Go Back  Airline Pilot Central Forums > Airline Pilot Forums > Major
Southwest Airlines Customer Service >

Southwest Airlines Customer Service

Notices
Major Legacy, National, and LCC

Southwest Airlines Customer Service

Old 08-09-2007, 08:12 PM
  #1  
Gets Weekends Off
Thread Starter
 
Joined APC: May 2006
Position: B-737 / FO
Posts: 246
Default Southwest Airlines Customer Service

Check this out.

http://www.youtube.com/watch?v=yq6YWg3oLU8
HuronIP is offline  
Old 08-10-2007, 11:25 AM
  #2  
Gets Weekends Off
 
BDGERJMN's Avatar
 
Joined APC: Nov 2006
Position: Walmart Greeter
Posts: 694
Default Thanks SWA!!

I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!
BDGERJMN is offline  
Old 08-10-2007, 11:32 AM
  #3  
Gets Weekends Off
 
SWAcapt's Avatar
 
Joined APC: Jun 2005
Position: B737, Capt.
Posts: 384
Default

Thanks for the kind words. Glad we could help.
SWAcapt is offline  
Old 08-11-2007, 07:27 PM
  #4  
Line Holder
 
TonkaF16's Avatar
 
Joined APC: Jan 2007
Position: F-16
Posts: 46
Default

Originally Posted by BDGERJMN View Post
I must say a big Thank You to SWA. I traveled this week from ORF to SAN Non Rev. I initially thought mid week travel wouldn't be too bad. 7 legs later and 6 cities I was in San Diego. Each time I got bumped the gate agents worked very hard to try and find me a way West. Not once did any gate agent give me a hard time nor any attitude. I must say the people dept has it figured out and I appreciate all the efforts each agent, FA, and aircrew did to help me get to an important event. Thanks SouthWest, there is a reason you are head and shoulders above the rest in customer service. It's evident on each flight!
It was nice meeting you at DAL, best of luck witht he transition,

Tonka
TonkaF16 is offline  
Old 08-11-2007, 08:49 PM
  #5  
Gets Weekends Off
 
1Seat 1Engine's Avatar
 
Joined APC: Aug 2006
Position: 737 Right
Posts: 1,385
Default

There's a chapter in the book "nuts" about how the customer is NOT always right. This is a perfect example of why. People who are unreasonable and total pains in the a$$ are not our target customer. We'd be just happy to have them fly with another airline and have them be a pain in their a$$.
1Seat 1Engine is offline  
Old 08-13-2007, 03:59 PM
  #6  
Gets Weekends Off
 
BDGERJMN's Avatar
 
Joined APC: Nov 2006
Position: Walmart Greeter
Posts: 694
Default

Tonka,

You as well. Hope your "observe" flights went well and you made it back to Utah. I only had 3 legs back to BWI and a 5 hour drive back to Va Beach on the return. Oh well, all in all it was worth it and SWA was awesome.

Cheers
BDGERJMN is offline  
Old 08-13-2007, 04:41 PM
  #7  
Line Holder
 
Joined APC: Oct 2006
Position: C182
Posts: 41
Default

Originally Posted by 1Seat 1Engine View Post
There's a chapter in the book "nuts" about how the customer is NOT always right. This is a perfect example of why. People who are unreasonable and total pains in the a$$ are not our target customer. We'd be just happy to have them fly with another airline and have them be a pain in their a$$.

That's a great book, BTW!
ecloebl is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
RockBottom
Major
1
12-08-2005 06:50 AM
Baba Bluey
Major
7
11-14-2005 09:45 AM
SWAcapt
Major
2
10-20-2005 10:07 AM
WatchThis!
Major
0
07-10-2005 03:55 PM
captain_drew
Major
0
04-14-2005 02:52 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Thread Tools
Search this Thread
Your Privacy Choices