Spirit CEO's rude email
08-25-2007, 08:26 AM
#12
Administrator
Joined APC: May 2006
Position: C-172
Posts: 8,024
Last year, I was all excited about doing my Discovery Flight out of KBFI when my CFI told me that it was cancelled because President Bush was coming to town. That day, I learned from my friends on APC (it was HSLD, actually) that my CFI knew of this from a NOTAM, and not a note 'um. 
I mentioned in another thread that the airline industry is the main culprit in its own demise. With the price of oil, competition and other sundry reasons, the time has come to raise fares and I, for one, am more than willing to pay. I know that airline executives believe the flying public is a bunch of whiners who have no sense of loyalty except to save a buck or two. Baldanza's email did not bother me at all; he was merely stating a fact. His error was in hitting the "reply all" button. He probably did that on purpose when you think about it some more.
I mentioned in another thread that the airline industry is the main culprit in its own demise. With the price of oil, competition and other sundry reasons, the time has come to raise fares and I, for one, am more than willing to pay. I know that airline executives believe the flying public is a bunch of whiners who have no sense of loyalty except to save a buck or two. Baldanza's email did not bother me at all; he was merely stating a fact. His error was in hitting the "reply all" button. He probably did that on purpose when you think about it some more.
08-25-2007, 08:34 AM
#13
The NeverEnding Story
Joined APC: Sep 2005
Posts: 7,512
Every airline CEO will be sending this guy steaks, champagne and decorative fruit baskets (if he's into that kind of thing) for speaking THE TRUTH about irresponsible passengers....because they know to do it themselves would be P.R. suicide for their careers.
08-25-2007, 02:26 PM
#15
Freightmama!
Joined APC: Dec 2005
Position: 757/767 FO
Posts: 2,880
Originally Posted by Blkflyer
Passengers dont give a Phuck about anything but the Lowest Fare, I hear people *****ing every day about the delays out of JFK, DCA PHL and other places but in the end the Average Passenger just wants to pay 89 $ round trip from coast to coast, I say Raise the Tix prices by 15 percent or more to more realistic levels, in short I am not at all apologetic for any passengers who feel they are entitled to the world...
I agree with you and , for the first time I can think of, I agree with that CEO.
I have no sympathy for today's airline passengers.
08-25-2007, 11:19 PM
#16
Gets Weekends Off
Joined APC: Oct 2006
Position: 777, sofa
Posts: 1,183
I don't get it.
Yeah his Customer Service peeps were rude, but I don't see where his words were rude at all. Blunt, to be sure. But not at all inappropriate.
And even his CS agents are entitled to some benefit of the doubt. A customer who spent $73.60 wants almost $400 cash compensation for being late? Are you frickin kidding me? What kind of response were they expecting? That kind of asinine demand deserves the treatment it got.
Yeah his Customer Service peeps were rude, but I don't see where his words were rude at all. Blunt, to be sure. But not at all inappropriate.
And even his CS agents are entitled to some benefit of the doubt. A customer who spent $73.60 wants almost $400 cash compensation for being late? Are you frickin kidding me? What kind of response were they expecting? That kind of asinine demand deserves the treatment it got.
08-26-2007, 12:37 AM
#17
Gets Weekends Off
Joined APC: Apr 2007
Position: C152
Posts: 501
Originally Posted by robthree
I don't get it.
Yeah his Customer Service peeps were rude, but I don't see where his words were rude at all. Blunt, to be sure. But not at all inappropriate.
And even his CS agents are entitled to some benefit of the doubt. A customer who spent $73.60 wants almost $400 cash compensation for being late? Are you frickin kidding me? What kind of response were they expecting? That kind of asinine demand deserves the treatment it got.
Yeah his Customer Service peeps were rude, but I don't see where his words were rude at all. Blunt, to be sure. But not at all inappropriate.
And even his CS agents are entitled to some benefit of the doubt. A customer who spent $73.60 wants almost $400 cash compensation for being late? Are you frickin kidding me? What kind of response were they expecting? That kind of asinine demand deserves the treatment it got.
Don't get me wrong, if they were mistreated or mislead by the company at all then they should be compensated fairly. However, poor planning on their part does not constitute an emergency on the airlines part.
08-26-2007, 01:55 AM
#18
Line Holder
Joined APC: Sep 2006
Position: A CL F Left Right and Center
Posts: 66
Seriously, its 2007, have these people never flown before?? Or read any news in the past 10 years? Or been through any sort of school system? All you need is some dumb a** people to make a bomb threat to an airport, a TS to move in on a busy airport or an ac going tech and you could easily face a diversion or a 5 hr delay....This is how aviation works! If they dont like the sound if it, take the car! Or maybe the train NY - LA that would be fun! 
08-26-2007, 03:35 AM
#19
Gets Weekends Off
Joined APC: Jun 2006
Position: Part 121, 135 & Military background
Posts: 379
Originally Posted by
[I
[I
I mentioned in another thread that the airline industry is the main culprit in its own demise. With the price of oil, competition and other sundry reasons, the time has come to raise fares and I, for one, am more than willing to pay. I know that airline executives believe the flying public is a bunch of whiners who have no sense of loyalty except to save a buck or two. Baldanza's email did not bother me at all; he was merely stating a fact. His error was in hitting the "reply all" button. He probably did that on purpose when you think about it some more.
Vagabound,
You are absolutely right; and wrong.
I applaud you for your understanding of the greatest problem facing the airline word. Money. The planes, crews, and ground support pers. are being pushed too hard to make a profit. Meanwhile, the cost (ticket revenue) keeps going down. So you're right.
I also believe that our "walmart economy" mentality is driving this. Business travelers still have some allegiance and will pay for better service, but unfortunately airlines can't survive on just them so they fill their seats with....whoever.
Whoever gets on Yahoo Travel and clicks "cheapest fair"
What's the answer? Pain for the airlines and (more importantly on this forum) Pilots! There will be a round of consolidation. Delta and Northwest will follow the US Air/Am West Then look for United to merge with Someone. American is pretty big but, they'll look too. Trickle down economics will not require as many regional airlines ergo not as many regional pilots.
This is what my Magic 8 Ball is telling me anyway.
Stick
08-26-2007, 05:58 AM
#20
Gets Weekends Off
Joined APC: Sep 2006
Position: Back in school.
Posts: 580
I would have to say that these passengers believe that they are entitled to too much.... As Richard Pryor once said "F#$k 'em!"
Now I know that this would not be an appropriate response to customers but it seems that it is a situation where you are damned if you do and damned if you don't....
That being said.... I think all CEO's should go through a remedial email course so that this doesn't happen again.
Now I know that this would not be an appropriate response to customers but it seems that it is a situation where you are damned if you do and damned if you don't....
That being said.... I think all CEO's should go through a remedial email course so that this doesn't happen again.
Thread
Thread Starter
Forum
Replies
Last Post
Breton
Hangar Talk
1
03-19-2007 02:27 PM
