United pax forcibly removed from flight
04-10-2017, 07:31 AM
#21
Gets Weekends Off
Joined APC: Jul 2009
Position: Downwind, headed straight for the rocks, shanghaied aboard the ship of fools.
Posts: 1,128
Originally Posted by RJSAviator76
Another self-entitled snowflake...
I don't doubt for one second that the why/how/what's next has been explained to him to a great detail, and that he was offered a pretty decent compensation for his temporary inconvenience.
I don't doubt for one second that the why/how/what's next has been explained to him to a great detail, and that he was offered a pretty decent compensation for his temporary inconvenience.
04-10-2017, 07:33 AM
#22
Gets Weekends Off
Joined APC: Jul 2013
Posts: 10,037
Originally Posted by RJSAviator76
Yep... a self-entitled snowflake.
You see, there's a fine print when you buy any airline ticket on any carrier that you may get involuntarily bumped and compensated for it. By purchasing a ticket, you agree to those terms.
The #resist chicken-littles out there make it sound like a few thugs just came onboard, smashed the guy's face and then dragged him off the plane when all he simply said was no. I'm pretty sure that United CSA's explained to him the situation and then subsequently ops supervisor as well. But no one filmed that part...
Could it have been handled better? I think so... perhaps getting involuntary bumps not board in the first place? But once told you are being involuntarily bumped for compensation in accordance with terms and conditions of your ticket, and then throwing a tantrum over it delaying a flight for hours and having to get dragged off the plane.... nope, no sympathy whatsoever.
You see, there's a fine print when you buy any airline ticket on any carrier that you may get involuntarily bumped and compensated for it. By purchasing a ticket, you agree to those terms.
The #resist chicken-littles out there make it sound like a few thugs just came onboard, smashed the guy's face and then dragged him off the plane when all he simply said was no. I'm pretty sure that United CSA's explained to him the situation and then subsequently ops supervisor as well. But no one filmed that part...
Could it have been handled better? I think so... perhaps getting involuntary bumps not board in the first place? But once told you are being involuntarily bumped for compensation in accordance with terms and conditions of your ticket, and then throwing a tantrum over it delaying a flight for hours and having to get dragged off the plane.... nope, no sympathy whatsoever.
04-10-2017, 07:34 AM
#23
Banned
Joined APC: Aug 2015
Position: 737
Posts: 257
Originally Posted by RJSAviator76
Yep... a self-entitled snowflake.
You see, there's a fine print when you buy any airline ticket on any carrier that you may get involuntarily bumped and compensated for it. By purchasing a ticket, you agree to those terms.
The #resist chicken-littles out there make it sound like a few thugs just came onboard, smashed the guy's face and then dragged him off the plane when all he simply said was no. I'm pretty sure that United CSA's explained to him the situation and then subsequently ops supervisor as well. But no one filmed that part...
Could it have been handled better? I think so... perhaps getting involuntary bumps not board in the first place? But once told you are being involuntarily bumped for compensation in accordance with terms and conditions of your ticket, and then throwing a tantrum over it delaying a flight for hours and having to get dragged off the plane.... nope, no sympathy whatsoever.
You see, there's a fine print when you buy any airline ticket on any carrier that you may get involuntarily bumped and compensated for it. By purchasing a ticket, you agree to those terms.
The #resist chicken-littles out there make it sound like a few thugs just came onboard, smashed the guy's face and then dragged him off the plane when all he simply said was no. I'm pretty sure that United CSA's explained to him the situation and then subsequently ops supervisor as well. But no one filmed that part...
Could it have been handled better? I think so... perhaps getting involuntary bumps not board in the first place? But once told you are being involuntarily bumped for compensation in accordance with terms and conditions of your ticket, and then throwing a tantrum over it delaying a flight for hours and having to get dragged off the plane.... nope, no sympathy whatsoever.
04-10-2017, 07:36 AM
#24
Gets Weekends Off
Joined APC: Jul 2009
Position: Downwind, headed straight for the rocks, shanghaied aboard the ship of fools.
Posts: 1,128
Originally Posted by Bluewaffle
This is as embarrassing as it is shameful
04-10-2017, 07:45 AM
#25
Gets Weekend Reserve
Joined APC: Jul 2007
Posts: 3,579
Originally Posted by Bluewaffle
You're obviously not familiar with the policy. If someone doesn't volunteer for $800 then you offer more until someone does. This was completely unnecessary.
https://www.united.com/web/en-us/con...age.aspx#sec25
I see there are roundtrip tickets for around $200 on that route, and they offered $800?
04-10-2017, 07:46 AM
#26
Banned
Joined APC: Aug 2015
Position: 737
Posts: 257
Originally Posted by RJSAviator76
Let's look at the policy then:
https://www.united.com/web/en-us/con...age.aspx#sec25
I see there are roundtrip tickets for around $200 on that route, and they offered $800?
https://www.united.com/web/en-us/con...age.aspx#sec25
I see there are roundtrip tickets for around $200 on that route, and they offered $800?
04-10-2017, 07:48 AM
#27
Gets Weekend Reserve
Joined APC: Jul 2007
Posts: 3,579
Originally Posted by CBreezy
I don't know why he has to be a snowflake. I've seen plenty of people in the non-snowflake category do way worse. Just because you don't like like what he did, doesn't make him a snowflake. I've seen Marine officers in uniform dressing down gate agents for cancelled flights and trying to incite riots. Everyone in airports are lunatics when things don't go their way, the toughest people to the safest spaces.
I agree it was handled rather poorly as they should have gotten their involuntary bumps at the gate, and not at the plane. But the passenger was in the wrong...
04-10-2017, 07:54 AM
#29
Gets Weekends Off
Joined APC: Jul 2009
Position: Downwind, headed straight for the rocks, shanghaied aboard the ship of fools.
Posts: 1,128
Originally Posted by Bluewaffle
Thank god you don't work in customer service.
04-10-2017, 08:00 AM
#30
Gets Weekend Reserve
Joined APC: Jul 2007
Posts: 3,579
Originally Posted by Bluewaffle
Thank god you don't work in customer service.
But what I don't do is knowingly violate manuals and regulations.
Again, we only have the very last part of the incident with the passenger getting dragged off the plane. I'm interested to see what you guys would have done given the constraints in your manual. Would you go against it? Would you go outside or against the procedures outlined in your manual? How would you have handled it given the constraints?
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