Done With USAA ...
#21
Don't forget that some of us don't like USAA's customer service (rather than price). I personally was with USAA for 20 years, joined in 2000 and just recently left. I left because my last two mortgage experiences with them sucked, and my most recent experience was so bad that I jumped ship for Navy Fed. Happy to say that the latter had much more customer-friendly and competent loan officers and underwriters.
#22
Gets Weekends Off
Joined APC: Nov 2008
Position: UnemploymentJet
Posts: 314
Don't forget that some of us don't like USAA's customer service (rather than price). I personally was with USAA for 20 years, joined in 2000 and just recently left. I left because my last two mortgage experiences with them sucked, and my most recent experience was so bad that I jumped ship for Navy Fed. Happy to say that the latter had much more customer-friendly and competent loan officers and underwriters.
And for those of you who say USAA is more expensive than other options, are you factoring in the SSA refund that you get every year?
#24
Line Holder
Joined APC: Jun 2012
Posts: 94
My wife called to cancel a policy on a rental property that we sold. While on the phone, they asked if she'd answer some questions about our primary residence to see if we could lower the homeowner's rate. 20 minutes later, our policy went up $50. I'm done with USAA.
#26
I'm not knocking your politics, but welcome to the 21st century.
If you refuse to do business with companies that are socially involved, you will quickly run out of options.
(unless you live in Alabama and shop at Bubba's Hardware and Truck Stop)
#27
I have BCBS. Have not heard of them doing these things.
#28
when I log on, I get this
Enter Online ID and Password
logged in, then....
Enter PIN
successfully entered, then if from a strange IP or "on the road" hotel connection.....
Security Question
slight misspelling = still logs in. however, we have gotten past the gates of password, and PIN, to get to this question.
probably designed due to the smartphone keyboards and folks fat fingering the keys.
Enter Online ID and Password
logged in, then....
Enter PIN
successfully entered, then if from a strange IP or "on the road" hotel connection.....
Security Question
slight misspelling = still logs in. however, we have gotten past the gates of password, and PIN, to get to this question.
probably designed due to the smartphone keyboards and folks fat fingering the keys.
Yeah, No. I spent 20 years in IT (still do some side work). There is zero reason to do this. Fat Fingering never comes into play in secure sign on design. Any software designer that did that intentionally should have his head examined for dents, especially at a bank.
If you fat finger something you should be denied access till you get it right regardless of the number of steps it took to get where you fat fingered and entry.
#29
When USAA decided to up the identity politics ante by CXL-ing their advertisement on the Hannity show, the backlash was severe and swift. They backed down. So, that "21 century thing" goes both ways. What's at stake here is that whole 1st Amendment thing. People need to WTFU.
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