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Old 01-29-2013, 06:10 AM   #1  
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Default JetBlue New Hire Info

Let's start a thread for potential new hires and newly hired/poolies. We should keep the rhetoric and vitriol in the latest and greatest thread, and use this thread to focus on application windows, class dates, and other relevant info for people looking to work at JetBlue.

So, has anyone heard anything about the window opening? Feb class dates?
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Old 01-29-2013, 06:20 AM   #2  
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Finally calling people from the applications on file. Interviewing them feb 5th.
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Old 01-29-2013, 08:23 AM   #3  
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Originally Posted by Southerner View Post
Let's start a thread for potential new hires and newly hired/poolies. We should keep the rhetoric and vitriol in the latest and greatest thread, and use this thread to focus on application windows, class dates, and other relevant info for people looking to work at JetBlue.

So, has anyone heard anything about the window opening? Feb class dates?
I agree completely. Keep it on topic!! Class size, interview info and initial info is all we should see.
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Old 01-29-2013, 08:29 AM   #4  
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Just read elsewhere, application window opening up in February?
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Old 01-29-2013, 08:40 AM   #5  
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Are all the Florida bases difficult to get within the first six months as a new hire?
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Old 01-29-2013, 08:41 AM   #6  
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Classes are scheduled for Feb 13th and one for Feb 27th, then the same two classes for March . And one or two for April as well.
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Old 01-29-2013, 09:27 AM   #7  
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Are all the Florida bases difficult to get within the first six months as a new hire?
New hires will be in Boston or New York for a while, and almost certainly more than a year to two years, much less 6 months.
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Old 01-29-2013, 09:30 AM   #8  
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Last guy I knew of to get MCO 190 was on property a year. I wouldn't expect to see much less than that.
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Old 01-29-2013, 09:44 AM   #9  
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...you're welcome!


Potential Opening Questions:
  • Any accidents, incidents, or violations?
  • Law enforcement issues?
  • Tell us about yourself.
  • Another version of same question…. “Why YOU?”
  • Why do you want to work for JetBlue?
  • How did you find out about JetBlue?
  • What do you know about JetBlue?
  • Tell us something about you we can’t find on your resume

Conflicts and Interaction with others
  • Tell me about the toughest crew you have ever flown with.
  • TMAT you worked with a challenging crew membe?
  • TMAAT you effectively handled a guest complaint.
  • Tell us about one of the toughest crews that you’ve had to work with. What made it difficult and what did you do?
  • Interacting with others can be challenging at times. Tell us about a difficulty that you faced trying to get along with another crewmember at work.
  • TMAAT you had to step in to help in a situation between two crewmembers who were having a conflict
  • TMAAT a high emotional situation
  • Tell me about a time you stood up for a fellow employee
  • TMAAT you had to counsel someone?
  • TMAAT you had to correct someone?
  • Tell me about a time you had a conflict with another crewmember?
  • TMAAT you got between two people having a conflict.
  • TMAAT you were counseled by a superior?
  • TMAAT you disagreed with a superior?
  • Tell me about a time you used humor to diffuse a tense situation?
Flying adventures, experiences, and challenges
  • TMAAT you had a very challenging flight and how you worked through those challenges.
  • TMAAT you saved the day and went “against/outside/around” company policy
  • Tell me about a time that you forgot to do something important.
  • TMAAT that CRM broke down.
  • Have you ever had an FAA examiner on board when you had a problem
  • TMAAT when you had a delay
  • TMAAT when you had to deal with stress during a flight
  • Tell me a time that you were involved in a situation that the chain of events was going to lead to a possible accident or bad ending? How did the situation come out?
  • Tell me about a time there would have been a catastrophic outcome if you had not intervened?
  • TMAAT you diverted./TMAAT fuel was critical.
  • What do you dislike about flying?


Safety & Regs
  • TMAT you enhanced safety procedures
  • TMAAT you had to intervene to correct a crewmember
  • TMAAT you saw a coworker unsafe.
  • TMAAT you saw someone INTENTIONALLY break a regulation?
  • TMAAT someone asked you to bend or break a rule?
  • TMAAT when someone violated safety regs and what you did about it
  • Tell me about a time you were under staffed at work and what you did about it to make sure safety was not compromised?
  • TMAT you broke a regulation (Toughest question…but always be ready!)
  • Tell me about a time you knew something that kept someone else from doing something illegal or unsafe.
  • Have you ever seen a crewmember do something unsafe? What did you do?
  • Tell me about a time you were understaffed at work and what you did to make sure safety was not compromised.
  • Tell me about a technique/procedure you developed to ensure safety on the job?
  • Describe a time when you had to speak to someone who intentionally violated a safety regulation (not due to their inexperience), what you did and what happened?
  • Tell me about a time that you were pressured to get a flight out on time. What did you do to make sure safety was not compromised?


