Unable to list on Alaska - myIDTravel
 

I'm not able to list on Alaska for the jumpseat on myIDTravel. Are any other United pilots able to list or is there a problem with myIDTravel at the moment?

Go to the gate. Agents arrive 1 hr prior.

That's my plan. I was just checking to see if any other United pilots were having the same issue.

Not an issue with myIDTravel, you can’t list in advance on Alaska at all. Gate only. Only thing myIDTravel is good for in this case is to get a sense of loads.

Thanks, I didn't know that. This is an ex-Virgin flight; Virgin used to require listing on myIDTravel.

I just tried listing for Delta/Alaska/SWA. SWA is the only one that is working for me.

Yup, but they changed the policy after the merger and now you can't list online for AS flights. The ex-VX gate agents aren't thrilled about it...

Heads up. The process is LONG for the poor agents. You want to arrive as close to the 1 hour prior mark as possible to give them a chance to get it done. If you’re 15-20 before departure some agents will not get you processed. Not their fault... it’s a TERRIBLE process for them.

They always treat me great on Alaska.

Delta's always been list at gate, as far as I remember.
SWA went to list on myIDTravel about a year ago.
American requires you to use myIDTravel.
Spirit has a link at the bottom of their webpage, labeled 'Team Travel/OA and Jumpseat'

Those are the offline carriers I've use.

Frontier requires you to use ID90Travel (I've always given up on listing; total PITA just to log on).

It took more than 5 minutes for the gate agent to input/check my data.

Alaska and DAL you just show up at the gate. Just did a listing on SWA for the first time and it worked great.

The only negative about DAL and Alaska is a significant portion of their SEATAC staff are somewhat "knowledge challenged". That is a politically correct term for it. I had one day where an agent didn't know how to do a JS on both Alaska, and another day on DAL, and watched one day as two FA's tried to do an ID90 on Alaska, unsuccessfully.

One time I missed the flight, one time I had to buy an ID90 last minute, and the two FA's didn't get on.

All the last 6 months. Poor training for newbies maybe. Both always treat me great when I get on.

Um, not their fault? If the system sucks it sucks but no excuse should be made to leave someone behind who showed up to JS 20 minutes prior. I hope a transition can be made to online MyIdtravel listing for JSing.

The process we use at Alaska is flawed. Alaska treats the CSA’s poorly. They are on a timed system where they are disciplined for missed metrics even if the flight leaves on time. I have on several occasions stepped in, shouldered the blame and allowed them to process Non revs/JS....Our management at the mid level is thick and stupid.

This ^^^

I think we’ve all witnessed how much pressure agents are under to get flights out on time. When the process takes 10 minutes and routinely fails resulting in them having to start all over again, it creates enormous issues for the agents.... through no fault of their own. THEY certainly didn’t choose JACS.

Thanks for looking out for us commuters! You folks always treat me like gold.

The last flight from SFO to LAX is on Alaska. I hustled over there and go to gate 10 mins before departure for JS. The young millennial looking CSA says nope, too late. The older CSA, said, of course we can and looked right at the younger one and says "it's the last flight of the day, and even if it wasn't, we don't leave nonrevs and jumpseaters behind when we have the time to still issue them seats. It's the right thing to do". The young CSA got some valuable training, and came off his high horse of power wielding! Good to see some people still get it and care. That older CSA agent will be getting a gift certificate from me!

Nice to hear there are still some good ones out there. Also keep in mind there is a nightly Atlas Air flight from SFO to LAX but it leaves earlier about 930pm. Currently 0530z departure.