Spirit CEO's rude email
 

You guys hear about that rude email the Spirit CEO accidently sent to the entire company? The whole story can be found at http://www.msnbc.msn.com/id/19353980/

What are your thougts?

It was kind of a dumb ass thing to do, but...and I am not defending my dumbass CEO, but he was telling his manager that these people who booked a flight that was scheduled to get in 2 hours prior to a concert, and got in late, to tell them that this in not something I am going to do anything about...he unfortunatly said this in a rude way, and the hit the reply all button.

Hes an idiot, but I understand, the pax have this sense of entitlement, its filthy, what they expect for the price they pay is unbelievable.............

I flew ORD MSP Aug 21. Because of WX and Pres Bush, we diverted to RST, spent 2 hours on the ground and flew to MSP. Upon arrival, all the pax were great and very understanding, except one guy. He went off about how terrible the United States was, what a terrible pilot I was (including endangering his personal safety), and how he was owed compensation for his inconvenience. He was outright indignant, verbally attacking not only the airline industry, but the United States as well.

I understand inconvenience, I understand misfortune, I understand that flying isn't what it used to be. But some people take things too far. I think Spirit's CEO had this in mind when he wrote this e-mail. The media, of course, wants a story, which is what this is.

They forgot to mention that Baldanza had years of refining his attitude at US Air......:eek:

Did Pres. Bush call you on the radio and tell you to divert or does he now control the weather? Please enlighten us. I feel your response might be quite entertaining.:D

President Bush was in MSP on the 21st.

Just for your Info.

Whenever the President visits a city and uses the City Airport in lieu of a nearby AFB or Military installation, the Secret Service closes down the airport.

I was in holding over PDZ for 55 minutes waiting to get into LAX when President Clinton was there..........remember the famous haircut?

I had a similar experience over Cleveland during a similar Presidential Visit.

I held in the Penalty box for an hour while President Bush landed in MEM last
year.

The Point is it happens. When El Presidente visits, everything gets shut down.

I doubt he (GWB) has anything to say about it. It is the SS taking charge.
Maybe it is necessary, but it is a pain in the A$$ if you happen to be flying into/out of the particular city at the time.
Unless you happen to be on a hard time trip.........

.......................duplicated by mistake

funny thing is, in the days of pre LCCs - it was no other than the same airlines of today that taught all of our passengers that we owl them this that and the other..... we spoiled them to a life of pampering.... - no one to blame but ourselves [read: airline industry, not pilots].

:)