Another great story
#1
Gets Weekends Off
Thread Starter
Joined APC: Nov 2015
Posts: 1,105
Another great story
DAL - LAX, I'm hitching a ride sitting a few rows from the front.
We're ready to close the door and push on time, when the gate agent runs onboard the plane and finds a passenger. A hushed conversation, and it turns out her ID card was left at the TSA checkpoint. We have only 5 min left to push, gate agent tells the lady that he doesn't know if TSA will keep it a week until her return, and if she leaves to go get it she will probably miss this flight.
The lady gets up and gets all her stuff, and starts to exit the plane. The gate agent on the way out pokes his head into the cockpit, and has a quick discussion with the crew. Long story short, decreased headwinds mean we can push 15 min late and still arrive early. CA makes the decision to delay the push, and will let dispatch know it's for a good cause.
The lady is reassured that we'll still be at the gate when she gets back, the gate agent watches over her bags on the jetway as she runs off to get her ID, and the CA tells everyone that we're gonna push late so the lady can get her ID but we'll still be early to LAX.
The lady returns 10ish minutes later slightly out of breath but looking happy. The ENTIRE plane breaks out into applause for her and the crew that helped her get her ID and still make the flight.
We still blocked into LAX a few min early. Great job by the entire SWA team making that lady's week and every pax on the plane knows the crew and gate agent went out of their way to make it happen.
Nice.
We're ready to close the door and push on time, when the gate agent runs onboard the plane and finds a passenger. A hushed conversation, and it turns out her ID card was left at the TSA checkpoint. We have only 5 min left to push, gate agent tells the lady that he doesn't know if TSA will keep it a week until her return, and if she leaves to go get it she will probably miss this flight.
The lady gets up and gets all her stuff, and starts to exit the plane. The gate agent on the way out pokes his head into the cockpit, and has a quick discussion with the crew. Long story short, decreased headwinds mean we can push 15 min late and still arrive early. CA makes the decision to delay the push, and will let dispatch know it's for a good cause.
The lady is reassured that we'll still be at the gate when she gets back, the gate agent watches over her bags on the jetway as she runs off to get her ID, and the CA tells everyone that we're gonna push late so the lady can get her ID but we'll still be early to LAX.
The lady returns 10ish minutes later slightly out of breath but looking happy. The ENTIRE plane breaks out into applause for her and the crew that helped her get her ID and still make the flight.
We still blocked into LAX a few min early. Great job by the entire SWA team making that lady's week and every pax on the plane knows the crew and gate agent went out of their way to make it happen.
Nice.
#4
Gets Weekends Off
Joined APC: Feb 2007
Position: Airplanes
Posts: 1,375
You're doing it wrong. We'd push 15 minutes early leaving 20 paying pax and 3 jumpseaters behind so that our contract gate agents will get their bonus and we can brag about our A14 times on the High Five channel. AH-mah-REE-yoh baby!
#5
Gets Weekends Off
Thread Starter
Joined APC: Nov 2015
Posts: 1,105
Company said push, leaving the transfers behind.
Cargo door closed sometime later, and we still pushed 5-10 min late, with about 30 sad faces in the terminal watching us until we pushed.
But we were something like second in the industry for on-time performance that month, so high fives for the company execs and 2 million buck payraise for our next CEO. Pretty clear where the priorities are
Quite the contrast from SWA.
#6
Line Holder
Joined APC: Jun 2017
Posts: 53
Along the same lines, had a Capt who likely saved our daughters life.
We were on a carryover flight from Pdx to phx, with a stopover in abq. Daughter started to spike a fever, and the last time that happened she went into a massive fever seizure for an hour. Wife went up to ask FA about any kids meds, worth asking since adult can be available. But no luck. Capt happened to be boarding, overheard, clarified with the FA and promptly got off the plane. We had no clue until right as the door closed the FA comes down the aisle with kids ibuprofen for our daughter. He had ran and got her meds. The next time she had a fever she ended up with 30plus seizures and needing intense emergency care for breathing. If he hadn't helped it very likely would've been life threatening for her.
The slight delay meant he had to run to the next flight so we never got to thank him. Wife wrote in but not the same. Swa fliers for life because of that act. Many other good trips but that is what makes the difference for us.
We were on a carryover flight from Pdx to phx, with a stopover in abq. Daughter started to spike a fever, and the last time that happened she went into a massive fever seizure for an hour. Wife went up to ask FA about any kids meds, worth asking since adult can be available. But no luck. Capt happened to be boarding, overheard, clarified with the FA and promptly got off the plane. We had no clue until right as the door closed the FA comes down the aisle with kids ibuprofen for our daughter. He had ran and got her meds. The next time she had a fever she ended up with 30plus seizures and needing intense emergency care for breathing. If he hadn't helped it very likely would've been life threatening for her.
The slight delay meant he had to run to the next flight so we never got to thank him. Wife wrote in but not the same. Swa fliers for life because of that act. Many other good trips but that is what makes the difference for us.
#7
Along the same lines, had a Capt who likely saved our daughters life.
We were on a carryover flight from Pdx to phx, with a stopover in abq. Daughter started to spike a fever, and the last time that happened she went into a massive fever seizure for an hour. Wife went up to ask FA about any kids meds, worth asking since adult can be available. But no luck. Capt happened to be boarding, overheard, clarified with the FA and promptly got off the plane. We had no clue until right as the door closed the FA comes down the aisle with kids ibuprofen for our daughter. He had ran and got her meds. The next time she had a fever she ended up with 30plus seizures and needing intense emergency care for breathing. If he hadn't helped it very likely would've been life threatening for her.
