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Originally Posted by flymeswa
(Post 1867945)
The original poster couldn't have been more correct. Additionally the quote above rarely happens anymore. They print you a boarding category and don't let you board with the flight deck authorization sheet that much anymore. If you ask them to board with the flight deck form, half of them don't understand that jumpseating doesn't actually mean the jumpseat and they say "no there are seats in the back".
I've only js'ed with them twice so very small sample size. Everyone (agents, pilots, FA's, SWA Capt js'ing who helped me out) was great. Maybe I was just lucky, but it was a very nice experience both times. To the OPs question. My in-laws are pretty well off and frequent travelers. Domestic they prefer SWA. Direct flights, they get the seats they want, they appreciate not feeling nickel and dime'ed (free bags) and they like being able to change their tickets without getting violated. They seem to enjoy the service. My wife had to be somewhere this week, a series of cascading appts meant that missing a flight would have been painful. Our loads were pretty high (go profit sharing!). Decided we needed to guarantee she got there, looked around.....and bought on SWA. I feel a little embarrassed/guilty. But the pricing wasn't even close and, uh, first year pay. |
I live in Kansas City. From here, Southwest has a ton more non-stop destinations then the legacies, even though KC is not a hub or even a focus city for SWA. On the few routes that the legacies compete on, it comes down to a choice between a flight on a 737 vs a RJ-175.
That's right, on flights to the west coast KC legacy customers get stuck in regional jets. As a passenger I cant stand regionals for longer than 2 hours, let alone a flight halfway across the US. Southwest 737s have more legroom and overall comfier seats than RJs so I will choose Southwest every time. Factor in the free bags, the wifi, the flexible ticket options, and 4x more destinations than anyone else and its a no brainer why SWA is big in Kansas City. Maybe it would be different if I lived somewhere else, but SWA appears to have the upper hand in the big hubs too like LA and Chicago. |
Just flew on SWA as passenger, had to get there, tix was actually $34, FA's was super nice, other passengers were super nice, on time departing and arriving. Not a fan of their system but it works well systematically.
Jumpseated on AA years ago, treated like total $hit but gate agent, FA and pilots. Have never tried again. Their nick name is well earned. |
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