Captains waiting for all PAX to exit!
02-12-2019, 12:00 AM
#101
Gets Weekends Off
Joined APC: Feb 2012
Posts: 222
Originally Posted by O2pilot
The only people that care about pilots saying goodbye to passengers are the pilots! I've never once heard a passenger complain that the pilots weren't standing there to say bye. I can't imagine someone saying "I got off the plane and the pilot wasn't there so I'm going to fly Southwest next time".
This whole thread is ridiculous. This is why we can't have nice things.
This whole thread is ridiculous. This is why we can't have nice things.
02-12-2019, 04:50 AM
#102
Banned
Joined APC: Jan 2015
Position: FO
Posts: 149
has anyone spent any time on cranky flyer?
I have also heard several times why they let us board first and take up overhead space with our 2 bags..
Im not sure what the right answer is..but I do know our pilots are not customer service orientated...I understand our job is to fly the plane..but we are the leaders. Fedex or UPS would have been a better option for most..
I have also heard several times why they let us board first and take up overhead space with our 2 bags..
Im not sure what the right answer is..but I do know our pilots are not customer service orientated...I understand our job is to fly the plane..but we are the leaders. Fedex or UPS would have been a better option for most..
02-12-2019, 05:41 AM
#103
Gets Weekends Off
Joined APC: Mar 2017
Posts: 705
Originally Posted by PilotGR
has anyone spent any time on cranky flyer?
I have also heard several times why they let us board first and take up overhead space with our 2 bags..
Im not sure what the right answer is..but I do know our pilots are not customer service orientated...I understand our job is to fly the plane..but we are the leaders. Fedex or UPS would have been a better option for most..
I have also heard several times why they let us board first and take up overhead space with our 2 bags..
Im not sure what the right answer is..but I do know our pilots are not customer service orientated...I understand our job is to fly the plane..but we are the leaders. Fedex or UPS would have been a better option for most..
How do you feel about us occupying a first class seat? I'd love to hear what you have to say.
You don't know the right answer but are more than willing to demonize our pilot group. Just curious if you're honestly willing to answer the following. If you are a United pilot, how long have you been here?
02-12-2019, 05:58 AM
#104
Need More Callouts
Joined APC: Dec 2005
Position: Unbridled Enthusiasm
Posts: 2,143
Originally Posted by Setopbug
(It ain't all about the FO)
02-12-2019, 06:14 AM
#105
Gets Weekends Off
Joined APC: Jan 2008
Position: A320
Posts: 661
Originally Posted by Airway
Not taking sides here, but if you're referring to Delta, those guys bail faster than we do during deplaning. And I fly on both of us often. Our customer service onboard is great in my experience. Too bad others haven't had the same experience here.
And I'm pretty sure we care about our operation every bit as much as they do. The Delta worship is getting old.
Only a pilot could come up with a dumb theory like tying overall customer service to staying onboard to till the last pax. If you want to stay, stay. But customer experience is far more complex. Updating pax and minding the seatbelt sign are much more meaningful to them. If you didn't do any of that and then stick around, all they want to do when they see your big dumb face at the end is slap it.
And I'm pretty sure we care about our operation every bit as much as they do. The Delta worship is getting old.
Only a pilot could come up with a dumb theory like tying overall customer service to staying onboard to till the last pax. If you want to stay, stay. But customer experience is far more complex. Updating pax and minding the seatbelt sign are much more meaningful to them. If you didn't do any of that and then stick around, all they want to do when they see your big dumb face at the end is slap it.
02-12-2019, 06:20 AM
#106
AAmerican Way for AA Pay
Joined APC: Oct 2005
Position: B-737 Pilot
Posts: 1,617
Originally Posted by UAL T38 Phlyer
I flew the Phantom, and always let people sit in the jet at airshows....Airplane geeks, kids, and hot moms. 
Why? Because that would have been the best thing EVER when I was a kid.
Why? Because that would have been the best thing EVER when I was a kid.(Do you let the hot moms sit in your lap?)
02-12-2019, 07:15 AM
#107
Banned
Joined APC: Mar 2018
Posts: 1,358
https://united.brightidea.com/ct/get...6-0A720A822D3C
I wonder how many people are going to stand in the door wearing a purple jacket. My guess is that when people don’t take pride in their professional appearance, they don’t feel inclined to go above and beyond or to be in the public eye.