The slight delay meant he had to run to the next flight so we never got to thank him. Wife wrote in but not the same. Swa fliers for life because of that act. Many other good trips but that is what makes the difference for us.
We were on a carryover flight from Pdx to phx, with a stopover in abq. Daughter started to spike a fever, and the last time that happened she went into a massive fever seizure for an hour. Wife went up to ask FA about any kids meds, worth asking since adult can be available. But no luck. Capt happened to be boarding, overheard, clarified with the FA and promptly got off the plane. We had no clue until right as the door closed the FA comes down the aisle with kids ibuprofen for our daughter. He had ran and got her meds. The next time she had a fever she ended up with 30plus seizures and needing intense emergency care for breathing. If he hadn't helped it very likely would've been life threatening for her.
The slight delay meant he had to run to the next flight so we never got to thank him. Wife wrote in but not the same. Swa fliers for life because of that act. Many other good trips but that is what makes the difference for us.
#8
Gets Weekends Off
Joined APC: Jul 2008
Posts: 4,911
Along the same lines, had a Capt who likely saved our daughters life.
We were on a carryover flight from Pdx to phx, with a stopover in abq. Daughter started to spike a fever, and the last time that happened she went into a massive fever seizure for an hour. Wife went up to ask FA about any kids meds, worth asking since adult can be available. But no luck. Capt happened to be boarding, overheard, clarified with the FA and promptly got off the plane. We had no clue until right as the door closed the FA comes down the aisle with kids ibuprofen for our daughter. He had ran and got her meds. The next time she had a fever she ended up with 30plus seizures and needing intense emergency care for breathing. If he hadn't helped it very likely would've been life threatening for her.
The slight delay meant he had to run to the next flight so we never got to thank him. Wife wrote in but not the same. Swa fliers for life because of that act. Many other good trips but that is what makes the difference for us.
We were on a carryover flight from Pdx to phx, with a stopover in abq. Daughter started to spike a fever, and the last time that happened she went into a massive fever seizure for an hour. Wife went up to ask FA about any kids meds, worth asking since adult can be available. But no luck. Capt happened to be boarding, overheard, clarified with the FA and promptly got off the plane. We had no clue until right as the door closed the FA comes down the aisle with kids ibuprofen for our daughter. He had ran and got her meds. The next time she had a fever she ended up with 30plus seizures and needing intense emergency care for breathing. If he hadn't helped it very likely would've been life threatening for her.
The slight delay meant he had to run to the next flight so we never got to thank him. Wife wrote in but not the same. Swa fliers for life because of that act. Many other good trips but that is what makes the difference for us.
#9
Line Holder
Joined APC: Jun 2017
Posts: 53
She didn't have a fever until on the plane. At that point it wasn't confirmed she would have seizures. Just that it could happen so we were worried and thought to check with the crew. We only found out the severity the next time it happened. They thought the first was a one off occurrence, so while we could have gotten off in abq rushing to the ER with a 101 fever was not what we had been told to do. Fever seizures normally are not an issue and often get missed. They have to go 5 minutes before dr will even look into causes.
#10
Gets Weekends Off
Joined APC: Dec 2005
Posts: 8,883
DAL - LAX, I'm hitching a ride sitting a few rows from the front.
We're ready to close the door and push on time, when the gate agent runs onboard the plane and finds a passenger. A hushed conversation, and it turns out her ID card was left at the TSA checkpoint. We have only 5 min left to push, gate agent tells the lady that he doesn't know if TSA will keep it a week until her return, and if she leaves to go get it she will probably miss this flight.
The lady gets up and gets all her stuff, and starts to exit the plane. The gate agent on the way out pokes his head into the cockpit, and has a quick discussion with the crew. Long story short, decreased headwinds mean we can push 15 min late and still arrive early. CA makes the decision to delay the push, and will let dispatch know it's for a good cause.
The lady is reassured that we'll still be at the gate when she gets back, the gate agent watches over her bags on the jetway as she runs off to get her ID, and the CA tells everyone that we're gonna push late so the lady can get her ID but we'll still be early to LAX.
The lady returns 10ish minutes later slightly out of breath but looking happy. The ENTIRE plane breaks out into applause for her and the crew that helped her get her ID and still make the flight.
We still blocked into LAX a few min early. Great job by the entire SWA team making that lady's week and every pax on the plane knows the crew and gate agent went out of their way to make it happen.
Nice.
We're ready to close the door and push on time, when the gate agent runs onboard the plane and finds a passenger. A hushed conversation, and it turns out her ID card was left at the TSA checkpoint. We have only 5 min left to push, gate agent tells the lady that he doesn't know if TSA will keep it a week until her return, and if she leaves to go get it she will probably miss this flight.
The lady gets up and gets all her stuff, and starts to exit the plane. The gate agent on the way out pokes his head into the cockpit, and has a quick discussion with the crew. Long story short, decreased headwinds mean we can push 15 min late and still arrive early. CA makes the decision to delay the push, and will let dispatch know it's for a good cause.
The lady is reassured that we'll still be at the gate when she gets back, the gate agent watches over her bags on the jetway as she runs off to get her ID, and the CA tells everyone that we're gonna push late so the lady can get her ID but we'll still be early to LAX.
The lady returns 10ish minutes later slightly out of breath but looking happy. The ENTIRE plane breaks out into applause for her and the crew that helped her get her ID and still make the flight.
We still blocked into LAX a few min early. Great job by the entire SWA team making that lady's week and every pax on the plane knows the crew and gate agent went out of their way to make it happen.
Nice.
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