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Attitude reflect leadership.

Quote:

Originally Posted by FriendlyPilot (Post 3411104)

Get the flight attendants to stop treating the passengers like crap. No amount of PAs are going to help the fact that passengers are an inconvenience to our FAs.

Can we start a finishing school for our FAs ran by the LHR flight attendants?

They offer a completely different experience than the majority of our domestic FAs do.

Quote:

Originally Posted by Guppydriver95 (Post 3411072)

Heard at a recent PPD course at TK. “Our customers want better PA’s. If we just up our NPS and do some more glad handing, it will get us a new UPA!”

Yes, that’s the crap they’re peddling. Hard to believe spontaneous laughter didn’t break out in the room.

So what is a NPS?!?! (Insert sarcasm here). We have enough to manage without worrying about some BS metric a first year intern came up with. I agree with making appropriate PAs when the situation warrants, as I don’t like being “kept in the dark” anymore than the next guy. But to watch the skipper try and do everyone else’s job rather than just concentrating on their own is, at best frustrating and ultimately erodes teamwork.

Quote:

Originally Posted by That Guy 74 (Post 3411913)

Can we start a finishing school for our FAs ran by the LHR flight attendants?

They offer a completely different experience than the majority of our domestic FAs do.

THIS!!^^^^^^^^