Cefiro

There has to be more to the story.....

stabapch

When it comes to the media you are guilty until proven innocent.

I would certainly hope there is more to this story, but given that it seems like a CRO was involved AND sided against the crew, which is highly unusual, it appears at minimum the FA will be taking some blame. There’s a lot of whack-job FA’s out there that go on a power trip whenever a pax doesn’t listen to them and they try to get the CA to kick them off the plane. Hopefully this wasn’t the case.

Mofongo

I'm 100% convinced we're not getting the full story.

I think a lot of assumptions were made made by the media... Surprising!

veewan

Why assume it was ignorance, bigotry or discrimination? That assumes this crew would treat people based on their appearance rather than their behavior or in accordance with SOP.

I would imagine the crew was following company policy which would have come down from Delta and is designed to treat all individuals equally. It's entirely possible that they deviated, but I think assuming the media presented the full story is naive.

If individual X does action, implement procedure- nowhere have I seen a manual that says if customer is of this race, gender etc treat them differently.

At some point will it be a requirement to have individuals that are of the same race, gender, etc handle customer service problems? Seems discriminatory to do that too because you'd first have to say passenger X is....(list immutable characteristics) now I need employee Y with the same immutable characteristics. Then what happens if you accidentally assume the wrong immutable characteristics of the customer? What will you do when they still claim it was discriminatory? It's much easier to back up the crew if they were following the guidance provided to them than it would be to segregate customer service treatment.

flight81

This occurred on a day with multiple delays...This flight was delayed...Could it be that due to the further delay incurred by the “situation” the Crew timed out? There is always more to the story.

ninerdriver

Exactly.

Kid with autism who is white: quiet.
Kid with autism who is black: uncooperative.

Get it?

Green Needles

Any insight on what really happened?

mercys ghost

Ahhhh you are one of those types....how long ago did you have that lobotomy?

DarkSideMoon

One of the types that has the gall to acknowledge that unintentional prejudice still exists?

mercys ghost

Wonder if my black skin and my past would have the gall to know...