Tool of the day
04-18-2019, 12:52 PM
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Position: B-737NG preferably in first class with a glass of champagne and caviar
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Originally Posted by Shadre Reevis
Is it really a difficult concept? In the customer service world sometimes you have to apologize for a customer’s bad experience, even if it was caused by your counterpart/coworker/employee’s behavior and not your own.
And I prefer to deescalate, not create drama in uniform in front of passengers..
And I prefer to deescalate, not create drama in uniform in front of passengers..
04-18-2019, 12:53 PM
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Position: B-737NG preferably in first class with a glass of champagne and caviar
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Originally Posted by TheWeatherman
umm, maybe because he is another pilot and is embarrassed for his profession after that display?
04-18-2019, 01:50 PM
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Originally Posted by captjns
Seems the drama was already created. And if it were your child, friend, co-worker?
04-18-2019, 03:34 PM
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Position: B-737NG preferably in first class with a glass of champagne and caviar
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Originally Posted by Shadre Reevis
My child? Seriously? If you have to stray that far from the original conversation in order to sound correct, maybe it's time to re-examine your original position.
04-18-2019, 03:43 PM
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Joined APC: Nov 2016
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Originally Posted by captjns
So you’re OK with not saying anything to the perpetrator in question. Your OK, with the witness to the affair, cow-towing and begging for forgiveness from a person in an airline uniform. The individual never stated if the perp was from their company.
04-18-2019, 03:51 PM
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Position: B-737NG preferably in first class with a glass of champagne and caviar
Posts: 5,906
Originally Posted by Iceberg
Maybe by acknowledging the ridiculous situation and apologizing that the offended individual went through it, ole shadre reevis (might be young, don’t know, just sounds good with an ole in front of it) was just being a decent human. Also, more than likely, despite the lack of the extra gold buttons their uniforms probably appear quite similar. So the reaction was completely understandable. Shadre reevis’s reaction, not yours, if you were confused. I’m pretty sure by apologizing it was made pretty clear they weren’t ok with the behavior.
04-18-2019, 04:15 PM
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Joined APC: Feb 2006
Position: B-737NG preferably in first class with a glass of champagne and caviar
Posts: 5,906
Originally Posted by Immortan Joe
I nominate JNS for tool of the century.
.
Last edited by captjns; 04-18-2019 at 04:26 PM.
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