39 AM
#2275
*********
Joined APC: Dec 2007
Posts: 1,068
Originally Posted by captjns
Great customer service American Airlines… keep it up.
08-06-2012, 08:35 AM
#2276
Gets Weekends Off
Joined APC: Feb 2007
Position: FO
Posts: 3,031
The guy last night at LGA ground who asked why no one is departing as the wall cloud from the squall line is coming over the field .
I told you to tell them we'll be the path finder.
Tell them if they don't move us in two minutes we're going to shutdown right here...what do you mean you're not going to say that.
I told you to tell them we'll be the path finder.
Tell them if they don't move us in two minutes we're going to shutdown right here...what do you mean you're not going to say that.
Last edited by BlueMoon; 08-06-2012 at 08:46 AM.
08-06-2012, 09:39 AM
#2277
Gets Weekends Off
Joined APC: Feb 2006
Position: B-737NG preferably in first class with a glass of champagne and caviar
Posts: 5,902
Originally Posted by rickt86
I nominate you. I think in JFK we have fairly good agents. If your a pilot, you should know the door closes 10 minutes prior. Almost every flight someone comes running up after the flight is closed out, they cant reopen all these flights for all the state reasons. Its not just reopening it in sabre, which isnt easy, but they reopen the cabin door which causes OOOI problems since now the flight returned to gate, and the bag door has to open for the roll aboard. A new close out also has to be done. If you show up 7 min before the flight leaves, and they reopen it, I bet it is now late. I am speaking only as me and not at all addressing the opinion of AMR.
Rah Rah Rah for the Eagle/AA/AMR brown noser. I'm a customer, and deserve a polite answer to a polite request. After travelling from Asia, i don't have time to review the rules and regulations of a carrier to which I'm not emploed with. I've seen the 10 minute rule over looked for AA cabin crew and pilots looking to jump seat. So riddle me this ricket86... Why the double standards.
After all, I am a sponsor who made your paycheck possible yesterday.
08-06-2012, 01:55 PM
#2279
Gets Weekends Off
Joined APC: Aug 2008
Position: forever fo
Posts: 2,413
Originally Posted by captjns
Rah Rah Rah for the Eagle/AA/AMR brown noser. I'm a customer, and deserve a polite answer to a polite request. After travelling from Asia, i don't have time to review the rules and regulations of a carrier to which I'm not emploed with. I've seen the 10 minute rule over looked for AA cabin crew and pilots looking to jump seat. So riddle me this ricket86... Why the double standards.
After all, I am a sponsor who made your paycheck possible yesterday.
After all, I am a sponsor who made your paycheck possible yesterday.
08-07-2012, 12:08 AM
#2280
Gets Weekends Off
Joined APC: Feb 2006
Position: B-737NG preferably in first class with a glass of champagne and caviar
Posts: 5,902
For the past 3 years, I've travelled home on my block off on average 5 times a year from Asia. My flight was delayed arriving in JFK... obviously out of my control.
Again, all I was asking for the gate agent to honor a simple request.
I can't believe that Eagle is unable to perform Last Minute Changes on their Load and Trim Sheets.
Customer service, which is non existent among ground personnel.
Again, all I was asking for the gate agent to honor a simple request.
I can't believe that Eagle is unable to perform Last Minute Changes on their Load and Trim Sheets.
Customer service, which is non existent among ground personnel.
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