Oscar,

I never said you couldn't enjoy your job. I hope you do.

I never meant you couldn't say hello to the passengers while boarding. I hope you do.

The actual subject here has nothing to do with those things.

If it is your style to interject yourself with minor passenger service issues, have at it, but I think it's a moral killer to the customer service people when you do (as I said earlier, unless it's a safety issue such as drinking, threats, etc). They feel it's their job to make certain decisions and it's my style to allow them to do so without me breathing down their neck. It's sort of nice in that if a minor issue, such as this girl's dress style, later comes to the company's, press's, or courts attention, I'm not going to be involved, but if you want to risk it, and risk having made a wrong decision -- as I said, have at it. It isn't worth the risk to me to get involved in a minor passenger issue such as this nor worth my time.

Thanks for the great job you do (otherwise). Maybe it's a difference in work style but I still feel you are running a risk -- one day there will be a gray area in some passenger service issue and you'll make the wrong call and you'll then remember this discussion when you get that letter in your company mailbox or phone call from the CP. Additionaly I feel you are interfering with someone else's job unless they actually ask for your help.

That's what I said. They'll name an airplane after her or have their FA's wear her outfit!

Great minds think a like. :)

There are times that employees under certain mind sets act with a "knee jerk" reaction rather than exercising prudent judgement such as the case with Keith. In these instances the captain needs to resolve such differences with an objective point of view. I would be very interested to learn how SWA will deal with Keith. It would appear that a case of reverse sexual orientation discrimination is apparent.

I totally agree with your above statement. When I worked as a pilot, that was my job, not being a customer service agent. I always felt I had enough on my plate to keep me busy in the cockpit, unless circumstances demanded I leave it.

As long as safety is not an issue, let those charged with the responsibility for these kind of items handle it. That's what they get paid for. When I witnessed things I felt were innapropriate, I'd go in and talk to my chief pilot and hopefully I would make a strong enough case for the event to be reviewed and action taken.

I wonder how Oscar would feel if some customer service agent gave him advice on how to operate his airplane?

I do applaud his enthusiam, it's just, IMO, misguided.

Just one man's opinion. :)

captjns,

You are only hearing one side of the story when this girl and her Mom get on TV. You may not know the FULL story. Some are saying she wasn't wearing panties and had that skirt hiked up pretty high to the point where other passengers were totally disgusted. You don't know if Keith was wrong or not since you weren't there. Since this may become a legal matter, SWA is keeping silent.

Not even a thong? God bless those hooters girls! SHAME on SWA!

If that was the case, then it should have become an issue of indecent exposure instead of the airline asking her to cover up. If that's the case, then they were doing her a favor by not getting the police involved. See what happens when you try to help out people these days?

Oh, for pete's sake everyone! Lighten up already! I guess the fun police are everywhere nowadays. Can't we all just have a little fun and some light hearted discussions occasionally?

Geez.

Don't get me wrong, I'm all for the eye candy. I'm just saying that things could've got a lot worse for her if she was prancing around Paris Hilton style (still not complaining). If the airline was simply trying to help her out, she may have blown this mess out of proportion. I also like the comment by Wolf Blitzer that "she might make a bit of money out of this." The media also seemed obsessed that she is "hot." Fun to look at, but there are better things to spend media coverage on.