Southwest Airlines Customer Service
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Thanks SWA!!
I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!
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Thanks for the kind words. Glad we could help.
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Originally Posted by BDGERJMN
(Post 212457)
I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!
Tonka |
There's a chapter in the book "nuts" about how the customer is NOT always right. This is a perfect example of why. People who are unreasonable and total pains in the a$$ are not our target customer. We'd be just happy to have them fly with another airline and have them be a pain in their a$$.
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Tonka,
You as well. Hope your "observe" flights went well and you made it back to Utah. I only had 3 legs back to BWI and a 5 hour drive back to Va Beach on the return. Oh well, all in all it was worth it and SWA was awesome. Cheers |
Originally Posted by 1Seat 1Engine
(Post 213173)
There's a chapter in the book "nuts" about how the customer is NOT always right. This is a perfect example of why. People who are unreasonable and total pains in the a$$ are not our target customer. We'd be just happy to have them fly with another airline and have them be a pain in their a$$.
That's a great book, BTW! |
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