jetBlue Hiring
06-21-2014, 04:20 AM
#1891
Gets Weekends Off
Joined APC: Jan 2008
Posts: 1,383
What exactly do you 121 guys (pilots) think is "customer service?" Us Charter guys are trying not to snicker. 
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
06-21-2014, 04:30 AM
#1892
Gets Weekends Off
Joined APC: Mar 2005
Position: LAMA/P180/747
Posts: 427
^^Very true. Customer service for corporate/fractional is a little different than "airline" customer service. Depending on the size of the plane, in the frac world the pilots also do double duty as the FA giving safety briefings and minor refreshments, ect. Plus the occational Starbucks run. But both worlds should provide safety as their #1 goal. (given).
06-21-2014, 05:27 AM
#1893
Gets Weekends Off
Joined APC: Dec 2008
Position: Left,Right, Left, Right,Right,Left, Right, Left
Posts: 3,150
Originally Posted by Learflyer
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do??
If they could, we'd be trash collectors, ticket agents, gate agents, cargo loaders, fuelers, flight attendants, dispatchers(which we pretty much do), and personal crisis managers for the occasional full operational meltdown. We should do it for a discounted rate, with a smile, and get paid after the brake is dropped too!
So, that's pretty much what they're looking for. If you can fly... That's cool too.
We all know the difference in the 121 world vs corporate, not sure if hr does!
06-21-2014, 05:46 AM
#1894
Gets Weekends Off
Joined APC: Feb 2006
Position: JetRight, JetLeft
Posts: 760
Piece of advice. ..UOTE=Learflyer;1669053]What exactly do you 121 guys (pilots) think is "customer service?" Us Charter guys are trying not to snicker.
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?[/QUOTE]
A word of advice. ..if you interview at JB you'd best tone down your pompous attitude.
We 121 pilots could throw it right back at you. If I were to stoop to your level I might say:
1. Have you ever had to face 150 customers at once and explain to them the reason for the cancellation is to protect tomorrow's customers?
2. Have you ever had to intervene between two flight attendants who can't seem to get along while cruising between FLL and JFK?
3. Have you ever missed a commute home because of a random drug screening?
4. Have you ever had to ...etc...
So, I won't stoop to your level and say those things.
I'm sure you've done a great job as a corporate pilot in regards to customer service.
As "Iceman" said, "it's your attitude".
If what you wrote is truly how you feel, then by all means...tell us that in the interview. You should expect a FedEx package within two weeks.
GP
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?[/QUOTE]
A word of advice. ..if you interview at JB you'd best tone down your pompous attitude.
We 121 pilots could throw it right back at you. If I were to stoop to your level I might say:
1. Have you ever had to face 150 customers at once and explain to them the reason for the cancellation is to protect tomorrow's customers?
2. Have you ever had to intervene between two flight attendants who can't seem to get along while cruising between FLL and JFK?
3. Have you ever missed a commute home because of a random drug screening?
4. Have you ever had to ...etc...
So, I won't stoop to your level and say those things.
I'm sure you've done a great job as a corporate pilot in regards to customer service.
As "Iceman" said, "it's your attitude".
If what you wrote is truly how you feel, then by all means...tell us that in the interview. You should expect a FedEx package within two weeks.
GP
06-21-2014, 06:14 AM
#1895
Gets Weekends Off
Joined APC: Jan 2008
Posts: 1,193
Originally Posted by GuppyPuppy
Piece of advice. ..
A word of advice. ..if you interview at JB you'd best tone down your pompous attitude.
We 121 pilots could throw it right back at you. If I were to stoop to your level I might say:
1. Have you ever had to face 150 customers at once and explain to them the reason for the cancellation is to protect tomorrow's customers?
2. Have you ever had to intervene between two flight attendants who can't seem to get along while cruising between FLL and JFK?
3. Have you ever missed a commute home because of a random drug screening?
4. Have you ever had to ...etc...
So, I won't stoop to your level and say those things.
I'm sure you've done a great job as a corporate pilot in regards to customer service.
As "Iceman" said, "it's your attitude".
If what you wrote is truly how you feel, then by all means...tell us that in the interview. You should expect a FedEx package within two weeks.
GP
Originally Posted by Learflyer
What exactly do you 121 guys (pilots) think is "customer service?" Us Charter guys are trying not to snicker.
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
We 121 pilots could throw it right back at you. If I were to stoop to your level I might say:
1. Have you ever had to face 150 customers at once and explain to them the reason for the cancellation is to protect tomorrow's customers?
2. Have you ever had to intervene between two flight attendants who can't seem to get along while cruising between FLL and JFK?
3. Have you ever missed a commute home because of a random drug screening?
4. Have you ever had to ...etc...
So, I won't stoop to your level and say those things.
I'm sure you've done a great job as a corporate pilot in regards to customer service.
As "Iceman" said, "it's your attitude".
If what you wrote is truly how you feel, then by all means...tell us that in the interview. You should expect a FedEx package within two weeks.
