Yet another reason to be proud
 

Don't make more of it than there is. Most large companies do the same thing, and when a more tailored and specific response is required, you get it.

My point is that this is allegedly how the dissatisfied (and probably former) customer received the letter.
This company will continue to bounce along the bottom as long as this simian level of competence is tolerated.

Sure, but most companies tend to fill out the boxes instead of sending a blank form letter.

That is down right shameful. I hope that you emailed as many management type people as you could find with a copy of this mistake. My personal experience lately has been one of a slowly changing attitude especially at the mid-manager level and especially when real mistakes that affect that represent our company as a whole.

Anyways, thanks for sharing. But, that is awful :(

I saw that somewhere else and the customer laughed it off and was not offended. I guarantee you every other large company out there has done this in the past.

IF TEXTBOX = BLANK, THEN,
PRINT = NO


I'm no coder (obviously), but for an IT company with wings how tough is it to write some QA into the code. Even default text would look better than this.

They know the cost of everything and the value of nothing.

Hopefully, for all of our sakes, you mean changing for the better.

In all honesty, is anyone surprised?

A programmer is going to the grocery store. His wife tells him "Get bread. If they have eggs, get a dozen."

The programmer comes home with a dozen loaves of bread.