Floyd

Yes. Brake set, checklist complete, and I'm not getting paid. My job is done.

Before you start characterizing me, you should know that from the time I set eyes on the flight papers til I step off the jet at our destination I do everything I possibly can to ensure the safety and comfort of my passengers and crew. That's my job and how I reward their business.

Photoflier

This is exactly what I’m referring to. If you want to exercise a little customer care, you’re a “Marvin” on this forum. That’s a truly sad state of affairs in our profession. After several decades of Tiltons, Smiseks and furloughs, I get it. Nobody on here is suggesting that one HAS to stay until the end of deplaning if they are not so inclined. If that was the case, this would be a different thread (like the 45 min report). If you want to bail, bail! No issues here. There isn’t enough room in the damned Guppy for two pilots to stand there anyway!

As a commuter, if I have a tight commute, I’m GONE. If my FO has a tight commute, he/she better be GONE. If it’s the last leg, get on the road if you’re driving! But as the Captain, I have earned the right to stay and say goodbye if I so desire. If the FO wants to head to the van and hang out there, no worries! If he/she wants to get to the layover and grab a cab (which per the contract will not be reimbursable), knock yourself out! Take the van and leave me stranded? We will need to have a serious heart to heart if we are going to continue to fly together.

Photoflier

I have ZERO problem with that. No requirement to stay. But it shouldn’t be “uncool” that some people desire to

sailingfun

I believe that Delta is able to generate a significant revenue premium over UAL because customers perceive the product is better. It’s the little things that fuel that perception.

Floyd

People should do what they want. Pass out cards, grip and grin at the gate, brief flight attendants at inflight, do cartwheels down aisle with iPad in one hand, pizza box in the other and the hat crisply on your head. Knock yourself out. Not my game and don't crap on those who choose not to.

I don't have to stand at the cockpit door (while the cleaners attempt to bull rush the cabin and forward lav mind you) for the flight attendants to know that I give a damn. They know because I go out of my way to support them. I do stay on the plane if we have a known problem passenger that hasn't deplaned, a medical issue, or a passenger need requiring a crewmember to step off the plane.

MySaabStory

Exactly. Well said. If customer service is what they want they would make it a requirement which in turn makes it a requirement we are paid. If the company doesn’t care.....

757Driver

Wait, we’re less profitable because Pilots don’t wait to the bitter end and say goodbye?

Holy crap, what business school did you graduate from?

757Driver

Amen Floyd.

I fly with plenty of F/O’s who gripe about these ass-hats who thinks it’s neat to make their co-worker sit around not getting paid and delaying their off duty period so they can look totally cool, wearing their hat and soaking in their greatness.

Do it in your own time and you’ll impress the person you really should care about, the other Pilot.

Floyd

I could make a laundry list of things that "fuel" the perception of customer satisfaction. I won't do it on this forum but suffice to say, Marvin standing at the cockpit door while the last 50-70% of the pax deplane is way down on the list. In fact, it would probably barely scratch a list of 30.

Setopbug

Jesus, he said he doesn't want to be characterized for not staying - an excellent point - and you jump on here and insult all of us who do stay.

It's not about us, it's about our crew and our customers. I'll go way out on a limb and say that you can't see that because your world is all about you.

Enjoy your awesomeness.