GP
A charter guy IMHO is the ideal candidate who can demonstrate customer service, because they know what it is like to be an "Everyman". We validate the release, and get our pax from A-B. Charter guys get a list of passengers and a city pair and take care of catering, fuel load, bag loading, filing FPs, etc., basically completely at the customer's beck and call.
I'm sure he's not going to come across as a pompous jerk in an interview, with fellow crew, and certainly not in front of customers.
06-21-2014, 06:34 AM
#1896
Gets Weekends Off
Joined APC: Feb 2008
Position: B6
Posts: 777
Having been both 135 and 121. There are different aspects of customer service on each side. There is more flexibility on the 135 side, it's more personal. On the 121 side, we may provide customer service that the customers are not even aware is happening.
06-21-2014, 06:49 AM
#1897
Gets Weekends Off
Joined APC: Aug 2011
Posts: 1,206
jetBlue Hiring
In my experience some charter guys don't get the crew concept. And as a pure 121 guy, that post came across as pompous to me. When I was a recruiter I wouldn't have hired him if that were to shine through in the interview. If his customer service is so well suited to charter, he should stay there.
It's less about individual customer service in 121, sure. But there's definitely customer service as an airline, and if most pilots at an airline believe in the product and share common goals, the customer service comes through.
It's less about individual customer service in 121, sure. But there's definitely customer service as an airline, and if most pilots at an airline believe in the product and share common goals, the customer service comes through.
06-21-2014, 06:51 AM
#1898
Gets Weekends Off
Joined APC: Jan 2008
Posts: 1,383
Originally Posted by GuppyPuppy
Piece of advice. ..UOTE=Learflyer;1669053]What exactly do you 121 guys (pilots) think is "customer service?" Us Charter guys are trying not to snicker.
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
We 121 pilots could throw it right back at you. If I were to stoop to your level I might say:
1. Have you ever had to face 150 customers at once and explain to them the reason for the cancellation is to protect tomorrow's customers?
2. Have you ever had to intervene between two flight attendants who can't seem to get along while cruising between FLL and JFK?
3. Have you ever missed a commute home because of a random drug screening?
4. Have you ever had to ...etc...
So, I won't stoop to your level and say those things.
I'm sure you've done a great job as a corporate pilot in regards to customer service.
As "Iceman" said, "it's your attitude".
If what you wrote is truly how you feel, then by all means...tell us that in the interview. You should expect a FedEx package within two weeks.
GP[/QUOTE]
Sorry if it came off that way. I'm actually trying to enter the 121 world and I certainty don't think my 135 experience justifies me being pompous. That's why I want to leave.
Besides, I know you don't have it easy and I was purely talking about the "customer service" aspect of it. NOT how to deal with unruly pax, etc. because you guys have it far worse in that dept than we do. And I respect you because of it.
06-21-2014, 06:54 AM
#1899
Gets Weekends Off
Joined APC: Jan 2008
Posts: 1,383
Originally Posted by cencal83406
As a 121 guy I definitely don't read his attitude as pompous. In the charter world, 121 guys are normally seen as button pushing monkeys / divas with very little at stake personally if things go south from a customer-service perspective.
A charter guy IMHO is the ideal candidate who can demonstrate customer service, because they know what it is like to be an "Everyman". We validate the release, and get our pax from A-B. Charter guys get a list of passengers and a city pair and take care of catering, fuel load, bag loading, filing FPs, etc., basically completely at the customer's beck and call.
I'm sure he's not going to come across as a pompous jerk in an interview, with fellow crew, and certainly not in front of customers.
A charter guy IMHO is the ideal candidate who can demonstrate customer service, because they know what it is like to be an "Everyman". We validate the release, and get our pax from A-B. Charter guys get a list of passengers and a city pair and take care of catering, fuel load, bag loading, filing FPs, etc., basically completely at the customer's beck and call.
I'm sure he's not going to come across as a pompous jerk in an interview, with fellow crew, and certainly not in front of customers.
06-21-2014, 07:16 AM
#1900
Gets Weekends Off
Joined APC: May 2009
Position: Square root of the variance and average of the variation
Posts: 1,602
Originally Posted by Learflyer
What exactly do you 121 guys (pilots) think is "customer service?" Us Charter guys are trying not to snicker.
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
Have you ever:
1. Delivered left behind jewelry to a pax hotel at 3 am?
2. Go get a bag of Starbucks coffee because that's what the pax wanted at the last minute?
3. Remove all Pepsi products onboard because the Coke CEO is onboard?
4. Load pax bags on a daily basis?
5. Make an otherwise delayed trip happen by tracking down a death certificate so a young child can travel with her new guardian legally out of country (while taking care of the normal flight stuff)?
How adorable.
Don't get me wrong. I'm trying for JB. But, your HR people haven't a clue what customer service is. The FA's are the face of customer service. Not the pilots. So what exactly does the HR dept want to see a pilot do?
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