Simplicity in Denver
 

Anybody else experiencing the tremendously awful "service" in Denver? Does anyone know who contracted these bafoons? Absolutely ridiculous.

Simply the worst, the finest example of United's customer service attitude in the entire system. Staffed by unemployable gangbangers, Simply awesome!

Roger that. 80 minutes to turn an airplane last night. Absolute goat rope. Are the guys on the mainline side of United dealing with the same guys?

Not sure why anyone expected anything different. This is what happens when United selects the lowest bidder. They are having such a hard time staffing it, that United had to put a link on its own careers page to try and trick people into working for Simplicity. Shameful. There are going to be some changes made I guess that they think will 'fix' some of the problems, but we all know it wont.

The sad part is that Simplicity which is owned by Menzies, does a lot of ground handling for Alaska, and they seem to do a good job. This has to be lack of oversight/direction from United on setting forth expectations. We all know that United cares next to nothing about customer service, so this will continue to be a problem.


The following information has been communicated to XXXXXXXX from the
Regional Manager Operations Support for Simplicity USA:
In an effort to provide stability and safety to the Simplicity commissary
department, the following changes will take place:
 Leadership changes – Sharon Silaghy will become the interim
department manager for commissary. She is currently the duty
manager for the Simplicity commissary department
 Staff with English language deficiencies will be exchanged with staff
that communicates accordingly using the English language
 Additional staff has been moved from the ramp department to
commissary to ensure better coverage
o Simplicity will ensure our roster provides for adequate staff on both
AM and PM shifts
o Additional leadership will be added to the commissary department
(coordinators/leads)
 To ensure all staff is aware of their assignments and are kept accountable,
there will be improvement and coordination of daily pre/post briefings with
the commissary team

Who cares, I don't....UAL bought this mess, they can fix it, or not....

No. Simplicity only ground handles the express ops, mainline handles the rest, including customer service for express.

Judging from yesterday's performance, none of this has been implemented...or if it has there has been no effect.

That's what I was guessing. Holy Sh!t what a cluster.

So basically DEN is now IAD

I heard that they get paid like 9$ and hour. They are also expected to pay for their own uniform and drive to kden. We all know how close the airport is to civilization. To me it seems like you would have to be an idiot to work there. That is why it's full of a bunch of bafoons. That word is so awesome by the way. Haven't heard bafoon in ages. Haha

When Swissport took over in IAD they were making them pay for their own parking. Almost criminal.

You hire the PSA of ground handlers then expect anything different?

Delta put that company in for the Connection side in DTW. Paid them a couple bucks more an hour than DGS but took away all travel. Performance is basically a wash.

Well their performance in Denver is abysmal.

That is the understatement of the year... The first day they started, we got pushed by some gang banger looking guy who must've thought he was at Disneyland.. The fastest push ever, while this clown is standing up while pushing us while dancing and rapping in our ears... Me and the capt just looked at each other with the WTH look... A United ramper told me United doesn't give a crap so I expect hour waits for commissary and 20 minute waits for gate check bags to be delivered to continue indefinitely... Now when we get the delay in ACARS we just type in Simplicity.... Pathetic and embarrassing to be associated with this.

This is a shame as Skywest used to do a decent job there. Was one of the better United stations. Hopefully things turn around.

I'm writing this reply on a 60 minute RJ turn in DEN right now. They didn't even attempt to load any bags until 10 after departure time.

Told some of the folks that were happy Swissport was replacing Air Whiskey they should be careful what they ask for. Have dealt with them before and they are awful because they offer minimum wage, no benefits, and you pay for all your own stuff. Only the idiots that can't work for McDonalds work for this.....

Heard on ramp frequency yesterday that people are quitting faster than they can hire them.. United is having to send over some of their folks to get things done. What a cluster. Can't wait for the first blizzard!

We watched them have a snowball fight on the ramp in plain view of the flying public. I mean we were only 40 minutes past our scheduled departure time! :mad: Unbelievable! These are the people we're trusting around aircraft that are hauling passengers? It is only a matter of time before they damage a plane, injure or kill someone, or worse. This isn't just an embarrassment, it's a safety issue on so many levels. Any FAA bubbas read these threads? If so, this is an area that needs your attention.

In a previous century at a place called jfk eagle dampers were drag racing on the ramp with company pick up trucks. Cops show up and most don't have a license. That was a amusing few days.

How did they do with the snow in denver today?

Skywest did NOT do a decent job there unless they were handling a Skywest aircraft...they intentionally sandbagged other carrier's operations and are gone for a reason.

LOL, they didn't even handle our aircraft well. We had just as many problems with them, as everyone else did. That's what happens when you force pay/benefit cuts on employees already making next to nothing. They simply DGAF anymore.

Sorry, should have said. Did better than IAD. Which was true, but CLE, IAH and ORD were still probably better, but for someone who had to deal with IAD all the time they seemed pretty decent by comparison.

Was in DEN 2 weeks ago. They loaded the wrong bags from a different flight on our plane and then just disappeared. Took 3 calls to Ops and a 50 min. delay to get them back, unload the wrong bags and reload the correct ones. Then it took another 15 min. to find somebody to push us back.


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At one time in the late 90s after it opened, KDEN was responsible for 25% of UAL's airport costs world wide, it would not surprise me if its still the most expensive airport for UAL to operate from.

Over 50 rampers called in sick or quit yesterday alone.. Heard that from a gate agent today

But hey, as long as passengers' tickets are cheap.

So one quit and 49 called in sick?

Saw UA running 3 hour delays in DEN today. Was this all due to ramp service failure? Anyone through there know what happened?

Must be why every time I go through Den there is always a group of trainees.

I had the ops. guy yell at me over the frequency for requesting a lav service too close to our departure.


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I wish they would publish door codes and locations of the ops offices on the 10-7. Might change a few things.

Yeah, let's put door codes in the -7 so every time a pilot loses his jepps, 50 airports have to change the codes. Do you also ask ops to tell you the door code over the radio?:rolleyes:

Oh, and United was issuing company groundstops due to gate space. Several aircraft this evening were waiting over an hour for a gate.

I am so happy to see United **** this up. They'll never learn, will they?

Hey Mr. Lateral, hate to break it to you but some places already have jet bridge codes on the Jepps.

I was talking about the door code to the ops office. So you could have a little one on one with those punks, much like I'm doing to you now. Get on my level son.

But... but... they saved so much MONEY!!!! Someone deserves a bonus for that small number on the balance sheet!

Door codes are printed on our jepps. Just not all of them.


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Hope and change brother.