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-   -   Reservation System Transition (https://www.airlinepilotforums.com/southwest/103046-reservation-system-transition.html)

beerme 05-09-2017 08:01 AM


Originally Posted by UFFL (Post 2360358)
Thankfully, I was able to list no problem this morning on the website.


I was able to list no problem also. The problem comes in retrieving the listing to check in to check in online. Since you can do that up to 24 hours in advance, I decided to try it before I went to the airport and just see.

Snuffaluffagus 05-10-2017 08:16 AM

Any more reports on the new system? Southwest looks like my best choice for my commute tomorrow so I made an online listing.

e6bpilot 05-10-2017 08:44 AM


Originally Posted by beerme (Post 2360387)
I was able to list no problem also. The problem comes in retrieving the listing to check in to check in online. Since you can do that up to 24 hours in advance, I decided to try it before I went to the airport and just see.



This won't do you a bit of good for the jumpseat. One hour check in at the gate podium is still the rule.
If you are wanting to get on the standby list for flow back purposes I wouldn't worry about it, but our instructions are to check in on the southwest.com website only and not the app or ID90 website.
Best of luck. Things are getting slowly worked out, but this is brand new for everyone using it.

e6bpilot 05-10-2017 08:45 AM


Originally Posted by Snuffaluffagus (Post 2361181)
Any more reports on the new system? Southwest looks like my best choice for my commute tomorrow so I made an online listing.



Show up a little early if possible. Things are going ok, but jumpseat issues persist due to the learning curve involved.

e6bpilot 05-10-2017 08:46 AM


Originally Posted by astaz (Post 2360093)
Not sure if anyone from the WN Jumpseat Committee is here, or if someone can forward it along.



It seems that the listing tool for the Commuter Listing on myIDtravel has the same requirement for minimum employment time that a ZED fare would have. If I search flights with my actual DOH, nothing is available, if I extend it a few months, the flights are selectable.



I will pass it along.

opdeliber 05-16-2017 12:48 PM

many of the flights i want to select to commute on, will not display on myidtravel..ie I wanted to commute on a direct flight that I was at the gate for (mind you I had tried to list the night prior, the morning of, 2 hours before before getting to the gate) but that flight would never appear on the site. the old jumpseat phone number was not any help as they can no longer list you and she had no explanation of what I should do- which i understand because it is impossible to predict and train for all possible problems. The gate agents could not figure out how to list me. I missed my commute to work on a 3/4 full flight that I arrived at the gate an hour and a half prior to departure.

Riverside 05-16-2017 01:34 PM


Originally Posted by opdeliber (Post 2364543)
many of the flights i want to select to commute on, will not display on myidtravel..ie I wanted to commute on a direct flight that I was at the gate for (mind you I had tried to list the night prior, the morning of, 2 hours before before getting to the gate) but that flight would never appear on the site. the old jumpseat phone number was not any help as they can no longer list you and she had no explanation of what I should do- which i understand because it is impossible to predict and train for all possible problems. The gate agents could not figure out how to list me. I missed my commute to work on a 3/4 full flight that I arrived at the gate an hour and a half prior to departure.

Not sure if you saw. But after May 9th you cannot list over the phone. Must be something on your end because I'm not seeing any issues from our pilot group. So maybe talk to myidtravel? Also supervisors can list you at the gate if they have time. Sorry to hear about your issues :(

iFlyHi 05-16-2017 01:51 PM


Originally Posted by opdeliber (Post 2364543)
many of the flights i want to select to commute on, will not display on myidtravel..ie I wanted to commute on a direct flight that I was at the gate for (mind you I had tried to list the night prior, the morning of, 2 hours before before getting to the gate) but that flight would never appear on the site. the old jumpseat phone number was not any help as they can no longer list you and she had no explanation of what I should do- which i understand because it is impossible to predict and train for all possible problems. The gate agents could not figure out how to list me. I missed my commute to work on a 3/4 full flight that I arrived at the gate an hour and a half prior to departure.

If you run into this problem again list on ANY other Southwest flight. As long as you have a reservation they can retrieve that reservation and apply your booking to the flight you're trying to get on.

e6bpilot 05-16-2017 01:53 PM

Myidtravel will not show flights inside an hour from scheduled push. This is a known issue that is being worked out apparently. In the meantime you should be able to list for any flight the same day and a gate agent can move the listing to your current flight. If it is the last flight of the day, you can list for one the next day and they can allegedly move that too.
Sorry. This has been painful for all of us including SWA pilots.


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