I also agree with the previous post about strong customer service being culturally driven. I have also have traveled on Delta and American all over the world. Given a choice I’d spend my money at Delta every time. In my experience United is slightly better than American, but we fall way short of Delta. This place has a burn it down mentality more so than Delta. I can’t begin to count the times that I’ve heard pilots bragging about refusing to extend their CCO, refusing to take a plane over something like the apu being deferred, or poking fun at those that do more than the bare minimum. These guys are in the minority at United, but I would bet that we have a much higher percentage of those guys than Delta. I’m not saying that we need to drink the company Kool-Aid or complete the mission regardless, but many more of us could stand to go that extra mile and give our customers a reason to be loyal to us. If we don’t we can always sit back and complain about how Delta is kicking our butts. We like to complain that the company won’t put SNB planes on our certificate like Delta did and that our management doesn’t want to compete. Perhaps we should also be complaining that we don’t want to act like Delta employees and improve our image.
I wonder how many people are going to stand in the door wearing a purple jacket. My guess is that when people don’t take pride in their professional appearance, they don’t feel inclined to go above and beyond or to be in the public eye.
I also agree with the previous post about strong customer service being culturally driven. I have also have traveled on Delta and American all over the world. Given a choice I’d spend my money at Delta every time. In my experience United is slightly better than American, but we fall way short of Delta. This place has a burn it down mentality more so than Delta. I can’t begin to count the times that I’ve heard pilots bragging about refusing to extend their CCO, refusing to take a plane over something like the apu being deferred, or poking fun at those that do more than the bare minimum. These guys are in the minority at United, but I would bet that we have a much higher percentage of those guys than Delta. I’m not saying that we need to drink the company Kool-Aid or complete the mission regardless, but many more of us could stand to go that extra mile and give our customers a reason to be loyal to us. If we don’t we can always sit back and complain about how Delta is kicking our butts. We like to complain that the company won’t put SNB planes on our certificate like Delta did and that our management doesn’t want to compete. Perhaps we should also be complaining that we don’t want to act like Delta employees and improve our image.
02-12-2019, 07:25 AM
#108
Gets Weekends Off
Joined APC: Mar 2006
Position: guppy CA
Posts: 5,153
I invite kids up to the flight deck preflight and encourage their parents to take pictures.
I write thank you notes on my business card to F pax when the flight's long enough.
I sometimes greet pax on deplaning, but there's NFW I'm doing it a lot.
As a former 1K passenger (thanks to the furloughs), I didn't give a rat's fart about anyone greeting me when I deplaned. The once/twice a year flyers like that stuff, but they have near zero brand loyalty.
If you guys REALLY want to have a positive PR impact, start writing thank you notes on your business cards.
I write thank you notes on my business card to F pax when the flight's long enough.
I sometimes greet pax on deplaning, but there's NFW I'm doing it a lot.
As a former 1K passenger (thanks to the furloughs), I didn't give a rat's fart about anyone greeting me when I deplaned. The once/twice a year flyers like that stuff, but they have near zero brand loyalty.
If you guys REALLY want to have a positive PR impact, start writing thank you notes on your business cards.
02-12-2019, 07:29 AM
#109
Banned
Joined APC: Dec 2009
Position: Narrow/Left Wide/Right
Posts: 3,655
Originally Posted by Andy
I invite kids up to the flight deck preflight and encourage their parents to take pictures.
I write thank you cards to F pax when the flight's long enough.
I sometimes greet pax on deplaning, but there's NFW I'm doing it a lot.
As a former 1K passenger (thanks to the furloughs), I didn't give a rat's fart about anyone greeting me when I deplaned. The once/twice a year flyers like that stuff, but they have near zero brand loyalty.
I write thank you cards to F pax when the flight's long enough.
I sometimes greet pax on deplaning, but there's NFW I'm doing it a lot.
As a former 1K passenger (thanks to the furloughs), I didn't give a rat's fart about anyone greeting me when I deplaned. The once/twice a year flyers like that stuff, but they have near zero brand loyalty.
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