UAL pilots getting personal -Wash Post
05-08-2006, 08:54 PM
#1
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Position: 737 CFI
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05-08-2006, 09:17 PM
#2
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Posts: 1,151
Originally Posted by Sir James
Interesting. I'd like to hear how the UA pilots feel about this!...
Actually, there is nothing wrong with being friendly, as long as it's genuine. After all, it probably gives you positive energy, and is healthier to be friendly, if that's who you are. But no damn CEO should dictate that! I think most of us passengers just appreciate a flight well flown. One can't be Mr. or Mrs. Merry Sunshine Pilot when he, or she, has a thunderstorm to contend with.
Living in the Bay Area, of course I'm a UA frequent flyer, so I expect a business card on my next UA flight, which is next week!...
p.s. I'm a frequent flyer on almost every major airline
05-08-2006, 09:52 PM
#3
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Originally Posted by Skygirl
Interesting. I'd like to hear how the UA pilots feel about this!...
Actually, there is nothing wrong with being friendly, as long as it's genuine. After all, it probably gives you positive energy, and is healthier to be friendly, if that's who you are. But no damn CEO should dictate that! I think most of us passengers just appreciate a flight well flown. One can't be Mr. or Mrs. Merry Sunshine Pilot when he, or she, has a thunderstorm to contend with.
Living in the Bay Area, of course I'm a UA frequent flyer, so I expect a business card on my next UA flight, which is next week!...
p.s. I'm a frequent flyer on almost every major airline
Actually, there is nothing wrong with being friendly, as long as it's genuine. After all, it probably gives you positive energy, and is healthier to be friendly, if that's who you are. But no damn CEO should dictate that! I think most of us passengers just appreciate a flight well flown. One can't be Mr. or Mrs. Merry Sunshine Pilot when he, or she, has a thunderstorm to contend with.
Living in the Bay Area, of course I'm a UA frequent flyer, so I expect a business card on my next UA flight, which is next week!...
p.s. I'm a frequent flyer on almost every major airline
Actually, on second thought, if you all fly me through a violent storm (and I've been there) and you get me home safely, I'll give you MY business card, and I'll throw in USA Today and a beer!
05-09-2006, 02:28 AM
#4
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Position: B-737NG preferably in first class with a glass of champagne and caviar
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Crew/customer interaction comes with the fourth stripe. This is a practice that should be customary, and not suggested, nor is it a novel idea.
When a flight is delayed I talk to the passengers at the boarding gate. Honest information... that’s all the passengers want... is honest information. Will the passengers be happy when they get to their destination? Let’s say they’re not as unhappy because I keep the passengers informed of the situation. Also I as the skipper owe it to my back end crew too. Flight attendants don't need the abuse from any dissatisfied customers. This solidifies the team concept of all crewmembers on the jet alike.
And guess what.... I've been doing this for almost 30 years and I'm not with UAL!
When a flight is delayed I talk to the passengers at the boarding gate. Honest information... that’s all the passengers want... is honest information. Will the passengers be happy when they get to their destination? Let’s say they’re not as unhappy because I keep the passengers informed of the situation. Also I as the skipper owe it to my back end crew too. Flight attendants don't need the abuse from any dissatisfied customers. This solidifies the team concept of all crewmembers on the jet alike.
And guess what.... I've been doing this for almost 30 years and I'm not with UAL!
Last edited by captjns; 05-09-2006 at 02:34 AM.
05-09-2006, 03:14 AM
#5
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Originally Posted by Skygirl
Actually, on second thought, if you all fly me through a violent storm (and I've been there) and you get me home safely, I'll give you MY business card, and I'll throw in USA Today and a beer!
05-09-2006, 03:19 AM
#6
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If it's my leg, after we are done shutting down the plane, I always stand by the cockpit door and thank everyone and wish them a good day/week/weekend/etc. If it's the captains leg, he does it. Been doing that since I've been flying with the airlines.
05-09-2006, 05:15 AM
#8
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It also aims to reach a bit into the pilots' wallets. To place phone calls for unaccompanied children on board, the pilots give their personal credit card to a flight attendant who swipes the card in the in-flight phone. The pilots receive a discount for use of Verizon air phones but are not reimbursed by United for the calls.
05-09-2006, 05:21 AM
#9
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Originally Posted by Dizel8
It also aims to reach a bit into the pilots' wallets. To place phone calls for unaccompanied children on board, the pilots give their personal credit card to a flight attendant who swipes the card in the in-flight phone. The pilots receive a discount for use of Verizon air phones but are not reimbursed by United for the calls.
05-09-2006, 05:59 AM
#10
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It has always been a pleasant experience for me when either boarding or exiting the a/c and either the Capt. or the FO is standing there welcoming you aboard or thanking you for flying with them.
Customer service takes place at ALL levels. This is just another form of it.
atp
Customer service takes place at ALL levels. This is just another form of it.
atp
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