Only one way
 

Is there truly no way to list someone if they can’t access myidtravel in a pinch?

We tried to get a Skywest jumper on at the gate one day, the ops agent said they HAVE to go through the company Idtravel website... no other way.

Dumb if you ask me.

Dumb indeed. Thanks for letting me know.
Knowing is half the battle.

Went through this a few months ago with a guy. Couldn't make it happen. It was embarrassing.

An experienced CSA would know how to make a listing. It can be done.

That’s what I would think, but she was adamant, no other way. I asked for a supervisor, nope.

I made calls to Dallas. Nope..

The only people that can get on the cockpit without a listing are FAA inspectors. CSAs can get them on. I have been told they can get us on using the same method, but I haven't seen that happen in practice.
I save a buddy pass for just this reason.