Work Ethic
  • Tell me about a time you had to roll up your sleeves to get the job done?
  • Tell us about a good or bad work environment, and tell us UP FRONT if you enjoyed it or not
  • Didn’t get ground support and what did you do?
  • What do you do during idle time at work?
  • Tell me about a time job opportunities were limited and was it good or bad?
  • Tell about a time you had to work closely with others and was it good or bad?
  • Describe a time you had the most fun at work?
  • TMAAT you initiated a new program.


Customer Service
  • Describe a situation where you “wow’d” a customer. What happened?
  • In your job at _____________, how did you ensure that your customer’s needs were met?
  • Tell me about a customers request that was in conflict with your company’s policies. What did you do?
  • Tell me about a difficult customer you had to deal with and what did you do?
  • What’s the most you’ve ever done to satisfy a customer?
  • TMAAT you went out of you way to meet a customers needs
  • TMAAT you helped a customer “against” company policy
  • Tell me about a situation you took steps to make sure customer was satisfied?
  • Tell me about a time you effectively handled a guest complaint?
  • TMAAT when you had a customer complaint, and how you dealt with it
  • Tell me about a time you had to wait until completion of a flight to handle a customer’s problem or issue


Stress Management
  • TMAAT you had to prioritize things in your life and how you did it.
  • What procedure do you use to keep track of items which need to be done.
  • How do you deal with stress? What are your techniques?

Leadership and Mentoring
  • Leaders often have opportunities to foster positive relationships at work. Give an example of a time you did this.
  • Have you ever spent a significant amount of your own time and effort into helping a crew member complete a task?
  • Tell me about a decision you later regretted. (could be in cockpit…or out of cockpit)
  • Have you ever helped a crewmember develop an idea? What happened?
  • TMAAT you were counseled by a superior?
  • TMAAT you disagreed with a superior?
  • TMAAT you had to support a policy you disagreed with?
  • Describe a time when you helped a group of internal crewmembers understand why the organization was going a particular direction. What did you do?
  • Tell me about a time your words or actions played a critical part in realizing the organizations vision. What action did you take?
  • Tell me about a time that you had to work closely with others, building and maintaining relationships, to accomplish a task. How satisfied/dissatisfied were you with that and why?
  • Tell me about time where opportunities for advancement were limited. How satisfied/dissatisfied were you with that and why?
  • Give us your crew brief that you use to start your trips…
  • Tell me about a time that you needed to change a group of people’s attitude from negative to positive.
  • Give us a sample of your introductory crew briefing
  • Someone looked to your for your expertise in solving a company problem
  • TMAATW you had to represent your company.
  • TMAAT you influenced a fellow employee?
  • TMAAT your integrity was challenged by another crewmember
  • Tell me about a time a subordinate came up with an idea and how you helped them develop the idea and what happened?
  • Outside of being an IP, tell me about a time you helped another pilot out.
  • Tell me about a time you involved subordinates in a decision?
  • Describe both a good working environment and a bad one
  • Describe degree of community involvement a previous employer was involved in and how you viewed that?
  • TMAAT somone looked to your for your expertise in solving a company problem
  • What are JetBlue’s core values? Which of the core values do you need the most work with?



Organizational Vision and Culture
  • Tell me about an organization for which you worked and describe the degree of fun and friendliness that was or was not present.
  • Tell me about a time when the organizational culture in which you worked supported or did not support collaboration among departments.
  • Describe what you consider an ideal degree of participation, influence, and job ownership at work and compare it to one of your jobs.
  • Describe an organization for which you worked that did or did not encourage workforce diversity. How did you feel about that?
  • Why is diversity important in the workplace?
  • Tell me about a time that your personal background was different than someone else, and it caused a problem or disagreement?
  • Tell me about a time that you did something besides your regular job for work, such as “I’m helping with the interviewing today”
  • Describe a time you had the most fun at work.





Time Management
  • Even though we try to be expert in our area of work, it’s impossible to know everything. Tell me about an aspect of your technical experience you are still trying to master.
  • What experience do you have working on computers? Give an example of your expertise level.
  • Describe a procedure you’ve used to keep track of times requiring your attention. When have you used this procedure?
  • Tell me about a time that you forgot to do something important recently?
  • How do you stay current and sharp at your current position? What tools do you use?
  • Tell me about a time that you had idle time on the job due to an unforeseen event (weather, mechanicals, etc)


Closing stuff
  • Tell me something you want us to know about you which we may not have learned from the interview.
  • Anything you would like to tell us we haven’t asked
  • How can JetBlue do better?
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Old 01-29-2013, 09:57 AM   #10  
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TMAAT when someone did something completely AWESOME!!!!!

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...you're welcome!
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