That's the truth. Have been led right down that path.

He is the captain, by definition, there are no wrong decisions....

Just like the federal government, there is no molehill so small that a FA can't turn it into a mountain. If memory serves, it takes 3 or maybe all FAs to agree that a passenger has been disruptive enough to have the passenger pulled from the flight. Either this captain overreacted, or he was given really bad information, or both.

As has been pointed out, there is my story, your story, and what really happened, so we'll probably never really know. Hope for the captain's sake that his decisions were deemed reasonable.

You don't make command decision bases on the democratic system - You get the best information you can and base your decision on that. Don't be afraid to make a decision cAPTAIN they pay you for that.

Gee thanks Staller for pointing out the obvious.

My point is simply that our FOM requires agreement between the FAs before they take it to the Captain. Then it becomes entirely his decision. However, he is utterly at their mercy because he has no way to assess the situation himself.

I have to ask if you understand the Queen's English? What about my post indicated to you that I am afraid to make a captain's decision? I merely pointed out that either he got bad information from the FAs, made a bid decision, the lady was lying, or some combination of three.

Doesn't matter what the truth is, it's a good news story.

I've seen plenty of wrong decisions made by captains.

CRM came about due to accidents caused by "captain worship".

So the dc-8 years ago in pdx was a good decision, how bout the b777 in guam we keep getting told about this year at pc's, good decision?

"We understand that airline captains can and should have complete authority."

Well they ended their arguement with that one..

I'm sincerely hoping that Dave's comment was tongue in cheek. Of course Captains make bad decisions-----drum roll please-----I've made some bad one's myself. I've just never made one so bad that anyone got hurt, metal got bent, or, for that matter, that management got involved beyond fact finding.

BTW, the drum roll above was not to accent my ability to make a mistake, just ask my wife, I make plenty of those. The drum roll was to accentuate that fact that I was willing to admit to the occasional minor, very minor, error;)