Go Back   Airline Pilot Central Forums - Find your next job as a Pilot > >
Major Legacy, National, and LCC
 

Welcome to Airline Pilot Forums - Connect and get the inside scoop on Airline Companies

If this is your first visit, be sure to check out the FAQ. Join our community today and start interacting with existing members. Registration is fast, simple and absolutely free.


User Tag List

Reply
 
Thread Tools Search this Thread Display Modes
Old 08-09-2007, 08:12 PM   #1  
Gets Weekends Off
Thread Starter
 
Joined APC: May 2006
Position: B-737 / FO
Posts: 212
Default Southwest Airlines Customer Service

Check this out.

http://www.youtube.com/watch?v=yq6YWg3oLU8
HuronIP is offline   Reply With Quote
Old 08-10-2007, 11:25 AM   #2  
Gets Weekends Off
 
BDGERJMN's Avatar
 
Joined APC: Nov 2006
Position: Walmart Greeter
Posts: 131
Default Thanks SWA!!

I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!
BDGERJMN is offline   Reply With Quote
Old 08-10-2007, 11:32 AM   #3  
Gets Weekends Off
 
SWAcapt's Avatar
 
Joined APC: Jun 2005
Position: B737, Capt.
Posts: 382
Default

Thanks for the kind words. Glad we could help.
SWAcapt is offline   Reply With Quote
Old 08-11-2007, 07:27 PM   #4  
Line Holder
 
TonkaF16's Avatar
 
Joined APC: Jan 2007
Position: F-16
Posts: 34
Default

Quote:
Originally Posted by BDGERJMN View Post
I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!
It was nice meeting you at DAL, best of luck witht he transition,

Tonka
TonkaF16 is offline   Reply With Quote
Old 08-11-2007, 08:49 PM   #5  
Gets Weekends Off
 
1Seat 1Engine's Avatar
 
Joined APC: Aug 2006
Position: 737 Right
Posts: 1,133
Default

There's a chapter in the book "nuts" about how the customer is NOT always right. This is a perfect example of why. People who are unreasonable and total pains in the a$$ are not our target customer. We'd be just happy to have them fly with another airline and have them be a pain in their a$$.
1Seat 1Engine is offline   Reply With Quote
Old 08-13-2007, 03:59 PM   #6  
Gets Weekends Off
 
BDGERJMN's Avatar
 
Joined APC: Nov 2006
Position: Walmart Greeter
Posts: 131
Default

Tonka,

You as well. Hope your "observe" flights went well and you made it back to Utah. I only had 3 legs back to BWI and a 5 hour drive back to Va Beach on the return. Oh well, all in all it was worth it and SWA was awesome.

Cheers
BDGERJMN is offline   Reply With Quote
Old 08-13-2007, 04:41 PM   #7  
Line Holder
 
Joined APC: Oct 2006
Position: C182
Posts: 41
Default

Quote:
Originally Posted by 1Seat 1Engine View Post
There's a chapter in the book "nuts" about how the customer is NOT always right. This is a perfect example of why. People who are unreasonable and total pains in the a$$ are not our target customer. We'd be just happy to have them fly with another airline and have them be a pain in their a$$.

That's a great book, BTW!
ecloebl is offline   Reply With Quote
 
 
 

 
Reply
 



Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Related Topics
Thread Thread Starter Forum Replies Last Post
Same Year, Same Old Airlines RockBottom Major 1 12-08-2005 06:50 AM
A cloud or 2 for Southwest (APC mention) Baba Bluey Major 7 11-14-2005 09:45 AM
Southwest returning to Denver SWAcapt Major 2 10-20-2005 10:07 AM
Alaska Airlines delays WatchThis! Major 0 07-10-2005 03:55 PM
Southwest Airlines Profit Nearly Triples captain_drew Major 0 04-14-2005 02:52 PM


All times are GMT -8. The time now is 11:13 PM.


vBulletin® v3.9.3.5, Copyright ©2000-2019, MH Sub I, LLC dba vBulletin
User Alert System provided by Advanced User Tagging v3.3.0 (Lite) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
Website Copyright 2000 - 2017 MH Sub I, LLC dba Internet Brands

Search Engine Optimization by vBSEO 3.6.1