Baggage Claim While Black...
#11
Gets Weekends Off
Joined APC: Sep 2015
Posts: 304
Without knowing a lot more about what went on, I'm not taking sides with the customer on the overall issue, necessarily. But if things have reached an impasse with the person you're dealing with, taking your issue to the next level up is pretty standard, and reasonable. I'm kind of scratching my head over how you arrive at the position that asking to speak with a manager is unreasonable, and attempting to prevent the customer from doing so is reasonable.
#15
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