Stuck laptop = divert immediately
 

That stuck laptop probably cost UAL a quarter of a million dollars!

I don’t mean to quarterback this, but surely this was unnecessary? At the very least, can’t you just tell the passenger to move seats and forget about the laptop? How was this financially justifiable, and core4 for the other 160+ ppl?

I’m sure they didn’t reach out to dispatch or TOMC and just made a unilateral decision to go back.

Here's a great idea: Let's take a laptop with a large litium ion battery, shove it into an inaccessible gap up against the skin of the fuselage, subject the battery to god knows what crushing forces as you go through turbulence, and then let's go across the Atlantic! It sucks, but diverting and getting the damn computer out of there is the right call.

Power can be removed by individual seats in business class.

Yeah, it's subject to unusual force and if it does catch on fire you can't put it out or move it into a BCB. Would probably light the seat on fire too.

Minimum some very nasty smoke in the cabin, until it burns out and the cabin can can be vented. Worst case, uncontrolled fire in the cabin.

it fell beneath the floor. They had to retrieve it from the cargo bin.

this was a good decission

The monkey just isn't on UA's back; it's super glued to it. Yall can't catch a break.

This is a total non-event. Can't believe it even made the news.