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Originally Posted by kalyx522
OK uhm what does CCL form stand for and what is EPIC?? forgive my ignorance here I haven't been flying the line very long.
No pardon mine. I re-read your post and realize now that you had the problem with Comair but you work for somebody else. Yeah, it's something we have at Comair, it's like "Crew Communication... something" and Epic is just the employee website.
When I was an intern there I encountered and heard about a variety of jumpseat issues and it usually came down to the gate agent didn't know how to do it and some had the attitude "can you show me?" but many had the attitude "I don't know how to do it so therefore it can't be done." On one occasion I showed the gate agent how to process it and she said that she had no idea that what I did was possible and I told her that it was sent out to all the stations the previous month and she replied, "Yeah our manager is an a**hole, he doesn't tell us anything."
On our end there is usually nothing we could do about it then but we are able to sort it out later after much running around until we find somebody who knew what the problem was. We had some problems for a while with requiring passports for jump seating and an outstation denied a JetBlue pilot a boarding pass because he didn't have a passport and we got a call from one of JetBlue's chiefs and we were able to sort it out.
Either way I don't understand why some gate agents, even worse the supervisor, have to be so short and not even try to work the situation out.