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Old 01-04-2009, 10:28 AM
  #21  
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I had some deadhead legs last month, two one hour legs in Europe and one 2 hour in the States. Europe was a couple of RJs and here it was a 170 or 190. In Europe it was hot towels, drinks, snacks, more drinks and another round of hot towels. Stateside it was one round of "do you want to buy a snack or drink" and then the cabin crew camped in back. I also saw the bill for both flights. In Europe, $1200, here $195. You get what you pay for.
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Old 01-04-2009, 12:26 PM
  #22  
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Originally Posted by Denny Crane View Post
Sure would like to know what you do for a living so I can take a swipe at your chosen group.
I am a pilot, have been for 17 years. Love my job.
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Old 01-04-2009, 12:34 PM
  #23  
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Originally Posted by Jetcap37 View Post
I am a pilot, have been for 17 years. Love my job.
The vagueness is strong with this one.
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Old 01-04-2009, 12:47 PM
  #24  
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Not that vague, but I keep forgetting I have to spell everything out.
Not this time though. Just read my other posts and I am sure that most of you can figure out what I do for a living. I am just happy that I made the right decision 14 years ago
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Old 01-04-2009, 01:15 PM
  #25  
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Originally Posted by ExAF View Post
C'mon. Does anyone on this forum really give a rat's @ss what Jetcap37 thinks about airline service? Flame bait all the way. I know that my customer service from the flight deck point of view is absolutely stellar. He's more than welcome to fly NYCityCab Airlines on his next trip if he wants. Good luck with that! Let him flame on without reply.
Nope, probably not, just like you and most others don't give a rat's @ss about all the other paying customers either. And that right there is the biggest problem in US aviation.
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Old 01-04-2009, 01:22 PM
  #26  
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Originally Posted by Jetcap37 View Post
Nope, probably not, just like you and most others don't give a rat's @ss about all the other paying customers either. And that right there is the biggest problem in US aviation.
Our job is to get you to your destination safely. If you're concerned with customer service, might I suggest taking your drivel to the following sites:

airlineflightattendantforums.com
airlinegateagentforums.com
airlinecustomerserviceagentforums.com
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Old 01-04-2009, 01:22 PM
  #27  
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Originally Posted by johnso29 View Post
I just finished a 2 day, 6 legs. Nothing but Smiles, Thank you's, Great Flight, and not a single complaint. Looks like US airlines can do it.
It can be done, has been done and still get's done. Just not very often anymore, the exception to the rule, almost...

And reading most reaction here, it (of course) is never the pilot's fault. Either the FA's, gate agents or management. You all work for the same company, act like it.

Southwest can do it
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Old 01-04-2009, 01:49 PM
  #28  
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Originally Posted by Jetcap37 View Post
It can be done, has been done and still get's done. Just not very often anymore, the exception to the rule, almost...


Southwest can do it
And I don't work for Southwest, so they're not the only ones.
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Old 01-04-2009, 02:25 PM
  #29  
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Originally Posted by deltabound View Post

This is EXACTLY the airline system the masses of Americans have been pushing for . . . cheap, no-frills, get-her-done travel. Be careful what you wish for, perhaps?
And SAABarooski said: " Passengers do have to realize, "YOU GET WHAT YOU PAY FOR", if people didnt get on the airplane dressed like a bum, and act like they DESERVE to be waited on like royalty, maybe they wouldn't (he meant would)get treated better "

There you have it! Most folks in the US want to fly on the lowest bidder. They want coast to coast in a leather seat with a 3 course meal for $99.

You won't get steak at McDonalds, or a Big Mac at Ruth's Criss. There's a reason for that.
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Old 01-04-2009, 02:48 PM
  #30  
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I agree that customer service is extremely important, but like someone said before, you get what you pay for. I used to work for Safeway Grocery when I was 16--Safeway is the same company as Vons, Dominicks, Randall, etc. They pushed customer service on all employees and we were regularly graded by 'secret shoppers" on our individual customer service performance. This was all in an attempt to increase customer retention. I remember talking to the manager of our store once. He said that in this particular store's lifetime--it was about 7 years old at that point--it had never been able to make a profit. Why? Because the Walmart across town was too difficult to compete with. The last time I checked, it is almost impossible to find help in a WalMart and customer service is virtually nonexistant. BUT, people still shop at Walmart everyday for those low prices. It's the same with the airlines.

In my opinion, making customers pay extra for drinks, checked bags, and all the other crap is a great business move. Why? Because with Orbitz, travelocity, and all the other travel sites, they can then have a lower ticket price--and that franky is what most people care about. Sure, they will b$tch and moan when they get to the airport and find out that they have to pay extra for checked bags, but by that time the airline already has their money. AND, I can guarantee that almost all those people who get off an airplane saying, "I'm never flying on them again!" because of something that happenned, ie. a flight attendant looked at them wrong, the flight was delayed 23 minutes, the landing was "horrible", will still buy a ticket from that same airline next time if, surprise surprise, the price is right.

Lastly, maybe it's just because Im still young or maybe because I don't fly all too often, but I feel like most airlines' customer service is atleast satisfactory. Pretty much there is always someone there to say, "Welcome aboard" and then there is someone there to say, "Thanks for flying with us." Someone comes by in the middle of the flight and says "Would you like something to drink?"( the fact that the drink might cost money is NOT the flight attendant's fault, so dont blame him/her for just doing their job). Really, what else do I need????

Lastly, people need to realize that it is probably hard to consistently give what many people consider "great" customer service in the airline industry. There are so many things that are out of the airline's control that can negatively affect a flight: Weather delays, maintenance delays, security delays, etc etc.
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