Spirit CEO's rude email

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08-26-2007, 10:10 AM

#21

FlyerJosh

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Joined APC: Oct 2005

Position: Executive Transport Driver

Posts: 3,080

I'd like to know...

WHY THE ******* WAS A CEO EVEN DEALING WITH THIS IN THE FIRST PLACE?

I would hope that any upper level manager (executive) at an airline doesn't spend their day responding to emails about ****ed off passengers. Sorry, but in my mind, this is WAAAAY below what they are paid so highly for.

Perhaps that's the problem. Instead of trying to make sound financial decisions, cut deals, create/implement business plans and see the big picture, today's airline executives are too busy ****ing around with the day to day operations.

Why would any CEO be dealing with a customer service issue? Isn't that why they have: Customer Service Agents, Customer Service Supervisors, Customer Service Managers, Customer Complaint Resolution Managers, Directors of Customer Service, and Customer Service Vice Presidents?

08-26-2007, 06:54 PM

#22

vandypilot

Line Holder

Joined APC: Oct 2006

Posts: 99

Our CEO doesn't deal with customer service issues. That is why he was forwarding the email to the person at Spirit that does. And that is how the mistake email got replied to all. The person with the complaint figured out his email and bothered the CEO with it. It is not that hard to do at spirit. [email protected].

08-26-2007, 09:10 PM

#23

FlyerJosh

Chief Jeppesen Updater

Joined APC: Oct 2005

Position: Executive Transport Driver

Posts: 3,080

Quote:

Originally Posted by vandypilot

Seems to me like he "dealt" with the issue by making a comment. It burned him in the long run. Would have been better for him to simply hit delete, or forward it to his secretary and say "pass this to the appropriate person." By putting his opinion on the issue, he deals with it (even if unintentionally).

Good leaders, pass on info without opinion (unless it's absolutely necessary)and let the field commanders run with the information.

08-27-2007, 09:01 AM

#24

skybolt

Gets Weekends Off

Joined APC: Nov 2005

Posts: 758

Quote:

Originally Posted by FlyerJosh

I'd like to know...

WHY THE ******* WAS A CEO EVEN DEALING WITH THIS IN THE FIRST PLACE?

?

This CEO is "business "smarter than the average bear. Unlike me, he has the ability to multi-task. He was dealing with an email that came across his screen.

Now if he only had people skills to match his "business" accumen!!!! We'd be the next Southwest.

08-28-2007, 05:17 AM

#25

shiftwork

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Joined APC: Mar 2006

Position: in front of a computer screen

Posts: 712

Now if he only had people skills to match his "business" accumen!!!! We'd be the next Southwest.[/QUOTE]

Ah......of Haiti and other Island nations?

Maybe more like Ryan or EasyJet

08-28-2007, 08:33 AM

#26

ImEbee

Portuguese Troubleshooter

Joined APC: Aug 2007

Position: Burrito Bomber

Posts: 370

Quote:

Originally Posted by schone

funny thing is, in the days of pre LCCs - it was no other than the same airlines of today that taught all of our passengers that we owl them this that and the other..... we spoiled them to a life of pampering.... - no one to blame but ourselves [read: airline industry, not pilots].

Haha...Remember when every one complained about how bad the in-flight meals were? And now everyone complains they don't get the in-flight meals.

08-28-2007, 09:41 AM

#27

shiftwork

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Joined APC: Mar 2006

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In flight meal...... Heck you get nothing free at NK. Seat Extension I think is $5

08-28-2007, 12:51 PM

#28

Oldfreightdawg

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Joined APC: Sep 2006

Position: B-737

Posts: 392

Quote:

Originally Posted by SWAcapt

Did Pres. Bush call you on the radio and tell you to divert or does he now control the weather? Please enlighten us. I feel your response might be quite entertaining.

What RedeyeAV8r said. I guess I wasn't too clear on that. We had received from ATC that all arrivals were "shut off" because of VIP movement (pres Bush), So we held over Brainerd for as long as we could, then deviated to RST.

I explained this to the pax, which of course set off all the Bush haters--especially this guy--probably just should have kept my mouth shut.

08-29-2007, 01:44 PM

#29

Shrek

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Joined APC: Aug 2006

Posts: 1,820

Ah......of Haiti and other Island nations?

Funny you should mention Haiti..........American has been loving that place for years. It is a CASH COW...........