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We need more cowbell....

Old 04-05-2021, 05:33 AM
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Default We need more cowbell....

Pilot Culture Advantage course; creating new levels of respect and appreciation

A message from Captain Chip Long


When we meet someone for the first time, without knowing it we immediately decide whether they’re trustworthy, or, if this person must instead earn our trust. It’s an unconscious decision, a bias, that we call “first impressions,” and I imagine that in almost every case, we fail to consider that this person we’re meeting for the first time – is making the same call about us.

The bestseller “Thinking, Fast and Slow” by Daniel Kahneman highlights cognitive biases like the above that cripple our decision-making, damper our thinking and limit our effectiveness in how we connect, relate and work with each other. We drew from his work and others in our initial Disrupting Everyday Bias sessions. Beginning April 1, we’ll build on that learning in CQT as we introduce subtle acts of exclusion/inclusion and upstander training, providing further tools in our commitment to a safe and respectful flight deck.

Just as the Human Factors sessions have become integral to our training and how we conduct business, our focus on respect and appreciation for each other is an essential piece of Flight culture. Crew members who seek to understand and work with each other clear the air of distractions and contribute to keeping us in the green.

We paused our hiring efforts this past year, but soon we’ll again be welcoming a new generation of pilots. In contrast to the days when many of us were hired, most of us with extremely similar history, these new pilots will come from a broad spectrum of backgrounds, bringing with them new perspectives and ideas while looking to us for our experience and guidance.

I think you’ll enjoy this next class. Your facilitators are excited, debriefs are appreciated and thanks for being open to learning.

V/R
Chip

Things to know about the class
  • Pilot Culture Advantage follows our Disrupting Everyday Bias course, and was prepared by American pilots for their fellow pilots using authentic scenarios based on actual events
  • The class will appear as DEB on the Training Management System (TMS)
  • Scheduling window for class is 90 minutes; actual sessions last about 60 minutes
  • The class is required for pilots attending CQT or RQES (requal short),
    as well as Check Airmen and instructors
https://youtu.be/cVsQLlk-T0s
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Old 04-05-2021, 01:37 PM
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Just had it this morning. Wasn't really terrible. Better then last year.
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Old 04-05-2021, 04:01 PM
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Sometimes it’s a beautiful thing to believe in the vision of your organization.
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Old 04-05-2021, 09:32 PM
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Originally Posted by watch View Post
Sometimes it’s a beautiful thing to believe in the vision of your organization.
David koresh thanks you
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Old 04-06-2021, 01:08 AM
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Can that course be recommended to DFW and ORD gate and ticket agents? Those bases seem to have the worst attitudes not only towards pilots but also towards our customers.
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Old 04-06-2021, 02:05 AM
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Originally Posted by Arado 234 View Post
Can that course be recommended to DFW and ORD gate and ticket agents? Those bases seem to have the worst attitudes not only towards pilots but also towards our customers.
Offline commuters agree with you. ORD is the worst.
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Old 04-06-2021, 02:39 AM
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Originally Posted by chrisreedrules View Post
Offline commuters agree with you. ORD is the worst.


ORD is the only place I’ve ever had a gate agent leave 10 or so of us on standby behind


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Old 04-06-2021, 10:46 AM
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Originally Posted by Av8rPHX View Post
ORD is the only place I’ve ever had a gate agent leave 10 or so of us on standby behind


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They also get a kick out of closing the door earlier than 10 min prior, regardless of who is standing there. I've only had bad experiences with the AA ones though, UA and Spirit agents have always been super kind and helpful.
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Old 04-06-2021, 10:47 AM
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Originally Posted by Arado 234 View Post
Can that course be recommended to DFW and ORD gate and ticket agents? Those bases seem to have the worst attitudes not only towards pilots but also towards our customers.
CLT has some real winners too.
No wonder they are called Hate Agents.
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