Good & Bad CRM for Interview
 

Well that's pretty much it. I need a website that talks about examples of good and bad CRM in normal language. I have an up coming interview for a charter company and never really done interviews like this.

And electronic safety management system. All I could find on the subject sent me to the FAA website and I kind of got the idea on an SMS but not totally and not an electronic one. Sounds to me like a sophisticated go/no go or a points type of safety checklist. IDN.

Thanks ahead of time and keep,
AV8N:D

Good CRM: UA232.

Bad CRM: Tenerife

Well if you do the research and get an understanding of what CRM is, then you can pretty much figure out from there what good and bad CRM is, right?

I spent about 10 seconds looking for good and bad examples, and there are plenty of them out there, but first you have to understand what CRM IS and IS NOT, before you'll understand WHY those situations demonstrated either good or bad CRM.

Educate yourself and make sure you know what you are talking about rather than looking for the cliff notes version, otherwise you will be caught with your pants down in the interview if they ask anything beyond talking points. You don't have to be an expert, but at least educate yourself and be able to think through what CRM is. They are looking for critical thinking skills as it relates to good judgment. So give them what they want. Just a friendly piece of advice.

Crew Resource Management: Its History and Development - Safer Healthcare

"The Limits of Expertise," is a case study book with many different crashes and incidents. It talks about crm often. Continental flight 1943 would be an example of bad crm.

OP
 

Thanks everyone, it took me a little while to come up with some examples from my personal life, but like many times when you stop thinking about it then it will appear.

:D That made me chuckle.

We just need James Hetfield to explain it in animation to wrap this up...

That made you chuckle? Over 500 people lost their lives in Temerity and another 180 almost lost theirs on ua 232 if it wasn't for the quick actions and split second decision of the crew.Im willing to bet the families of any of the people involved in either of those two incidents won't find it funny .Unbelievable, esp coming from a fellow aviator.

Tenerife , sorry for the typo

Try googling "Threat and Error Management", that's the essence of the new CRM

CL 1943 was an example of NO CRM...I wonder how the Captain's tennis game is these days?

I managed the CRM/Human Factors program at Flightsafety International for 6+ years. I have volumes of material dating back to the original materials used at United in the early 80's and the original managerial grid (9/9) developed by Mouton and Blake. PM me if interested and I'll give you a "short" resource list with corporate and airline examples and background literature. The cases studies and examples mentioned above are good places to start also. I've also facilitated 100+ CRM workshops, written curriculum, and been a consultant used to solve CRM issues within 91 departments - both pre and post incident/accident. Be happy to ask you some mock CRM questions and gauge understanding if you want.
Start here: http://www.faa.gov/documentLibrary/m.../AC120-51e.pdf
The AC that describes what a CRM program should focus on (in the eyes of the FAA). Additionally, includes background info and references.

The Limits of Expertise is an excellent book. We used it as a primary text for our university CRM course. It goes into detail on various good/bad CRM situations. Recommend.

It was his delivery that I found amusing, not the specific events. Lighten up, Francis :rolleyes:

He became an aircraft instructor at Flightsafety.