12-27-2019JJ
Now some people are really stupid!!!!
> Be sure and cancel your credit cards before you die. ?
>
> This is so priceless, and so, so easy to see happening,
> customer service being what it is today.
>
> A lady died this past January, and Citibank billed her f or
> February and March for their annual service charges on her
> credit card, and added late fees and interest on the monthly
> charge. The balance had been $0.00 when she died, but now
> somewhere around $60.00. A family member placed a call to
> Citibank.
>
> Here is the exchange :
>
> Family Member: ? 'I am calling to tell you she died
> back in January.'
>
> Citibank: ?'The account was never closed and the late
> fees and charges still apply.'
>
> Family Member: 'Maybe, you should turn it over to
> collections.'
>
> Citibank: 'Since it is two months past due, it already
> has been.'
>
> Family Member: So, what will they do when they find out she
> is dead?'
>
> Citibank: 'Either report her account to frauds division
> or report her to the credit bureau, maybe both!'
>
> Family Member: 'Do you think God will be mad at
> her?'
>
> Citibank: 'Excuse me?'
>
> Family Member: 'Did you just get what I was telling you
> - the part about her being dead?'
>
> Citibank: 'Sir, you'll have to speak to my
> supervisor.'
>
>
> Supervisor gets on the phone:
>
> Family Member: 'I'm calling to tell you, she died
> back in January with a $0 balance.'
>
> Citibank: 'The account was never closed and late fees
> and charges still apply.' ?
>
> Family Member: 'You mean you want to collect from her
> estate?'
>
> Citibank: (Stammer) 'Are you her lawyer?'
>
> Family Member: 'No, I'm her great nephew.'
> (Lawyer info was given) ?
>
> Citibank: ?'Could you fax us a certificate of
> death?'
>
> Family Member: 'Sure.' (Fax number was given )
>
>
> After they get the fax :
>
> Citibank: 'Our system just isn't setup for death. I
> don't know what more I can do to help.'
>
> Family Member: 'Well, if you figure it out, great! If
> not, you could just keep billing her. She won't
> care.'
>
> Citibank: ?'Well, the late fees and charges will still
> apply.'
>
> (What is wrong with these people?!?)
>
> Family Member: 'Would you like her new b billing
> address?'
>
> Citibank: 'That might help...'
>
> Family Member: ?' Odessa Memorial Cemetery , Highway
> 129, Plot Number 69.'
>
> Citibank: 'Sir, that's a cemetery!'
>
> Family Member: 'And what do you do with dead people on
> your planet???'
>
>
>
> (Priceless!!)
> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? You wondered why Citi is
> going broke and need the feds to bail them out!!
>
