Hilltopper89

One off story. There’s a reason my brother (CLE) called me and said he’s done with Spirit. It s not that they mishandle bags. It’s that when they do it’s ridiculous. You get what you pay for. But by all means, keep defending horrible customer service. My “one off story” happened to be within days of a post about how great Spirit is. Spirit is what it is. It’s a super cheap ticket to get somewhere if you need to get there with no bags and no problems. Just don’t confuse it with being a top airline.

Deathwish

Just out of curiosity, were they non revving on spirit?

Hilltopper89

No, sir. Bought tix CLE-MCO round trip.

FNGFO

You seem to have real trouble understanding that “you get what you pay for” means that an ULCC isn’t going to send your bags to your house.

If you want “customer service” that does that kind of thing then you have to pay legacy fares to a legacy carrier.

I understand that this model is a shock to those who still don’t understand it, but airlines of all stripes have pax swearing off them for similar incidents every day. This one effected a family member, so you’re here venting when the criteria of the study indicates that NKS actually gets it right by and large. And that’s with being near the worst in customer complaints for folks like you who don’t understand what they’re buying.

Let me ask this. Did your brother and his family not get mad about paying for water, selecting seats, checking an extra bag etc? Because you can’t have it both ways. Legacy “service” results in legacy pricing.

Hilltopper89

Absolutely. I get whet you’re saying. They knew they were paying for water. What they didn’t know is that when they got to CLE and their bags were locked in the hold that it’d be their own fault. But let’s not pretend Spirit is a good airline based on what normal people think is good. I find it mildly amusing that due to a mechanical issue my brother’s bag was locked into your company’s airplane but he was required to stay at the airport for 4 HOURS to even file a claim. Like what I’m saying is he couldn’t go home and file a claim online. He had to stay there, at the airport, for for 4 hours after blocking in to even file it. He couldnt call and talk to a person or file it online. Then afterward, when everyone knew knew it was their fault, they don’t deliver. I’m not saying that you don’t get what you pay for. You do. Obviously. All I’m saying is that Spirit is about as far as you get from a top airlne. They’re ridiculous. Buyer beware. Shouldn’t even be considered.

captjns

Frontier Airlines is no bargain either. My wife’s bag didn’t make the flight from DEN to destination. She travelled on Frontier, full fare too. Checked in about 2 hours before departure. No bag delivery service either. Luckily our hotel was across the way from the airport. No apology... and had to fight for the baggage check fee... a disgrace of an airline as far as ground personnel are concerned.

LloydBraun

..............

FNGFO

Well, I mean, we’re not dragging fare paying, screaming people off airplanes or anything....

I get it, you’re offended that NKS rated better in this study than United. And then you throw in your family horror story to say “See, see, they’re not a real airline like...United”.

And I’m sure no one has ever had any issues with United whatsoever. And certainly never sworn off of them for their real service.

Perhaps if there were a “my bags were locked in the belly and I had to wait an unreasonable amount of time to claim them” metric you’d have a leg to stand on in the matter. But there isn’t. There are only these metrics to go by for this one study.

As a matter of course no ULCC is going to send your bags to you their fault or not. That’s something you still can’t wrap your head around.

So did your family reach out to NKS to try and make it right? I suspect not. Or that would have made it into your sob story. It’s unfortunate what happened to your brother. I can’t speak to what happened at CLE. But trying to use that is an indicator of the whole is about as silly as painting United with the broad brush for what happened on a regional in your colors.

Hilltopper89

Did I even once mention United? You made it about that. All I said is that Spirit is all of the sudden it’s about Dr Dao...which was Republic, which was about ORD cops. Nice try. This is all youve got. Your argument about “bags locked in the belly with an unreasonable amount of time to claim them” is utterly ridiculous. It’s that you find it reasonable that someone should have to wait 4 hours at the airport to have to file an e claim without the ability to talk ro an actual person amazing. You’re equally proud of Spirit yet equally offended about how awful they are. Funny stuff. I’ve never said legacies don’t have issues. What I find amusing is that you have an utter inability to an admit that you can’t actually deal with customers amazing. All I’m asking is focus on the issue. Bags in hold not pax fault: f u come get them tomorrow regardless of how far away you live. But we’re all Dr Dao 2017. It’s amazing this even exists.

FNGFO

It's not amazing at all if you can connect the dots. Contract employees at a NKS station had a service failure, and you're trying to paint all of Spirit with the simple minded brush of "they simply don't care" as the proof of your thesis that Spirit isn't a "quality airline". Much like United was painted with a broad brush for someone it contracts to.

Clearer now Captain?

At no point did I argue that it was reasonable to have to wait that long to claim bags, nor did I argue that it was acceptable for have no employees there for the claim for 4 hours. Don't put words in my mouth please. What I did argue was that it was unreasonable for a passenger to expect a ULCC to send their bags to them after such a service failure given that it falls outside of the model.

Does that suck? Yup. But for some reason they rode on us instead of a legacy for that trip. Probably for the price point and direct flight convenience that comes with the lack of frills.

I am pleased with our standings in the WSJ findings, but I'm not embarrassed at all about "how awful" we are. Mainly because I know what we are, and what we offer. I'm sure the list of passengers who are truly ****ed off at United for their service failures is long and distinguished. But I'm not trying to pass one off experiences as proof of the failure of the company here.

And really, the underlying message is that your panties are in a snit because NKS rated better than your employer in one study during one year, and you're here to throw shade at them.