Spirit guys....
08-27-2007, 05:06 AM
#11
Gets Weekends Off
Joined APC: Aug 2005
Posts: 118
Originally Posted by luv757
I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).
I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.
I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.
Posting your message here amounts to nothing more than pot shots. Could you be more condescending with the use of “their” airline, as if the pilots develop any company policy or procedure outside of the cockpit? Do you really think the pilot group has any influence on the customer care “their” airline provides beyond the cabin (or perhaps the gate) environment?
Do you post in the Cargo forum and try to belittle UPS and FedEx pilots when their company fails to deliver a package on time?
Have you ever taken a communications class? Ever hear the phrase “know your audience?” How about directing your concerns toward someone who could possibly make amends, like Spirit’s customer service department?
Or if you feel the need to vent in a public forum, why not post on Flerytalk.com where the traveling public actually participates in the forum?
EDPM
08-27-2007, 08:58 AM
#13
Gets Weekends Off
Joined APC: Nov 2005
Posts: 758
Originally Posted by luv757
I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.
Thanks for that, and please accept the pilot groups apology for your inconvenience.
The sad truth is that Spirit ownership and management doesn't care about taking care of the average American. They are so focused on selling a cheap ticket to an illiterate islander or poor South/Central American that they don't really care about you or your girlfriend.
The pilot group does the best we can to treat our passengers well. Hopefully, we will survive the IPO and the next BoD's will decide to run a more respectful business.
08-29-2007, 01:53 PM
#14
Gets Weekends Off
Joined APC: Aug 2006
Posts: 1,820
Originally Posted by luv757
I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).
I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.
I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.
11-23-2007, 11:48 AM
#15
Gets Weekends Off
Joined APC: May 2006
Position: Admiral's club lounge
Posts: 631
thought it might be fun to restart this one after a few months... Any changes been noted on the line? FLL is starting to get somewhat on track... I think the biggest problem is Menzies. The terminal for the most part has been well staffed.... Lets see what happens over the winter...
11-23-2007, 02:08 PM
#17
Gets Weekends Off
Joined APC: Aug 2006
Posts: 1,820
Originally Posted by Breckster
I still feel if you pay peanuts.... you get monkeys.
I think you are starting to just get use to FLL
AA is starting to go after NK now out of FLL. This should get interesting????
I think you are starting to just get use to FLL
AA is starting to go after NK now out of FLL. This should get interesting????
11-23-2007, 04:03 PM
#18
Gets Weekends Off
Joined APC: Feb 2006
Position: A320 CA
Posts: 973
Originally Posted by Bukowski
When I make it to the airline of my choice I promise that I'll be out on the ramp supervising the offload and sort of all baggage. As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.
Step away from the crack pipe my friend...........
11-23-2007, 04:19 PM
#19
Gets Weekends Off
Joined APC: Feb 2007
Position: 765-A
Posts: 6,844
Originally Posted by Bukowski
When I make it to the airline of my choice I promise that I'll be out on the ramp supervising the offload and sort of all baggage. As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.
When is the interview? So, I can wear my boots that day....
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