AT&T text notification issue
 

Does anyone know the current status of the AT&T delayed text message trip trade notifications?

I just got one 4 hours after the event occurred, nice.

I'm not clear if the issue is actually AT&T, UAL, or Crew Companion or a combination of all. A switch to T-Mobile might be an easy fix. Any info would be appreciated, thanks!

Having the same problem with sprint..

Been going on for months now . I thought it was fixed but people seem to continue to have problems .

Issue is you don’t know what you missed in some cases . The prob is ATT , had this issue at Jetblue. Took months but found out ATT was blacking the messages from coming through in a spam filter. Spent hours on the phone with ATT trying to explain and fix the issue . And they are worthless . Even the IT guy was like this is way above the average IT guy . Got a 50 dollar credit . Big deal. I’m on a huge family plan so it’s hard to up and leave . But if I see that it continues I will bail for sure . Prob go to Verizon .

Thanks for the reply, since the trip trade awards went out yesterday I’m getting notification of the same trade about every four hours. Super helpful :)

On a different thread someone posted said to use the old AT&T address. Works fine for me now.

Can you share the format or address?

@txt.att.net

Thank you, I’ll give it a try

Thanks! That worked.

For anyone else having this problem the fix that worked for me was:

Add the suffix posted above behind your phone number in the notifications section of the crew companion options menu.

It should look like this:
[email protected]

Select AT&T as you carrier. You can send a test message to verify the connection. Now, crossing my fingers that it works for CCS generated notifications.

Don’t use dashes in the phone #. It should be “[email protected]”. This has been working for me for several weeks now.

So I have tried it both ways. I input a notification of an existing trade board trip and made sure address and phone correct using what was out above. I get the test messages pretty quick. No notification from the tradeboard trip though. Hmmm. What am I missing? Anyone else try this too with similar results?

Issues still exist
 

Keep writing PDRs and an email to the help email in Crew Companion.
Both CCS and Crew companion are dorked up still for ATT especially. I've done text alerts for both settings and sometimes it works for a few days, then every once in awhile, one slips thru. Same problem for Shorts Calls/FSBs, where sometimes no alerts for those.

But you need to PDR. Found out that a scheduler was building SCs and assigning them directly, instead of having them in open time per the contract. Ie. After 1100, any SC/FSB must be in open time for 4 hours or 15 hours prior to a trip, whichever occurs earlier, before assigning. Caught a senior scheduler not abiding by this, which totally screws up how people pick up trips.

Crew Companion folks are still trying to isolate it on a permanent basis.

Not getting a text test message.


Sent from my iPhone using Tapatalk

Copied from United Pilots Forum about ATT texts and test alert issues.

Received this from ALPA today.

"Thank you for your PDR.

We are aware of the issue with AT&T. In January, AT&T made a change that essentially throttled companies and individuals from sending too many texts. Their desire is to push companies that send high volumes of messages to a new service they have to pay for. This affects both United and Crew Companion.

We have been told that United is in the process of getting the new service up and running. We do not know how long it will be before it is set up. We had our biweekly conference call with the Trip Trade IT folks last Wednesday. This item is one of the highest in priority on our side and we expressed that to the company on the call. The assured us that they are in the process of getting the new service set up."

I got 4 messages from ATT yesterday. All were MMS that said “tap to download”, but that failed.

Changed back to the old format and it seemed to work better, although delayed a few minutes. The MMS test took longer than the txt format test.

AT&T user. Just sent a test message. Email arrived instantly. Text message took about a minute to arrive.

Yeah I also find emails come quicker than texts ‘ hit or miss. In some cases tho 10 mins . Which can be huge when you’re in the real time window . 🙄🔪

10 minutes? With this pilot group $h!t$ gone in 60 seconds 😂

What is the old ATT format? Can't remember it. I'm done with the MMS format. Thanks.

You ain’t lying. Just learned of a EWR FO that hangs out in SFO on his days off in a hotel because we get more premium pay trips than EWR. Just when I thought I heard it all...

268 credit in a single month ... most I’ve personally heard of , 756 ORD.. he’s prob the reason we’re having Tex issues !!!! Smart play

That’s awesome, he must have the seniority to get bought out and senior manned, best I can do is 115-120 credit in a vacation month, one can dream though.....