WSJ Best and Worst airline of 2018
01-21-2019, 06:07 AM
#41
Gets Weekends Off
Joined APC: Apr 2008
Position: Sleeping in the black swan’s nest.
Posts: 5,709
Originally Posted by FNGFO
It's not amazing at all if you can connect the dots. Contract employees at a NKS station had a service failure, and you're trying to paint all of Spirit with the simple minded brush of "they simply don't care" as the proof of your thesis that Spirit isn't a "quality airline". Much like United was painted with a broad brush for someone it contracts to.
Clearer now Captain?
At no point did I argue that it was reasonable to have to wait that long to claim bags, nor did I argue that it was acceptable for have no employees there for the claim for 4 hours. Don't put words in my mouth please. What I did argue was that it was unreasonable for a passenger to expect a ULCC to send their bags to them after such a service failure given that it falls outside of the model.
Does that suck? Yup. But for some reason they rode on us instead of a legacy for that trip. Probably for the price point and direct flight convenience that comes with the lack of frills.
I am pleased with our standings in the WSJ findings, but I'm not embarrassed at all about "how awful" we are. Mainly because I know what we are, and what we offer. I'm sure the list of passengers who are truly ****ed off at United for their service failures is long and distinguished. But I'm not trying to pass one off experiences as proof of the failure of the company here.
And really, the underlying message is that your panties are in a snit because NKS rated better than your employer in one study during one year, and you're here to throw shade at them.
Clearer now Captain?
At no point did I argue that it was reasonable to have to wait that long to claim bags, nor did I argue that it was acceptable for have no employees there for the claim for 4 hours. Don't put words in my mouth please. What I did argue was that it was unreasonable for a passenger to expect a ULCC to send their bags to them after such a service failure given that it falls outside of the model.
Does that suck? Yup. But for some reason they rode on us instead of a legacy for that trip. Probably for the price point and direct flight convenience that comes with the lack of frills.
I am pleased with our standings in the WSJ findings, but I'm not embarrassed at all about "how awful" we are. Mainly because I know what we are, and what we offer. I'm sure the list of passengers who are truly ****ed off at United for their service failures is long and distinguished. But I'm not trying to pass one off experiences as proof of the failure of the company here.
And really, the underlying message is that your panties are in a snit because NKS rated better than your employer in one study during one year, and you're here to throw shade at them.
01-21-2019, 08:27 AM
#42
Gets Weekends Off
Joined APC: Sep 2005
Posts: 1,735
Originally Posted by Hilltopper89
One off story. There’s a reason my brother (CLE) called me and said he’s done with Spirit. It s not that they mishandle bags. It’s that when they do it’s ridiculous. You get what you pay for. But by all means, keep defending horrible customer service. My “one off story” happened to be within days of a post about how great Spirit is. Spirit is what it is. It’s a super cheap ticket to get somewhere if you need to get there with no bags and no problems. Just don’t confuse it with being a top airline.
01-21-2019, 09:23 AM
#43
Gets Weekends Off
Joined APC: Sep 2005
Posts: 1,735
Originally Posted by Hilltopper89
I find it mildly amusing that due to a mechanical issue my brother’s bag was locked into your company’s airplane but he was required to stay at the airport for 4 HOURS to even file a claim. Like what I’m saying is he couldn’t go home and file a claim online.
What if my bag is delayed/lost?
Yikes, you were waiting for your bag to come out of the carousel and it didn’t show up. That’s no fun. Please make a report immediately at the airport with a Spirit employee at the baggage service office.
"Domestic flights should make a report within 4 hours of arrival.
International flights should make a report within 21 days of arrival.
If you can’t locate the office, please track down a Spirit employee at the airport to better assist you. "
Originally Posted by Hilltopper89
You’re kidding right? Sorry...airlines should deliver bags when they’re not on the belt. Not send them to email then say “we don’t deliver bags” when the cargo door is jammed closed. At DAL, AA, UAL, you’d go home, call later, talk to a human, and the next morning your bag would be on your doorstep.
Last edited by Silver02ex; 01-21-2019 at 10:05 AM.
01-21-2019, 11:25 AM
#44
Gets Weekends Off
Joined APC: Jul 2013
Posts: 4,669
Originally Posted by Hilltopper89
One off story. There’s a reason my brother (CLE) called me and said he’s done with Spirit. It s not that they mishandle bags. It’s that when they do it’s ridiculous. You get what you pay for. But by all means, keep defending horrible customer service. My “one off story” happened to be within days of a post about how great Spirit is. Spirit is what it is. It’s a super cheap ticket to get somewhere if you need to get there with no bags and no problems. Just don’t confuse it with being a top airline.
If I had a dime for EVERY TIME a friend, relative, acquaintance, random person told me how much we suck and they're done with us because of (insert policy/incident here) happened to them......
And guess what? Due to frequency, destinations, route structure, whatever they KEEP BUYING TICKETS ON UAL.
And because Spirit keeps doing what they do, sure, your relative may be done with them, but other people that make that statement WILL KEEP COMING BACK.
01-21-2019, 11:49 AM
#46
Gets Weekends Off
Joined APC: Jan 2009
Posts: 1,269
Originally Posted by BeechedJet
I wonder if NKS ever had problems with keeping pax on a plane in Newfoundland for 14hrs.
Our “guests” at Spirit would have rioted and gotten themselves out via the slides and posted the whole thing to YouTube. We can hardly get them to stay seated while we are waiting to be marshalled into the gate.
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01-21-2019, 11:52 AM
#47
Gets Weekends Off
Joined APC: Jan 2009
Posts: 1,269
WSJ Best and Worst airline of 2018
But take the article for what it is. Spirit has improved tremendously from where we were a few years ago. Is the article comparing us to Delta or United’s service or amenities? No. It’s measuring performance metrics. It’s gotten a lot better here than where we were a few years ago.
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01-21-2019, 10:06 PM
#49
Strike averted!
Joined APC: Mar 2015
Position: B737
Posts: 3,641
I was commuting one night on Spirit via jumpseat. While waiting to board, A pax lady had missed the cutoff to pay a “reduced” price to put her hiking pack in the overhead. She adamantly was refusing to pay the apparently rediculous fee for the overhead, and of course it was too big to fit under the seat. The gate agent finally said she had a big black plastic cover for it (a bag) and that she could then take said bag and throw it in the trash.
Epic meltdown ensued.
I wish I had video.
Epic meltdown ensued.
I wish I had video.
01-22-2019, 05:30 AM
#50
Gets Weekends Off
Joined APC: Jun 2018
Position: 757 CA
Posts: 593
Originally Posted by at6d
I was commuting one night on Spirit via jumpseat. While waiting to board, A pax lady had missed the cutoff to pay a “reduced” price to put her hiking pack in the overhead. She adamantly was refusing to pay the apparently rediculous fee for the overhead, and of course it was too big to fit under the seat. The gate agent finally said she had a big black plastic cover for it (a bag) and that she could then take said bag and throw it in the trash.
Epic meltdown ensued.
I wish I had video.
Epic meltdown ensued.
I wish I had video.
