AA voted rudest airline
12-18-2012, 04:42 PM
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AA voted rudest airline
Survey: Biggest airlines are the rudest airlines? | Airline Biz Blog
Airfarewatchdog.com polled travelers about which U.S. air carrier had the rudest employees, and employees of the largest airlines came up most often, led by American Airlines, United Airlines and Delta Air Lines.
Airline Rudest
American 25%
United 21%
Delta 18%
US Airways 12%
Spirit 10%
Southwest 6%
AirTran 4%
Allegiant 3%
Alaska 2%
Frontier 2%
JetBlue 2%
Virgin America 2%
Well, they carry more passengers than the other carriers, right? So let’s do an unscientific analysis of the unscientific poll.
We calculated the traffic market share of the airlines compared to all U.S. carriers that reported traffic in November and came up with a comparison of traffic share versus “rude” share. A positive difference means the airline has a greater traffic share than the percent of respondents who called that airline’s employees rude.
Traffic Traffic “Rude” Difference
Southwest 14% 6% 8
Delta 21% 18% 3
JetBlue 4% 2% 2
Alaska 3% 2% 1
United 22% 21% 1
Frontier 1% 2% -1
Allegiant 1% 3% -2
US Airways 8% 12% -4
Spirit 1% 10% -9
American 16% 25% -9
The traffic, by the way, is in revenue passenger miles, which is different from passengers. We couldn’t come up with reliable data for the actual number of passengers that were consistent across all airlines.
Airline Rudest
American 25%
United 21%
Delta 18%
US Airways 12%
Spirit 10%
Southwest 6%
AirTran 4%
Allegiant 3%
Alaska 2%
Frontier 2%
JetBlue 2%
Virgin America 2%
Well, they carry more passengers than the other carriers, right? So let’s do an unscientific analysis of the unscientific poll.
We calculated the traffic market share of the airlines compared to all U.S. carriers that reported traffic in November and came up with a comparison of traffic share versus “rude” share. A positive difference means the airline has a greater traffic share than the percent of respondents who called that airline’s employees rude.
Traffic Traffic “Rude” Difference
Southwest 14% 6% 8
Delta 21% 18% 3
JetBlue 4% 2% 2
Alaska 3% 2% 1
United 22% 21% 1
Frontier 1% 2% -1
Allegiant 1% 3% -2
US Airways 8% 12% -4
Spirit 1% 10% -9
American 16% 25% -9
The traffic, by the way, is in revenue passenger miles, which is different from passengers. We couldn’t come up with reliable data for the actual number of passengers that were consistent across all airlines.
12-18-2012, 04:50 PM
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Originally Posted by satpak77
fbh
12-19-2012, 10:55 AM
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They certainly have some of the rudest customer service agents I've ever interacted with. Especially in St. Louis. Once past that obstacle course however, I've always found them to be very nice hosts.
12-19-2012, 12:08 PM
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Originally Posted by thevagabond
They certainly have some of the rudest customer service agents I've ever interacted with. Especially in St. Louis. Once past that obstacle course however, I've always found them to be very nice hosts.
Oh yeah, my favorite AA story in STL was when I walked up to the gate to sign up for the jumpseat and the agent replied with "YOU'RE NOT GETTING ON THE PLANE, GO AWAY"
12-19-2012, 12:21 PM
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Originally Posted by Roper92
I find AA to be a friendly airline traveling as a paid passenger and as a jumpseater.
12-20-2012, 06:07 AM
#9
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Originally Posted by DYNASTY HVY
Here's an idea that might take some doing , how about a poll that shows which states the rudest pax. come from ?
If you want my opinion---DCA tops my list, followed by BWI. (for totally different reasons). Conversely, PIT was always a favorite----salt of the earth passengers who don't let too much bother them.
12-20-2012, 08:12 AM
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Originally Posted by DYNASTY HVY
Here's an idea that might take some doing , how about a poll that shows which states the rudest pax. come from ?
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