Quote:
Originally Posted by Tmeister
Whack has most likely read all these replies, just doesn’t realize that those all those luving and giving FAs actually make or break the customer experience that helps sustain the awesome reputation (and contract/paycheck) his airline has!
Whack has a very fulfilling life outside of APC so you’ll have to forgive Whack for not responding in a timely manner.
Our FAs do give a lot as far as customer service (although I cringe when I hear some of them somewhat rudely pressuring PAX to get in their seats during the boarding process).
The crux of my complaint is how babied they expect to and have gotten used to being when it comes to turbulence in particular.
I once witnessed a cptn call them approximately eight times on a SoCal to NorCal leg to tell them to sit down, expect light bumps, expect smooth, etc. It was utterly ridiculous and overdone considering how relatively smooth the whole flight was. Not something I’ve seen in 20 years of 121 flying on my own metal and others’.
The same can be said for how hypersensitive so many of them are to even the slightest turbulence. Where and how has this culture formed?!
It’s pretty bad when the seat belt sign is off because the front end crew thinks is safe enough for pax to be up but they get on the PA and tell the pax that they’re sitting down because it’s not safe/smooth enough for them to serve. I’ve witnessed that happening several times.
Or how about the constant undertone during briefings for short flights where they’re just praying that you tell them it’s going to be too rough to serve? Are you cptns out there going to deny that, too?
My understanding is that the FAs at SWA used to serve in rather choppy air, but except for the old-school DAL girls, it’s swung in the completely opposite direction. Can anyone explain this?
While some of you would like to bash me for my observations, consider that I’ve had this exact cockpit conversation with both Cptns & FOs and I’m certainly not the only one who see’s this.