I couldn't agree more. Frankly I liked it alot better when PED's weren't allowed, but sadly that cat got let out of the bag. Now every internet crusader wants their 15 minutes of fame. For a few years after 9/11 most of our planes had cameras installed in the cabins...for security. Maybe we should go back to that, so these incidents are fully recorded, not just the crew's reaction.

So, the Harvard Study comes out and shows that in a couple of month's coverage of Trump, 93% of the coverage was negative and 7% was positive regarding the tone of the stories. (Fox was at 52% to 48%)

Regardless of why that coverage is overwhelmingly negative in tone, our passengers are watching that before they board our airplanes.

I would guess that about half of the people sitting at the gate probably voted for Trump. And politics has become amazingly toxic.

In a customer service industry, why would it make sense to force our customers to be exposed to negative and toxic information while they are about to experience our product?

Regardless of politics, CNN playing at the gates just doesn't make business sense.

https://shorensteincenter.org/news-c...irst-100-days/

The complete study, not just the excerpts

Thanks for the whole study.

There are many possible reasons Trumps coverage is negative. The two easy ones are this:

CNN's coverage is an accurate portrayal of Trumps negative performance or the coverage is partisan and bias. (more likely, some amount of both)

In a customer service industry, does it matter?

Is part of the ticket we sell supposed to engage our customers in a disagreeable discussion about political ideology?

Even if we collectively agree that everything CNN says is accurate and reasonable, why would it make business sense to confront some portion of our customers with an offensive questioning of their political choices?

Should we also engage them in a debate on abortion and religion while they wait?

If CNN wants to go back to objectively reporting facts on less polarizing topics (weather, international conflict, economic data, etc), I'm onboard.

But, when the business model motivates them to transition to almost solely political commentary (whether it's rational or not), they are alienating half the people at the gate that pay our salary.

Why send them down the jetway in a bad mood?

News doesn't make people upset. It's the editorializing. CNN no longer reports news, they report stories. It's a side effect of a 24-7 news cycle.

Both statements are factually incorrect.

A. News of terrorism, and climate change, and other issues, legitimately upsets some people. Maybe not you, but some people.

B. News, definition:
Newly received or noteworthy information, especially about recent or important events.
• A broadcast or published report of news.
• Information not previously known to someone.

"Viewers dont want to be informed. They want to feel informed." -- Roger "Hey Baby" Ailes.

I disagree that factual information upsets people. What upsets people is the editorializing of the facts and also the subjective decisions of producers to highlight some facts while dismissing others.

If I said Hillary Clinton was being investigated for using an unauthorized personal server in her home to send and receive classified information, that would be a fact.

If I editorialized that fact by saying it is evidence of her inherent poor judgement and lack of fitness to be President, that would be potentially offensive and not news worthy. That should be left up to the consumer.

Additionally, if I produce the news for a media outlet and I choose to air only factual information that shows Hillary Clinton in a negative light and choose to omit factual stories that show her in a positive light, it is not the individual facts that are upsetting. It is the disingenuous selectivity of facts packaged as objectivity that is upsetting, because it's not reasonably consistent with the idea of truth.

The goal of producers should not be to tell a story or make a difference, but to do their best job at transmitting facts in an objective way and letting viewers come to their own conclusions. Regardless of what those conclusions are.

Objectivity is not just about the adjectives used to describe fact, but a critical assessment of why certain facts are promoted while others are ignored.

Bingo!!!!!!!

I worked at (flew for) CNN. They are full of $hit and they know it and said it.