Jetblue fined $2M for being late
 

Maybe this will spur them to get some accountability in the operation.

https://www.nytimes.com/2025/01/03/travel/jetblue-fined-chronic-delays-east-coast.html

I’m shocked we haven’t gotten an email addressing the article yet.

Why are you shocked?. This arrogant company keeps us in the dark on most ****!

It is no doubt that JB has had operational issues throughout our history, but you’ve got to place some blame on ATC as well. Imagine a world where NYC airspace never had any EDCTs. We’d run a far far more on-time operation than we do today.

Mgmt has been doing a lot of good fixing the operation but in reality there is only so much you can do with the tools we have. If anyone has any ideas to solve the issue then I guarantee Joanna and Warren would be all ears.

As far as the DOT fine goes, this is ridiculous and feels targeted at JetBlue only. Are we the only airline that had chronic delays in the past year? I find that hard to believe.

The DOT fine wasn’t for delayed flights this past year. It’s in the article.

Sorry, you are correct:

So again, we are the only airline to ever have a chronically delayed flight during this DOT administration?

https://www.bts.gov/topics/chronically-delayed-flights

I didn't even know they could fine an airline for being late...

That seems like a market forces, product differentiation competitive factor, not a regulatory issue. If people keep buying tickets, why does the government care?

DIFO

(Deregulated In Fares Only)

No but New Yorkers are the biggest douches on the planet when it comes to complaining, I’m sure we’re up there in complaints to elected officials.

JetBlue wants to play the premium product game and be seen as a competitor to entrenched companies… well then prepare to be held to a higher standard. Stop making woe is ATC excuses and be on time.

The plane is late out of SDQ because the turn times are too short, but yeah, it's definitely an ATC delay.

This was 1000% personal but also well deserved. I remember some of those Irops during 2021-23. It was criminal what we were doing to standed families. Battaglia and Robin would be laughing and joking at some of these post Irop meetings. I gotta say, the airline has vastly improved since those 2 are gone.

I disagree. They did a bunch of systemic things around 6 months ago with how they scheduled the crews, but have since reversed most of that and just kept the padded turns. The regular buffoonery and incompitence due to high turnover in support along with zero accountability in some of those groups never changed. (5 minute waits for the jetbridge to get hooked up, waiting for marshallers to crawl out to meet us, the general lack of urgency when a flight has already been delayed for some reason, etc.)

We have definitely benefitted from good weather days and minimal IROPs over the last 12 months, but you’re right the padding turns by decompressing the schedule has helped though.

The next logical thing to do would be to pad block time, but that is difficult to do when you’re losing money because it raises CASM.

well they finally got away from everything works if it’s a blue sky day bs

I don't disagree with what you're saying here, but the operation has vastly improved overall. It used to be really, really bad. As someone else just said, they certainly have benefitted from a long stretch of good weather though.

Yeah they definitely ran a crap operation under Wobbin and obviously didn’t care. I do think we need to be responsible as airlines but also the government plays a role with ATC. The ops have been better but we still have stupid issues like jetways in Bos that apparently nobody can drive. So its better but a long way to go still.

Is it just me or does anyone else think they should be doing jetbridge training on RON aircraft that have already bee deplaned instead of already late arrivals?

I don't understand what our issue is with jetbridges. Every single station we go to except international, our people can't figure them out. I never see other airlines having the issues we have with them, and it's embarassing. You can't tell me only ours don't work, so it must be a training issue. I love sitting for 15 minutes watching our agent shrug her shoulders and start staring at her phone, then a dude in a hi-vis vest shows up and moves the thing in 2 seconds. I've only had a hard broken jetbridge 2 or 3 times in my airline career where we needed to be tugged elsewhere, every other time the jetbridge mechanic dude got it moving immedietely.

From what I understand the new jet bridges in Bos are super sensitive and can get out of “alignment” I don’t know the exact term or go past the artfical limits and once it does it stops. They need to call out the “business partner. To hit the reset or override and off they go. Apparently our guys aren’t allowed to do that. Just what I have been told so it could be and probably is total BS.

I’ve heard that too, but if you know how to use the jet bridge properly, I’m guessing it won’t get out of “alignment.”

One would think. It’s the same as always. They want AO and GO to do all this stuff but they obviously don’t train them well and always have crap staffing. Or some people are just idiots (in a nice way)

It's not just Boston though. It's everywhere. I've been in SFO and waited on a jetbridge "fixer", only for them to show up and move the thing in 2 seconds. Meanwhile Southwest next to us has pulled in and already deplaned. As far as I know, all those bridges are the same, so why is it that SW agents at the gate next to us can have the thing attached in 2 min while we sit for 20. It's all these little things that add up to "Chronic delays".

As far as I'm conerned, GO screwed us over the holidays (and/or mgmt isn't hiring enough competent people who want to stay.) Everyone else showed up for work, but when we blocked in we waited over an hour for someone to come park us and another full hour to get the jetbridge on and the bag doors open... in a hub.

As for the 2 mil, they're gonna nickle and dime us over APU usage in the dead of winter, but they run an operation that loses how many times what we save? And gets fined by the feds?!

And yet, despite the past handful of posts, many users on the forum seem determined to make excuses for management's continued failures. "JetForward" is just propaganda to brainwash those who are easily deluded to paddle harder. Training airport employees how to do their jobs effectively and efficiently costs too much money or requires a level of competence far out of reach of whoever is in charge.

Yeah - we do take some hits with ATC but the real blame falls squarely on the operation.

I was legit surprised to see Joana actually mention the folks who didn't show up for work over the holidays, thinking it must have been bad if she noted it in the weekly email. Makes me think that WC (or someone in his org chart) is going to have to clean house and get things in order.

The continuous knife-fight that goes on between AO, GO and Inflight over delays is remarkable in both its consistency and longevity.

It was largely an FA thing. They were offering 300% for several days because they had so many FA callouts. It wasn’t just FAs, but they were the biggest issue.

How much will the FAA be having to pay back to tapxyaers and passengers for their delays?

https://viewfromthewing.com/dot-fine...go-unpunished/